my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
[Re-Titled by Moderator]
iPhone 11
Older smartphones had more scratch resistant, but more brittle glass.
Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.
This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.
New_phone_11Pro wrote:
That's unbelievable!! The iPhone 11 Pro cost a fortune and Apple seems not want to help at all...
As a big Apple fan I'm really disappointed and most probably that was my last iPhone....
Just remember, every other flagship smartphone scratches just as easily if not more so.
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
But is it alright that it scratches far more than my iPhone 8,6,4,2???
Apple should state that the new screen is better when it comes to fractures but it scratches more easily. That would be fair information to the consumer and would have skipped the flagship
IdrisSeabright wrote:
And where did rbrylawski say that he knew for certain that people were replacing screens or not?
Here:
rbrylawski wrote:
But since Apple has clearly taken the position that scratching one's screen is accidental damage and is not replacing people's screens, even in hindsight, it make sense to put a screen protector on one's phone after the fact to avoid further scratches. Otherwise, the chorus of protests on this thread isn't being read by Apple as Apple isn't on this forum (except the Forum Hosts who read posts for violation of TOU, which is why posts are removed).
Why is there a constant need to keep stating the same thing over and over again? You're not helping anyone; quite the opposite.
No, we shouldn't have to.
Clearly, Apple is. https://discussions.apple.com/terms
6. Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.
I thought my phone literally had a smudge on it! I haven’t dropped it or done anything with it today and when I looked closely, I saw three scratches! I’ve used iPhones for years, and I seriously cannot Believe it. You guys shouldn’t say something in marketing if it isn’t true. Come on.
I’ve had the same issue. 6 months on and my screen looks worse than my 3 year old hand me down iPhone X. Went into Apple Birmingham today and they weren’t interested. Manager was dismissive - they put it down to wear and tear and state not covered by warranty as it’s cosmetic. Not impressed so will contact local trading standards to see what they say - this forum is 155 pages deep so lots of disgruntled customers out there.
William Kucharski wrote:
If people are going to keep posting the "toughest glass" complaint, I'll keep posting the explanation:
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
What is your purpose in posting in this thread? You are doing the same thing in the macbook pro thread. You're disrupting these threads for the sake of creating arguments, derailing and frustrating other people.
I have four iPhone 11's in front of me with two that exhibit the issue of a softer glass. The other two are what I would expect. The two that scratch easily were manufactured the same week in the same plant/production line. The unaffected phones were manufactured two months apart at separate plants.
[Edited by Moderator]
knowsitsalls wrote:
William Kucharski wrote:
If people are going to keep posting the "toughest glass" complaint, I'll keep posting the explanation:
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
What is your purpose in posting in this thread? You are doing the same thing in the macbook pro thread. You're disrupting these threads for the sake of creating arguments, derailing and frustrating other people.
While the truth can be frustrating and create arguments, it's still the truth.
Anyone who feels I am wrong and/or believes their phone is defective should take their phone to their local Apple Store to be examined:
I would think if it was the coating you wouldn't be able to feel them though. I could be wrong on that though I know my 4 is still in better shape than my 11 pro and that phone has gone several rounds with drops, toddler tantrums and 30 seconds inside the mouth of a German Shepard, yet even though my 11 has never seen the inside of my pocket and has never been in a coat or bag. It rarely leaves my hand except when I am at work or home in which case it sits on a wireless charging pad at those points. iPhone 4 not one mark on it, iPhone 11 looks like it hitched a ride on a missile
Same exact issue. Not even in a pocket or a purse. I’ve been at home all day and apparently it just got scratched on a breadcrumb or something... which is how I found this thread. Seems abnormal. I’ve had the phone for 2.5 days... my old iPhone 8+ lasted scratch-free with no screen protector for two years. Kind of regretting this “upgrade”.
Hi everyone. I use these groups to find solutions and there have been some good suggestions. I don’t, however, appreciate those people condoning me
for asking for assistance here. Apple help does nothing. So if you don’t want to hear people like me asking for help then don’t be on these discussions. It jus makes me feel worse about the scratch that came in my new iPhone. I am
not going to follow anymore as those naysayers make it hard to come up with solutions. Peace.
Here is the answer:https://www.idownloadblog.com/2019/11/04/iphone-11-scratches/
So, we as a community need to decide do we want to have more shatter proof or scratch proof.
Both on the highest level defeats physics.
Dont have time for this. Wanted to provide constructive feedback from very unhappy many years loyal customer to Apple. I feel cheated with this new easy scratch iPhone 11 Pro display. I have never got any advice to use screen protectorp when puchasing this iphone. I am returning this model. I hope Apple will figure out something.
Yeah, that is Probably correct, and a case protects against the glass cracking. But I personally don’t like screen protectors and feel they can make the screen not as touch sensitive. It’s 2020, there must be the technology to make a durable glass that offers more scratch resistant than this. It is ridiculous how easily it gets fine scratches. And if you buy the glass protective screen at the Apple store like my wife has it’s not so cheap. That screen is over $40 and you get one replacement on it I believe.
FYI for management ... I don't own this device but from all of the reports of this problem, I won't be purchasing the 11 Pro Max because of the effect this has on the resale value. The advice to "use a screen protector" is completely inadequate.
Then you'd best not buy any smartphone.
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
You state the advice to "use a screen protector" is "inadequate," but Samsung Galaxy 10 and Galaxy 20 phones come from the factory with a plastic film screen protector already applied.
iPhone 11 screen scratches
