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monty197 Author

Level 1

10 points

Change Apple ID

My Apple ID is my e-mail address. My e-mail address is changed and I am unable to change my e-mail address for iMessage and FaceTime. I have an I-pad4

Posted on Sep 25, 2019 8:44 AM

Top-ranking reply

Eric Root

Level 10

684,663 points

Posted on Sep 25, 2019 8:47 AM

Have you changed your Apple ID email address? If you have, have you tried signing out of Messages/FaceTime and then sign back in?

Note the restrictions in the article.

Apple ID Name Change

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

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4 replies

Top-ranking reply

Eric Root

Level 10

684,663 points

Sep 25, 2019 8:47 AM in response to monty197

Have you changed your Apple ID email address? If you have, have you tried signing out of Messages/FaceTime and then sign back in?

Note the restrictions in the article.

Apple ID Name Change

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

Eric Root

Level 10

684,663 points

Sep 25, 2019 9:41 AM in response to monty197

Messages - If you get an error when trying to activate iMessage or FaceTime

Messages Troubleshooting

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary

Hard reset

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

monty197 Author

Level 1

10 points

Sep 25, 2019 9:31 AM in response to Eric Root

When I try to sign back in with my new e-mail address, it says activation failed because that new e-mail address is already in use

monty197 Author

Level 1

10 points

Sep 25, 2019 9:37 AM in response to Eric Root

The message I get when I try to sign in with new Apple ID is

”an error occurred, try again”

Change Apple ID