iPhone 11 screen scratches

@kpfoley: and the obvious is what exactly?

That once again, you're just "joking"?

That actually, no, you do have a screen protector on?

That actually, no, you do have scratches on your screen?

That actually, no, you refuse to give any kind of tangible proof, because you're a "scientist" and "that's not how science works"?

Give us a rest... -_-

"[I don't know what else to say to a person who thinks a picture of nothing proves anything lol.]"

Says the guy who's been moaning about people not showing pictures of their alleged scratches being disingenuous.

But you're right, a picture of anything doesn't prove nothing either.

Your unwillingness to even back up your claims, however, well, that's a picture that says a thousand words...

Wished I knew of the iPhone 11s screens were much worse than the older models before I made the switch. I never had issues before with upgrading to next gen iPhone. My fault for not doing my research. Apple i am very disappointed. I expect excellence from you. Definitely will advise anyone who asks to avoid this upgrade if looking for durability.

i am BEYOND FURIOUS i’ve had the iphone 11 for THREE days haven’t dropped it or anything and there’s a deep scratch i can feel with my nail i’m disappointed in the phone if i would’ve know it was a **** quality screen i would have never wasted my money. i really would like to have it fixed for free as should everyone else who just got it and is having these issues. if this is the case i will no longer use apple products it’s RIDICULOUS

I have the same problem. Never had this problem with other versions of the iPhone, but I my iPhone Pro already is scratched and bothers me a lot. Very disappointed, specially from the price perspective of this phone

I have never had to buy glass protection before. The glass never scratched like it has before. A product this expensive should be durable. You shouldnt have to buy further protection for the glass and I have never had to before. So disappointing of Apple.

Hi there, I reached this thread because I have a brand new Iphone 11 Pro, and after only 3 months, the phone is totally scratched, even with deep scratches. This is my 4th iPhone and none of the previous ones had this critical problem. I always try to keep my phone apart from my keys and so... but I'm very worried about this crap screen, it's so soft...

Why not write about a phone which hasn't scratched? Should this thread be limited to only people who do have scratches? No. Anyone can post and say what their experience is and it also shows that not everyone has a phone with scratches.

No one who posts here is an employee of Apple except Forum Hosts who are clearly noted as such. Posts which are deleted by forum hosts are deleted because they violate the terms of use everyone had to agree to when joining this forum. That could include disparaging someone, using inappropriate language, ranting, etc.

Most likely you mean well, but please do understand that in this thread users who always trusted the quality of Apple products and therefore never used a screen protector got their iPhones easily scratched with regular use.

To tell them now to use a screen protector is an obvious solution that with hindsight any of us would had taken, and therefore does not appear to contribute much, and only appears to highlight that we were, let's put it nicely, very naive.

Unless you work for Apple (which you claim you don't), you have absolutely no way of knowing for sure whether they're replacing screens or not. Anything else is pure speculation which goes against the etiquette guidelines. Touché.

karsa wrote:

Unless you work for Apple (which you claim you don't), you have absolutely no way of knowing for sure whether they're replacing screens or not.

And where did rbrylawski say that he knew for certain that people were replacing screens or not?

I didn't selectively quote him - you did! He was caught in a lie and was called out for it by karsa. Then he tried to qualify his original response.

Here he is making a claim that he has no way of validating:

rbrylawski wrote:

...But since Apple has clearly taken the position that scratching one's screen is accidental damage and is not replacing people's screens, even in hindsight, it make sense to put a screen protector on one's phone after the fact to avoid further scratches.

And he gets called out for it:

karsa wrote:

Incidentally, the second part of your claim is unbacked; Apple has yet to make a statement about "Scratchgate". Or do you, as not-an-Apple-employee know something that we don't? Even so, the claim that Apple doesn't replace scratched screens is utterly misinformed, since Apple did in fact replace the screens of multiple users including myself completely free of charge might I add.

And then he tries to qualify his statement:

rbrylawski wrote:

I think you completely misunderstood my comment. I get that peoples screens are scratching easier than before in many cases. But Apple has not been replacing every scratched screen and Apple has told people (NOT ME) that this is considered accidental damage. People have posted in this very thread that is what "they" were told at their Apple store. If someone was fortunate to get their screen replaced, like you say you did, count yourself as lucky. Most people are not as fortunate. And yes, Apple has not commented on this publicly. They rarely do.

IdrisSeabright wrote:

The only people reading this thread are the Hosts, .They only do so to make sure the posts conform to the Terms of Use. There are very few of them (I think about 12 in the English language forums) and they have to read every post. They don't have time to read for suggestions. Occasionally, a Community Specialist will answer a question that has gone unanswered (in certain, not all forums) for more than 12 hours and can be answered by a referral to a support article. More rarely, if there is a specific project that a team wants data on, someone will be tasked with looking for examples. But, if Apple doesn't consider this a problem (anecdotal evidence supports that but that's all), they won't have people searching for this thread or others like it.

Where does it say that? How would you know unless you were an Apple employee? You expect me to believe that Apple is just being careless and hasn't updates their terms?

Mity85 wrote:

Where does it say that? How would you know unless you were an Apple employee? You expect me to believe that Apple is just being careless and hasn't updates their terms?

I know it because, as a Level 6+ member, I have the ability to speak directly to the hosts.

But, believe what you want. It's your time to waste complaining here.

IdrisSeabright wrote:

I know it because, as a Level 6+ member, I have the ability to speak directly to the hosts.

But, believe what you want. It's your time to waste complaining here.

I don't believe hearsay - you present no facts at all to back up your claim.

The only people wasting their time are you and your friend rbrylawski by discouraging people from posting here. People are here posting genuine concerns / frustrations and you guys keep saying the same thing over and over again in a clear effort to undermine them. Again, you're not helping anyone!