iPhone 11 Pro Max - freezing issues

Hello

I read another important article, that with iOS 13.2 , Apple is doing more cutting apps in the background due of lower ram. Special the camera is consuming a lot of memory.

So the System is removing apps in the background and maybe System is loading not fats enough on accessing them again.

i can see freezing when a new mail receive and notification comes from the top.

when I click to it and mail app opens, it freezes several seconds.

maybe it loads not fast enough

and so with other parts or apps as well

I've had my iPhone 11 Pro Max 5days:

1) the screen has frizen several times a day;

2) the orientation sticks even though unlocked;

3) scrolling up/down results in “swiping” to another page/app;

4) There is a spot right under the camera that gets very hot 🔥 when I first take the phone off the charger, but then it cools down.

*the phone is not in a case

*not using Bluetooth/wireless charging

If Apple doesn’t fix these bugs, they can have their phone back. I’m go back to my iPhone 8!!!

Apple is the new android. On 13.2 nothing has changed. Still freezing on calls messages camera. Apple is a freakin joke. Once Rtc works for the four carriers going back to Android since iMessage will be Irrelevant then. At least I can pay half the price to get a buggy phone with a ton more features. Apple you suck!

I know how you feel, it took about 3 or 4 days after upgrading to 13.2 for the phone to become normal. I had the same issues up until then. Nothing since I’m happy to report. I have had every iPhone and this is by far the worst issues I’ve ever had with an Apple device.

YES!!! The same thing is happening to me. It feels slow and I upgraded from the 7 plus and I can’t even notice a difference. I was in settings and just trying to change my ringtone and was previewing them and when I closed the settings page my phone just randomly started playing different ringtones while on my home screen! This is extremely frustrating and absolutely ridiculous for this expensive of a phone. Also, when I close apps like Instagram, they will still play the sound from the videos that I was playing before I closed the Instagram app!

My 11 pro freezes all the time in the mail app in multiple mail accounts. I’ve had iMessage freeze and see messages disappear in front of my eyes with the screen go black. Apple Music constantly freezes and crashes and looses any status of what was previously being played. So dissapointed in this new phone which replaced an 8plus which was rock solid.

apple needs to address and fix this. The amount of people reporting freezing issues on the internet is wide spread and global.

as a heavy business user of my phone I cannot afford to have mail freezing on me multiple times a day.

My iPhone 11 couldn’t pull up photos in text messages and was slow and freezing with the internet and apps. I went into the Apple store and they gave me a new phone. It the same thing after 1 week and I had to go into the store again where they restored and reset my phone. Spent hours in there and got angry they said I couldn’t return this piece of crap that doesn’t work after 14 days when their original solution was to give me a new phone didn’t solve the issue with the software that doesn’t work. I’ve had to re-add everything on the phone after the reboot and it still freezes up and I have to use my old iPhone 7 which doesn’t freeze and works more reliably than this piece of crap they charged me over $1,000 for.

Why do people insist on making it known that they have not had the issue being asked about. Thats not relevant to providing support, and no one cares that you have not had the issue (or any issue.) People only care if you have a suggested fixed to the problem. And suggesting things like "visit your local store" doesn't help either; don't point out the obvious..

The last thing most of want to have to do is go to a Apple Store and stand around for 3 hours; thats why we come to the forums looking for HELPFUL and EFFECTIVE feedback/suggestions.

I just got my iPhone Pro Max replace 2 days ago. Had the original for only 3 weeks, with issues since I got it. I had sold off my old phone, so I couldn't send the new defective phone back, otherwise I would be without a phone (needed for work.) After 3 weeks, I just couldn't take apps randomly freezing. I'd open the camera, and it would be just black. I could switch between the different camera modes, but the view finder would never show what the camera was seeing, just a black screen. Opening Snapchat, the view finder worked, but when I snapped a photo it would look like a corrupt photo file (green/purple/blue/etc colored lines covering the photo.) I would be scrolling through the photos app; and it would randomly freeze. I wasn't able to scroll any further, could not switch between albums, etc. I could force close the app, but launching it again but still unable to scroll or navigate the app. Same for Google Chrome, Messages, Notion, Mail, Slack, and many other apps. They would just get stuck and no longer respond... Only way to gain access to them again is to reboot the phone. I was having to reboot 2-3 times a day.

Doing the basic troubleshooting steps on my own; I factory reset the phone several times. First time, I restored from iCloud Backup but that didn't fix it. Second time, I set up as new device, had to download all of my apps again, log into all of my accounts, and the other parts of setting up a new phone. STILL did not resolve it. So the third reset, I factory reset from iTunes - installing the OS all over again, letting it install whatever updates were needed, and then setting up as new device again. STILL Did Not resolve the glitching.

