iPhone 11 screen scratches

lmesk wrote:

...I say Apple shouldn’t have advertised this phone as “the strongest glass ever on a phone”. My iPhone 6s was used heavily for over 4 years and there’s not a single scratch on it. 

I'm sorry you scratched your iPhone 11 Pro, but your contention that it is more scratch prone than your previous iPhone 6S is demonstrably wrong.

Firstly, with regards to the iPhone 6S, Apple claimed at the time of its release that it had the "strongest, most durable glass on any smartphone." But Apple has said essentially the same thing with the release of every iPhone series since then, so their current statement that the iPhone 11 series features "the toughest glass ever in a smartphone" is hardly new. [BTW, it's pretty clear from a collective analysis of multiple videos of drop tests on YouTube, that it is indeed dramatically "tougher" than the proceeding iPhone XS.]

In point of fact, Apple significantly increased the scratch resistance of iPhones beginning with the iPhone 7. This is illustrated by JerryRigEverything's videos showing that the 6S can be scratched with a razor blade, whereas a 11 Pro Max (or the 7, 8, 10, XR, XS) cannot be scratched by a razor blade.

In other words, you were lucky that you never scratched your 6S (or you were unlucky that you scratched 11 Pro), but claiming the former proves the iPhone 11 is more scratch prone is both incorrect and illogical.

Proof that a 6S is more scratch prone than an 11 Pro Max:

6S -  https://youtu.be/Ve4sejMLkUw

11 Pro Max - https://youtu.be/7jD5Gkh4K34

It sounds like the masses have spoken and prefer scratch resistant glass to this newer, "tougher" glass. What kind of stupid market research spawned such an update anyway? If it can get scratched up in your pocket what good is it?

valentine256 wrote:

...I can compare scratches appeared at my iPnone 11 pro with scratches at X, 6s, 5s, 5, 4 and 3. Unfortunately 11pro defeated here.

Unfortunately, the facts don't back you up. The iPhone 6S and prior models were demonstrably more scratch prone than the iPhone 11 Pro Max. The 6S could be scratched by a razor blade, whereas the 11 Pro Max cannot.

Video proof:

6S -  https://youtu.be/Ve4sejMLkUw

11 Pro Max - https://youtu.be/7jD5Gkh4K34

lmesk wrote:

Then they should have said “worlds most crack resistant phone” and also added “worlds easiest phone to scratch”.

It is the strongest glass, and is demonstrably not the easiest to scratch phone.

Certainly most any phone with a plastic display is easier to scratch, and older iPhones were as well.

I'd hardly say this thread represents the masses. I'd much rather not have to pay to replace the screen on my phone. People drop their phones a lot. Screen replacements are expensive. I use screen protectors and don't have to worry about scratches. And if you think iPhone 11 is the first phone that people scratched in their pockets, you'd be wrong. People have complained about their iPhone scratching in their pockets for almost every version ever released.

Wow, that reviewer must either have a big budget or uses one of his $29 "accidental damage" incidents days after purchase.

The best statement is in the 6S video - most people don't realize that small particles of dirt and rock do accumulate in pockets, turning pocket lint into de-facto sandpaper.

lmesk wrote:

Then they should have said “worlds most crack resistant phone” and also added “worlds easiest phone to scratch”.

Also demonstrably false. The Samsung Galaxy Fold's main screen scratches at Mohs 2.

By way of comparison, your fingernail is Mohs 2.5 and the iPhone 11 Pro Max is Mohs 6.

Galaxy Fold: https://youtu.be/tZBk_Hb-X0w

11 Pro Max: https://youtu.be/7jD5Gkh4K34

And before you say that comparing plastic and glass is apples to oranges (or is that oranges to Apples?), the back glass of a Google Pixel 3XL can be scratched by keys and coins, whereas an 11 Pro Max cannot.

Pixel 3 XL: https://youtu.be/sD1nfDauiaI

cha0z_ wrote:

...Will tell you something, materials in our world are not only 5 or 6 on the scale of hardness, they can be 5.33, 5.42, 5.76, 5.8 and so on. The glass is around 5.5, but it can be also 5.7 or 5.2, etc.

