iOS 13 Photos sync through iTunes causes duplicate photos on iOS devices

Like Richard the infamous - photos app curated out my duplicates too after many hours of plugging in and waiting for it to complete.... However finder is for some reason was still showing almost twice the storage being used for iPad vs iPhone, 32gig vs 16gig being used for about the same photos being synced. Finally today I decided to change a few folders - I edited some photos and re- synced.... NOW, the software for some reason dropped off about 5 gigs of storage From the phone and I’m missing (I guess) about at least 1200 pictures that number wise did not sync. At least the one folder I’ve looked at shows very different number of pictures on the computer vs the lesser amount that’s synced over.

what a joke. Still a f’t up mess.....

It just works....... Sometimes.

Good to see this thread still going but still no resolution from Apple

I sync my iPhone to my Mac a couple of times a month and it still adds photos, duplicates photos, deletes them all and then decides to re-start the whole syncing process of 22,000 photos whenever it feels like.

Bizarre

I am starting to give up

hope that this update is ever going to happen or get fixed. I am thinking that when time to upgrade going to a Samsung or even google.

This thread has plenty of information about what it could be but the last email from my advisor says “this is the new normal” and that what I can do is sync my photos from I cloud for windows. Reviews are horrible on i cloud for windows. To make the situation worse you only get 5gb free - so more money to apple is not going to be the direction I am going to take!

Brandon_Canright wrote:

The advisor told you that this was the new normal? Outrageous. I just bought a brand new MacBook Pro (upgrade froma 2009 MBP with 8gb ram and 500gb sshd) thinking a new computer might fix the issue.

if that's the only reason you bought a Mac, id return it asap if you are still im your 30 days window. I think its 30. I just got the new MBP 16" and I hate the **** cords all over the place - but I knew that going in. Just didnt think it was going to bug me so much and yes I still use a cd drove so another piece to occasionally plug in. got a screaming hp notebook that works great but no dvd there either - micro sd only - cords there too! I kinda miss the old iMac - great display and it worked still good besides the cat5 plug going bad. All these duplicates are a pita. both notebooks had to be exchanged when new - Mac had software and display issue and hp had a battery issue. good luck.

Brandon_Canright wrote:

My brand new MBP 2019 16” spends a significant portion of the day with a big dongle so I can plug Ethernet and my iPhone 8.

Out of curiosity, why do you feel that you need a dongle to plug in your iPhone 8? Why don’t you just get a USB-C lightning cable?

Also, I’m in agreement with mrchntmarine; if you bought the Mac just to fix this OS-level problem, you should probably return it.

Waiting on the USB-C To lightening cables to arrive in the mail still but no I don’t plan to dongle forever. Except for that Ethernet connection.

I bought the MBP to replace a 2009 MBP. 2009. That guy lasted a decade and is still going strong as you could ever hope for a machine of that age. So I got it for many reasons and I was additionally hoping that this issue would also be resolved in doing so, but alas, no

Something strange happened to me... I did no sync but all doubled picture disappeared (good) but lots of other pictures disappeared as well (bad).

both on iPhone and iPad. I will try to sync as soon as I have some time

OK so I spent a couple hours writing a detailed report of exactly my problem and emailed it to the Apple Advisor who I’ve had contact with to hopefully resolve this issue. This long and detailed email included precise photo counts before and after a single syncs, as well as after multiple syncs and included screen shots to document the photo count increasing with each sync, as well as screen shots demonstrating obviously duplicated photos.

additionally I addressed that my videos are never syncing over entirely either. I personally am having music and voice memo sync duplication issues as well.

I sent the email to the Apple Advisor on Sunday May 17. His work schedule is MonTuesWedSat. I got an email back Wednesday two hours before his shift was over saying he’d like to talk on the phone but I missed that two hour window.

So I will follow up after I speak with him.

Unfortunately.....

I installed iOS 13.5 two days ago and was hoping this might include the fix to my duplication issue. That would have been amazing if they fixed the issue after I gave them all the details.

Sadly, I still have Many duplications after a single sync. Photos went from 9,560 to 10,415 with obvious duplications.

Still waiting on a fix....will followup soon

I never synch my phone or iPad to the Mac. I synch it to my iCloud or a stand alone raid. It is cheaper to spend a little more on the iCloud and no hassles so farX many years. I also have Dropbox cuz I have a ton of photos X scary number of years.

I live on an Island in Hawai'i where hurricanes, and other disasters happens.

This way I have redundant archives, so if one goes out, there are two others backing up.

Of note....I had one IOS update some years ago that lost virtually all my contacts. Thank God for Time Machine.

Aloha, Apple Always since 1989

iCloud is not that expensive. I have am a journalist, retired, on limited income. The other moving parts come from a shared family account, so multiple parties pay for storage, and saving for hardware step by step and selling older equipment to fund expansion. A synch that works has always been simple.

Just suggesting a work around for disasters in case of fire, flood, earthquakes or disasters. I consider it insurance.

Best wishes for your solutions.

Aloha

Thanks for that. My hopes as well. Amazon and a Google are either approaching or exceeding a one trillion dollar market capitalization, comparable to Apple. So as far as being extant, I imagine all three of these companies will be

peaceful2 wrote:

I never synch my phone or iPad to the Mac. I synch it to my iCloud or a stand alone raid.

To state it briefly…

No.

Syncing my photos to iCloud is not an option I will ever consider.

Apple’s software should work as designed, and this is basic functionality that’s existed since the first version of iOS. Aside from the simple fact that I’m not at all interested in storing my photos in the cloud, if Apple can’t even get something as simple as a photo sync from computer hardware that they manufacture and an OS that they code to phone hardware that they manufacture and an OS that they code, then why in the world would I trust their far more complex cloud infrastructure with this type of sync? If your answer is along the lines of, “well, it works now,” then I could’ve said the exact same thing about iOS 12; that worked. Ah, those were the days.

Aloha, Apple Always since 1989

That used to be me—an Apple die-hard, if ever there was one… an outright Apple evangelist. Now I’m rapidly losing my patience, and I’ve pretty much lost my faith.

jane_p wrote:

eventually, if this issue is not resolved, i will look for a new organization method -- potentially amazon or google. and at that point, the untethering of my wallet and apple will begin.

Indeed; I bought a new MacBook Pro last year, so there’s that, but at this point, it’s just about time for me to update my Mac Pro, iPhone, and iPad Pro to newer models, and there’s absolutely no way that I’m giving Apple any more of my money until/unless I can expect this basic functionality to work as advertised. In a very real practical sense, I can wait for this only so long before I have to look to other hardware/software vendors for something that works.

The account you gave about collecting the evidence, providing logs and having this issue escalated to ‘executive liaison’ is indeed quite disheartening. Was your issue about photo duplication or something else?

Here’s to hoping my outcome will be better than that. I am hoping to hear something from the Apple Advisor this week.

my issue is the photo duplication issue -- adding 4 photos, "syncing" 8000+. and yes, disheartening describes it well.

i am also hoping you get a better outcome, and it's why i keep checking this board hoping for some sort of answer.