iPhone 11 Pro Max - freezing issues

anyone having issues with the new iphone 11 pro max - often click on the camera and it is frozen and just offers a black screen - messages froze this

morning - only way is to turn the phone off and back on again to clear the issue


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iPhone 11 Pro Max

Posted on Sep 24, 2019 1:45 PM

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Posted on Sep 5, 2020 8:31 AM

Try this to resolve your issue:


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

245 replies

Oct 20, 2019 11:35 PM in response to superfly75

I need to add a new issue with the anti camera app. Lately I’ve been experiencing the app opening into a black screen and frozen. I’m forced to close the app and reopen it. I started experiencing this issue about a week ago. Not sure if it’s related to a he new iOS update to 13.1.3. I feel it is still related to the freezing issues. I will post pictures as soon as possible.

Oct 30, 2019 6:41 PM in response to Alken2

Thanks but be aware, they didn’t know about the main issue I turned up with. In fact, the store manager worked out that his phone had the same issue as mine only after seeing mine. They had a number of managers then trying to figure it out but nobody could. They suggested I await an update which I did and I agree, it fixed ‘some’ issues but not all.


I am on here (as I await going back to the store) to see if anyone or apple have any light to shed - touch issues can be software or hardware I believe - so I may need a replacement iPhone (if mine is faulty).


Thx for your reply, I 110% agree with you on the improvements side and their awareness too (unless my phone is faulty).


Clear as mud?🤣

Oct 31, 2019 8:09 AM in response to Jimbob6723

I’m dealing with constant hangs and freezing in any app. This is my 2nd 11 Pro Max because of the same issue with the first one. Takes beautiful pics and video but this is my mobile office so I may have to go back to my iPhone 10 if they can’t fix the stability of the 11 hardware or software issues. The rapid fire iOS 13 updates makes it feel like this product was rushed to the shelf without any testing for Apple’s high standards in quality control.

Oct 31, 2019 12:35 PM in response to Dogcow-Moof

Thx William, yes I will go back in. It is odd that some people have issues and some don’t and some have ‘similar’ freezing issues but others are different. I have faith in Apple but it’s not going to be an easy thing to fix so perhaps not a quick fix either. If I find anything out, I’ll post it here.


Come on Apple, you’ve got this! Get our phones working properly - I love mine 🤞🏻

Oct 31, 2019 12:51 PM in response to Silverheart57

Ok that’s disruptive if it’s your office and if your second. It’s so odd because William for example hasn’t seen the issue on his or other iPhones. I’m wondering why it only affects ‘some’ and then in the same but different ways. My camera hasn’t frozen (🤞🏻😬 yet) but I ran late the other day because my front face clock froze. Yes I wonder what happened with the testing?! I’m sure they will fix it eventually - yes maybe, as wrong as it is - use your 10 for now. Sadly for Apple it’s all in the reputation however I still love their phones.... they will fix it, eventually.


Nov 6, 2019 5:59 AM in response to Jimbob6723

I've had my iPhone 11 Pro Max 5days:

1) the screen has frizen several times a day;

2) the orientation sticks even though unlocked;

3) scrolling up/down results in “swiping” to another page/app;

4) There is a spot right under the camera that gets very hot 🔥 when I first take the phone off the charger, but then it cools down.

*the phone is not in a case

*not using Bluetooth/wireless charging


If Apple doesn’t fix these bugs, they can have their phone back. I’m go back to my iPhone 8!!!

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iPhone 11 Pro Max - freezing issues

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