Blank Email Cannot be Deleted

Is anyone else having an issue where there is a blank email on the iPhone, but when you go to delete it it stays there? I have tried to "archive" it, but it just shuts down the mail app. I've done a reset on my phone, but it is still there. Showed up shortly after doing the upgrade ti iOS 13. It shows up as a blank space between the other email messages that I have.

iPhone X

Posted on Sep 24, 2019 10:35 AM

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Posted on Feb 16, 2020 9:46 AM

Make sure you know your password for your mail account that is giving you this trouble.


Settings> Accounts> select the problematic account and delete it.


Wait a few seconds.


Add the account back. Problem solved.


There is no need to delete the mail app.

38 replies

Nov 3, 2019 7:17 AM in response to Julhara

I continue to have the “blank email” problem on my iPhone 8. I posted this issue on 10/20/2019. Below is a photo of my current problem. I updated to iOS 13.2. I have AT&T, Gmail, Microsoft Office 365, iCloud, AOL email accounts .


Currently, the problem only occurs on my AT&T IMAP email account. I have deleted the account and reinstalled the account. No success.



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Blank Email Cannot be Deleted

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