You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Itunes crashing

Hi fellow apple friends, need some help please I'm trying to back up my iPhone x so i can be able to go out and get my self the new pro tomorrow but iTunes seems to be giving me a hard time,

I've updated both my iPhone and iTunes, i am using a MacBook pro, and what's seems to be happening is that i click the phone icon at the top of iTunes click backup now sometimes and then boom it crashes sometimes it crashes as soon as i hit the phone icon can someone please help me it would be much appreciated thank you!


Posted on Sep 24, 2019 8:29 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2019 9:57 AM

Try this on the MBP first...


Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

Similar questions

1 reply

Itunes crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.