Now tell me what will happen when particle with 5.4 hardness touch and drag on the screen of iphone XS that is 5.7 and then the screen of iphone 11 that is 5.2? Aha, but both will behave the same on your jerryrigs video that uses only materials with hardness 5 and 6 to test the screen. ;)

Unfortunately you haven't thought this through.

The two most abundant minerals on Earth are 1) Feldspar (Mohs hardness: 6-6.5); and 2) Quartz (Mohs hardness: 6.5-7). Both of these will scratch your iPhone 11's glass, as well as the glass of essentially every other smartphone on the planet. Incidentally, quartz is the most abundant component of sand, and sand is a major component of good old dirt.

You are speculating that the glass in the iPhone 11 is less hard than the glass in earlier iPhones, and therefore it is more likely to be scratched by some unknown, common, harder substance in the environment, whereas earlier iPhones would not be.

Unfortunately, this is illogical. Feldspar and quartz are incredibly abundant and you are constantly exposed to them. If anything is going to scratch your iPhone 11 first, it is going to be the two most abundant minerals on Earth. And the same holds true for the iPhone XS, XR, X, 8, 7, SE, 6S, 6...

We know from JerryRigsEverything that the hardness of an iPhone 11's glass is between 5.5-6.0 on the Mohs scale. Coins and typical keys cannot scratch your iPhone 11's glass. Neither can the chef's knife in your kitchen or the gold or silver jewelry you are wearing (except of course for any precious and some semiprecious stones). A stainless steel screw would definitely scratch it.

But good'ole superabundant sand and dirt is by far the most likely culprit.

And that simple fact hasn't changed one bit since the original iPhone.

I’m very very disappointed with this as well. Not only has this never happened to any of my iPhones from

a model 4 onward, but this is the first time I sprung for a newly released full price model, and it already has not one but THREE large scratches, two of which are unreasonably deep. No drops, no abuse, just a jeans pocket. Honestly I’m regretting this purchase.

Ok you got me! It’s obviously harder to scratch than ancient plastic screens. Or some other random phones scratchy screen.

You are missing the point.

It scratches easier than earlier iPhones. And correct me if I’m wrong, but earlier iPhones cost 250-500 bucks. You must at the very least recognize that this new $1000+ phone has many many people complaining about the scratches. And when a company claims something as bold as Strongest screen ever, people are going to feel misled.

But as time passes you will see that this is a widespread issue, and no amount of tech jargon and explaining away the fact will rectify it.

Their was a mistake made, and time will tell.

lmesk wrote:

It scratches easier than earlier iPhones. And correct me if I’m wrong, but earlier iPhones cost 250-500 bucks. You must at the very least recognize that this new $1000+ phone has many many people complaining about the scratches. And when a company claims something as bold as Strongest screen ever, people are going to feel misled.

No, you're missing the point.

Just the two videos posted above demonstrably prove that the iPhone 11 screen does not scratch "easier than earlier iPhones."

I have seen nothing that disproves the "strongest" claim, as once again "strength" does not mean "scratch-proof."

Furthermore... why would you have a commercial with a bunch of random stuff flying directly at the phone, just nailing it if you knew you’re phones would scratch easily? The commercial wasn’t of someone dropping it, accept when it drops into a handbag or something. But please do correct me.

BOTTOM LINE:

A peeled banana could scratch this phone.

Screen protector has been now mentioned enough. It is totally irrelevant if we talk about product material defect here. Same as if you were told to wear designated iPhone 11 compatible trousers with velvet lined pockets

In that commercial the things flung at the iPhone were ALL at the back, not the front. I never inferred from that commercial the screen couldn't be scratched and Apple didn't hurl ANYTHING at the screen.

I do not understand you. So you’re saying I should have known to get a screen protector? When the ads say strongest screen?

If I would have known I would have gotten the $40 screen protector.

What is your point?