Cannot import photos to windows 10 after ios13 update

I have no problems since going to Settings. Then scroll to Photos then scroll to down to the end To ‘Transfer to Mac or PC’ make sure ‘ Keep originals’ is ticked NOT automatic.

Worked brilliantly thank you thank you, my videos and photos imported with Photos App like lightening after hours and hours of trying to transfer from iPhone 11 to Windows 10 previously.

Settings...Photos...and changed ‘Transfer to MAc or PC to the ‘Keep Originals’ setting and this resolved the problem of them freezing on transfer.

Try going to the microsoft store, go to downloads, click "get updates" and there will be new Photos extensions available. Apparently some of the apps don't update when windows updates and have to be manually updated just like the apps on iphone are different than software updates.

I've spent hundreds of hours trying to solve this problem. I have over 1 years worth of 10k photos and videos that I could never get to import.

Initially it didn’t work on some of my photos even though photo was already set to keep originals. 400+ Recent photos didn’t transfer, even after checking setting and trying again. After reading this post I checked to see that my pc had the latest ITunes update and my 2nd Generation IPad Pro was up to the latest IOS update and they were. With my iPad still attached to my ancient PC I restarted it and did the same with my iPad and after telling my iPad to trust my PC again I tried the windows 10 import once again and this time all 432 photos transferred without a hitch. 🤷🏼‍♂️

Had no problems once I went to

1. Settings
2. scrolled to Photos and opened
3. Then right at the bottom of page TRANSFER TO MAC OR PC

change to ‘Keep originals’ ticked

I have 13.3.1 software

After hours on the phone to Apple, they basically admitted that ios 13 is not compatible with the windows photo app. The question is whether they are going to fix it, and when???

I love Windows Photo Gallery -- after getting an email notification of your reply today -- I think I'm going back to it to do a manual import from my iPhone. I don't like to use iCloud photos. I understand that the new win 10 - Photos app has some cool features -- but it is absolutely brutal -- when importing from iPhone since Fall 2018. I have changed the Settings >> Camera and Settings >> Photos options that others have recommended here. this has helped. For some time how I have use a free Windows app called Fast Stone Image Viewer. It does a really good job importing 500 photos at a time. However, today I went to import some pics from my car accident last week. One great thing about Windows Photo Gallery is that it knew to Auto Rotate the photos. I can't wait to go back to it.

No problem with photos taken prior to the updates numbered 13. First 2300 no problem, last 427 all errors. Also Seems that more memory eaten up by each update to IOS and compounded by the Apps sucking up more memory to update Apps. I was able to resolve by moving photos and videos to my PC and now this. I guess Apple wants us to use iCloud or stop buying their products. Maintaining an Apple product is now becoming as cumbersome as Microsoft products which id]s not good.

Hey there Keith.m,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues importing the photos on your iPhone to your Windows 10 PC. I’ll be happy to help with this.

Do you use iCloud with your photos? If so, you can use iCloud for Windows to help you sync your photos over. Take a look at this article for more info:

Set up and use iCloud Photos on your Windows PC

Also, make sure you have the latest version of iTunes on your PC. You can use this link to help you do this: 

Update to the latest version of iTunes

Also, make sure you have the following update installed on your Windows 10 PC:

Get the Windows 10 May 2019 Update

Once you’ve done that, make sure you’re using the steps from this link to help you import your photos:

Import photos and videos from phone to PC

Cheers

Worked for me - many thanks! But alas, didnt work for my wife's phone, and she also has an XR running 13.3.1. Will try again another night perhaps

Only difference in settings between my wife's phone and mine was she had smart HDR on. Turned that off and tried again. Still no luck unfortunately. Just gets stuck,

Glad it worked for you the answer was in an earlier post. I hope you get your wife’s working but I don’t have the answer sorry.

I can't import either. It appears that iOS13 broke the ability to copy files to a Windows 10 PC or something? Anyone else having this issue? I can't get the DCIM folder to show up at all. It just shoes an iPhone device in the file explorer, clicking on it and it's completely empty. I have iCloud sync of photos turned off and have tried all of the recommendations I've found online to no avail.