So I made the 1hr 15min journey to the only Apple Store in my state.. Spent and hour waiting to speak to a "Genius" only to have them replace the phone. Spend another 2 hours there, backing up my old phone, downloading the iOS update to the new phone, setting up the device, downloading apps, and etc. (since they let everyone in the store connect to the same wifi, instead of having a separate network just for those getting Tech Support so downloads/updates/etc will be quicker)

1 days after the replacement, and the P.O.S is doing it again! I was in the middle of checking out with my Apple Pay, when it stopped responding to touch. I tried force closing Apple Pay, closed all other running apps, but nothing helped.. So I had to stand in the checkout line, holding everyone else up, while my $1400 iPhone had to reboot because it doesn't f*ing work as it should.

Later in the day, I was trying to take photos of a special occasion and the stock camera app locks up. Luckily I had another camera app installed, so I was able to quickly switch over without missing any moments that happened..

I called the Apple Store back, and they said they only thing they could do was keep the phone for a couple days to have their "Genius" look for hardware issues. Its a new phone! That they f*ing gave me! WTF!

And FYI; Its possible this is a software issue, but this has been happening to me since I got the phone on the original iOS 13 public release.. and it continued to happen through the multiple iOS 13 updates Apple pushed out. So either the bug is somewhere in the software, that's not getting checked by Apple before release.. or their hardware is just defective.

PS: This is also happening to a friend of mine, with the same model phone - Only difference is the storage capacity.

"this particular issue is decidedly rare."

You don't know that for a fact.

"Most people with 11 Pro Maxes are not experiencing freezes"

Again where are your statistics coming from?

I've had it happen on 2 phones thus far..

A friend of mine has the same issue on the one she got almost a week ago..

"if you make a Genius Bar appointment you won’t wait more than two or three minutes once it’s your appointment time:"

Thats a lie; I had an appointment, and I sat there for 53 min after my appointment time before someone came over to assist me.

And then another 2 hours spent "resolving" the issue (that was not resolved, btw)

Please stop pulling things out your a*. If you have something productive to add to the conversation; Like a fix, or perhaps details if the issue is happening to you as well so can get an idea of what people with the issue have in common to possibly find a fix.

McBaer wrote:

"this particular issue is decidedly rare."

You don't know that for a fact.

"Most people with 11 Pro Maxes are not experiencing freezes"

Again where are your statistics coming from?

While William may not have statistics, anyone who's spent a lot of time in these forums has a pretty good idea when things are affecting large numbers of people based on forum traffic.

"if you make a Genius Bar appointment you won’t wait more than two or three minutes once it’s your appointment time:"

Thats a lie; I had an appointment, and I sat there for 53 min after my appointment time before someone came over to assist me.

Or, it could be that William has never visited an extremely busy store and make a mistake.

I regret paying this much money for a phone that froze everything the editing photo apps, the cam and sometimes even when you try to reset network never opened again. I need to reboot.

[Edited by Moderator]

I've never had an app freeze on my 11 Pro Max. Ever.

I can't say why you are having difficulty.

The games comment was in response to an earlier poster who said:

My iPhone 11 freezes in the middle of games.

It doesn't seem like a matter of "good" vs. "bad" hardware as I am on my second 11 Pro Max and neither had the issue (the first had a bad silent/ring switch and my phone was swapped out under warranty.)

Sadly it hasn’t resolved my issues. I’m still having to reboot at least three times a day. I have loved Apple right up until this phone and Catalina. I should have stuck with my iPhone 7+ which was super reliable.

While William may not have statistics, anyone who's spent a lot of time in these forums has a pretty good idea when things are affecting large numbers of people based on forum traffic.

That's a lie; because there is not way to know how many people that own an iPhone actually visit "Forums." I'm gonna bet not a lot; as I'd assume most would just go to a nearby Apple Store, or call Apple Care, instead of turn to a bunch of people sitting at a computer pretending to be tech support... I just assume, because that's what I did personally; called Apple Support (because I pay for AppleSupport) and visited the store..

I only happened upon this forum; when search for a reliable source if there was a "known" issue with the devices in question that could relate to the problem I'm having, since the "Genius" at the Apple Store couldn't do anything, but replace my old defective phone with a new defective phone..

Or, it could be that William has never visited an extremely busy store and make a mistake.

doesn't make the lie, any less of a lie; one should not make a statements (an official account of facts), when they don't know the facts.

[Edited by Moderator]