iPhone 11 screen scratches

silverbullet12683 wrote:

I love how everyone recommends a screen protector from day 1.

Yes - the same way people who purchase high end sports cars won't drive them on the street until they have a wrap installed.

YouTube: Ferrari 488 Spider Paint Protection Film Coverage

They should probably change the title to why your new smartphone will scratch more easily then you old one. I handed my iPhone X off to my wife after her 7 finally died. To this day almost 3 years later of it running naked not a mark on it not even the hairline scratches that most were mentioning on the bezels

One point of clarification on my particular issue - I had previously owned an iPhone 11 Pro Max for 6+ months. No screen protector since day 1, not a scratch on the screen over that entire time period. The phone needed to be replaced due to another issue. The replacement phone (same model) started receiving scratches within a few days. The scratches were very fine and almost looked like a fingerprint smudge. It continued to grow in size and became quite distracting as

the scratches accumulated. Ended up buying a screen protector and the scratching issue has stopped. Like other users on this string, I had grown used to the fact that iPhone screens were very durable. I have owned at least 5 previous versions and never once used a screen protector and never had any issues. I see that a lot of comments that state that we should have known to buy a screen protector. Why would we expect this screen to be any different to previous versions? If Apple was significantly changing the design (as many have pointed out) to make the phone/screen more resistant to drop damage, but more likely to scratch, it would have been nice of them to notify us and strongly encourage the use of a screen protector (since many of us have grown used to not needing a screen protector). On a side-note, I’m still puzzled as to why my original iPhone 11 Pro Max didn’t have a scratch on it after 6+ months and this replacement phone scratched so easily. I wonder if there was just a bad batch of screens or a change in material/supplier at some point in the manufacturing process that is causing this issue for only a subset of the Apple community.

I have scratches around the ear speaker, and it literally looks like a crack in the screen. There are micro-scratches around the edges, large scratches in the centre, and what looks like permanent smears in the corners (Well, technically, rounded edges, whatever)

I see more scratches on the iPhone 11 that I purchased 2 days ago than I saw on my iPhone 5s that I purchased 3 years ago. And you know how I got the scratches on the iPhone 11? By putting it in my pocket. No keys or coins, or anything else in my pocket, literally just my iPhone 11. I paid $747.93 (after sales tax) for an iPhone that scratches very easily. And don't even get me started on the back glass. That is another entire ARTICLE for another day. And my dad says that only I have this problem and that "I'm not careful with my iPhone" 🙄

It depends on what else was in your pocket; most contain some type of micro debris that can scratch.

If you have a screen protector, that means whatever it is was sharp enough to destroy the screen protector and then damage the screen.

Same issue here, I bought my iPhone pro max 11 3 days ago, kept it separate from everything, either in pocket or on counter and it two has 3 scratches on it, 1 looks like someone has dragged a key on it, it's so deep. As it like the other people on here, I am also very displease and it is very annoying. Had my iPhone XR for 2 years without a screen protector and hardly had 1 scratch on and that got thrown around the place. Not happy with this iPhone 11 Pro Max screen at all.

I just got mine too recently, and even in my pockets the glass scratches extremely easily. It’s just a terrible quality screen in all honesty. Highly disappointed in apple, but i know they won’t do anything about it. Because it’s apple, money over quality. 👎👎

I have the exact same problem. I definitely think it is some sort of defect because from day one I have had a glass screen protector on it and it is never near my keys or anything sharp. It has never fallen and I am always extremely careful with it. When I decided to switch from glass screen protector to silicone screen protector I now see the defect and I’m very disappointed. I’ll have to make use of my AppleCare I guess.

iPhone 11 Pro Max .

I never had to use any screen protector I’m so careful with my electronics all my stuff looks like brand new, and now this phone looks like I just got it from a secondhand store after 3 days I had a deep scratch from out of blue after 4 weeks I don’t want to look at it of course Apple never has heard about it right? I’m so disappointed, why the **** do you need to use screen protector when you a careful user . I don’t want to look at a $20 rubber case when I just got a “ designer phone “ Apple should replace the screen for no charge if you have or not Apple care

To be honest I’m heartbroken to be so disappointed. My friends have said so much good stuff but now I have a iPhone 11 Pro Max that has been in a hybrid shockproof case which was very bulky and with a screen protector it has scratched and I don’t want my parents to pay a lot to get the scratched out. If people are paying between £1100-1500 for the iPhone 11 Pro Max it should be premium. World’s toughest glass on a phone. I’d rather take the new Samsung fold z 2 or the note 20 ultra. If apple is still a reputable brand in about 4 years time I’ll give them another chance but I’ve been with Samsung for almost 7 years and switched so I do have more experience with android so please improve this. Even tho the 12 is coming out even if your recall the iPhone 11 Pro Max series and switch out the damaged screens for free ( a free repair) (or give the pro max holders the 12 pro max or the best 12 that will launch I think most people will forgive you just a suggestion) but apart from that it’s great.

Sorry, but unless something scratched through the screen protector, your screen won't scratch if you have one in place.

Also, Samsung glass will scratch just as easily, which is why their phones come from the factory with a screen protector applied.

I came home from walking the dog my iPhone 11 was in my pocket with my keys.

later I noticed a spider crack in the screen the phone is only a few weeks old this seems odd as I didn’t drop the phone there is a screen protector on the phone.

my keys were in the same pocket so I assume they had contact with the screen.

The glass seems very thin if this damage happened in my pocket.

I had an Android for years even dropped it a few times this never happened.

Yes I’m very upset about the screen glass‘ quality. Never had an iPhone scratch this easily and heavily simply by carrying it in my pocket with nothing else in it.

Also non of my previous non-Apple smartphones scratched like that.

[Edited by Moderator]

That’s just the thing; it didn’t scratch “magically” but rather most people don’t realize over time most pockets do accumulate some degree of debris in them and that debris can scratch unprotected glass.

Fingernails and fabric alone won’t do it.

It's not probably that, it IS that. And there are links posted throughout this thread explaining how ALL the cell manufacturers are now using a new glass, which is MUCH harder to break, but is easier to scratch.