Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Blank Email Cannot be Deleted

Is anyone else having an issue where there is a blank email on the iPhone, but when you go to delete it it stays there? I have tried to "archive" it, but it just shuts down the mail app. I've done a reset on my phone, but it is still there. Showed up shortly after doing the upgrade ti iOS 13. It shows up as a blank space between the other email messages that I have.

iPhone X

Posted on Sep 24, 2019 10:35 AM

Reply
Question marked as Best reply

Posted on Nov 15, 2019 4:37 AM

Hey I’ve found a fix for this

it used to occur years ago, and being sad I remember how to fix it.

forget about the settings

go to the home screen and hold down the Mail App icon until you get either the squiggle or options on later phones.

delete the app. Confirm.

go to App Store and redownload

whwn you open the App it will want you to go to mail account setup again, however don’t bother it’s likely your account is just switched off in Mail settings.

Go to settings and switch on the account by enabling your mail button in the saved mail accounts.

go back to the Homescreen and open the app, this refreshes the sync.


Solved!

38 replies

Feb 17, 2020 6:11 AM in response to Krumpeina

As previously stated, I’ve cleared mine several times on several different devices and although it appears ok for a time, the blank emails then reappear!


ive been onto apple and they cannot suggest anything further and do not understand why this keeps happening to lots is users.


as I’m not getting answers and they don’t appear to be fixing the issue I may need to look into another make phone and tablet as it’s becoming unusable for emails (the main reason I use my devices).

Blank Email Cannot be Deleted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.