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iPhone 11 Pro Max - freezing issues

anyone having issues with the new iphone 11 pro max - often click on the camera and it is frozen and just offers a black screen - messages froze this

morning - only way is to turn the phone off and back on again to clear the issue


[Re-Titled by Moderator]

iPhone 11 Pro Max

Posted on Sep 24, 2019 1:45 PM

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Posted on Oct 2, 2019 5:21 PM

Mine too - except my issue is in Contacts - if I search for a contact - it just freezes up. I close the app and it either remains frozen at the same spot or resets to the general view - very frustrating for a 2 day old $1400 phone.....

245 replies

Dec 21, 2019 10:20 AM in response to Mark_2020

RESET the phone as a NEW phone ,

and don’t backup from the cloud.

download EACH app individually.



I went through 2 phones (iPhone 10 )(the second was a replacement), a new phone 11 pro .


This what fixed it .


After they gave me another new phone, (after 3 weeks from when I bought the new iphone 11 pro-

-bought out of frustration-

to get the problem fixed and downloading each app separately.


so a new phone won’t be the solution

since it seems like a software problem(a virus or whatever it is that I kept downloading from the cloud instead of downloading each app from the apple store.


Dec 26, 2019 5:45 AM in response to Jimbob6723

I have had my iPhone 11 for a month. The camera is so temperamental it is painful. Quite often the screen is completely unresponsive to touch so I cannot take a photo or use the zoom. Sometimes the screen is frozen on black and only a reboot will sort it out. I’m currently on vacation - at least 10% of the time I cannot take a photo when I want to because of this bug.

I wish I had never upgraded from my trusty iPhone 7.

Jan 2, 2020 3:09 AM in response to Jimbob6723

I have a similar issue with the camera when opening it from the lock screen it will freeze.


So sometimes I will open the camera with the long press icon in the bottom right of the lock screen, take a photo and the camera will freeze and the only option is to get out of the camera, I don’t have to reset the phone or turn it off or anything to get it working, but if I go to pictures the photo that I have just taken is not there.



Jan 15, 2020 10:48 PM in response to Jimbob6723

I have an iPhone 11 Pro Max. This morning when I woke up I went to turn off my alarm before it sounded my phone froze and wouldn’t ring or receive messages until the battery finally died. My phone was warm to the touch and luckily it o my took half the day to die since it was running the whole time lights and everything. I couldn’t get it to turn off at all until it died. Has anyone else had this problem?

Jan 20, 2020 12:44 AM in response to Jimbob6723

I have been experiencing a steady flow of stalling and freezing issues since my iPhone 8, X and now 11

really bad. Messages, contacts are a steady pain. Thought it was fixed when I got my 11 but within a month it was back at it. I did not use any previous phone setups. Kept each phone new setup each time.

Also, Messages on my MacBook have been stalling steady and freezing for the last 3 MacBooks. I update with a new latest biggest MacBook every year.

total pain in the ***!

iPhone 11 Pro Max - freezing issues

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