iPhone 11 screen scratches

Thats bit different problem. Must of people complaining here had experience with iPhone before. I can compare scratches appeared at my iPnone 11 pro with scratches at X, 6s, 5s, 5, 4 and 3. Unfortunately 11pro defeated here. And that’s announced “strongest glass ever”. That’s the real problem.

I contacted support and they're sending a replacement, but wont acknowledge the issue. Hoping there is no claim involved and the new one doesn't have the same issue, but who knows.

I bought the AppleWatch 5 too. This is the thanks we get...

Provide a source about that claim. :)

Will tell you something, materials in our world are not only 5 or 6 on the scale of hardness, they can be 5.33, 5.42, 5.76, 5.8 and so on. The glass is around 5.5, but it can be also 5.7 or 5.2, etc.

Now tell me what will happen when particle with 5.4 hardness touch and drag on the screen of iphone XS that is 5.7 and then the screen of iphone 11 that is 5.2? Aha, but both will behave the same on your jerryrigs video that uses only materials with hardness 5 and 6 to test the screen. ;)

But let's come here to misinform and copy-paste an article coming from THE VERGE (that is also filled with questionable parts and generalisation) or tell people how they should use a screen protector (that is a good advice, but everyone here knows that already for themself and is not related to the issue).

Just got chat with Apple support. They said I’ve to visit their representative and do that in one week. The problem is that I’m UAE resident and now I’m in business trip in Siberia. The closest official representative is in 250km. But will try to find time to visit. Curious to know response. But no any reaction to 65 pages thread at their side. If it will go this way soon we will have to accept that it’s fine to have airpods working in one ear or Magic Mouse acting like magic kangaroo 😩

Are you kidding? S10 has same kind of film when phone is unpacked like iPhone had. Was it protection glass? My kids use S8 for about 2 years and my wife uses S10. No protection glass or film. And no scratches. I can make a picture to prove it.

It doesn't matter what your experience with past devices was; glass is stronger now to prevent cracks but it scratches more easily, you have to choose one or the other.

There are people here who have iPhone 11 Pro Max phones without a protector who also have no scratches, but any time you put any piece of glass in a pocket you're gambling on scratches.

If you want to discount what the news reports say about all devices, I can't help that.

valentine256 wrote:

Or maybe iPhone should be used in protection box - while it is unpacked it is safe!

That is why many, many people do not remove the phone from its plastic wrapper until the second they can have a screen protector put on and put the phone in a case immediately, often while wearing cotton gloves (usually to avoid fingerprints rather than scratches per se.)

No doubt - if screen would plastic it won’t crash by pieces. But do you really thinks we are expecting that from top notch phone. Did Apple asked us if we would prefer scratches over crashing? They said it is best glass ever. Is the best glass is plastic now?

Well. Yeah. There is nothing I can respond here. But why every Apple presentation tell us how thinner IPhone became? Maybe worth measure it with screen protector plus case plus cotton gloves? Why it isn’t included into the box?

Also, when I buy new car - should I use it only inside of garage?

If you read the article linked above it explains the issue:

To prevent breakage, glass becomes slightly more flexible but more scratch prone.

To prevent scratches, glass becomes harder but will shatter easier.

Glass chemists have to pick which way to go; Corning went for the former with Gorilla Glass 6.

We don't know what Apple decided to do.

There is definitely degrees of scratch resistance on all glass. That's not what we are talking about.

THIS FRONT GLASS IS DIFFERENT than previous iPhones. There *IS* a problem with some glass panels on the 11.

In my case, they are not scratches, but fine, hairline cracks. One of the cracks has chipped at the surface, along the crack, giving it the appearance of a scratch. If you look carefully, in the sunlight, you can see the fine cracks in the front glass. The "scratch" runs directly along one of the cracks.

Maybe it's a manufacturing defect, maybe a change in formulation, but whatever it is, this front glass is different from previous iPhones. (Which also scratched when handled normally - but they were tiny scratches, understandable scratches)

ps: Belkin's Invisiglass Ultra had a similar cracking issue a few years ago, and they immediately replaced the faulty product.

Clearly this has escalated to a widespread issue that Apple needs to address.

Like many others have stated, they have had no issues with glass from previous generation iPhones . Now the phone with the “strongest glass in an iphone yet” is having reports from tons of users saying their phones are being scratched... something isn't adding up

I could see rubbing past a jeans rivet doing that. (I mean, if the screen doesn’t scratch until Mohs level 6, maybe it shouldn’t do that, but I would always have expected that result. I don’t know how hard jeans rivets are.)

As for the speculation about who supplies what that the forum admins took issue with, it’s irrelevant who supplies the displays anyway, because the cover glass is separate. There is plenty of public disclosure that Corning supplies the cover glass (a formulation unique to Apple,* so not necessarily the same as GG 6, as people keep mentioning), so who makes the OLED underneath is irrelevant.

To tell you the truth, after I got a tiny little blemish on my iPhone X screen from (I assume) rubbing against something in a pocket, I became much more obsessed with how I carry my phone around. I don’t like screen protectors, and during the week when I’m in business attire in my office, I don’t usually use a case either. What I do instead is make sure that the phone never rests on or brushes up against anything other than clean cotton. I keep a clean white cotton handkerchief in my pocket that the screen goes against, and if I’m going to put it in a bag or something, then it goes into a case against a hanky or a screen-cleaning cloth, or into one of those hotel shoe-shine clothes turned inside out (so the softest stuff is against the phone). When I’m at my desk it sits on a cotton hanky. My family thinks I’m a bit nuts, but I like to keep this gorgeous thing new-looking and I’ve kept my XS perfect this way for nearly a year.

*Sources: https://www.cnet.com/news/iphone-11-has-a-few-more-features-than-we-first-thought-u1/, https://www.cnet.com/news/apple-invests-250-million-in-corning-for-future-iphone-glass-research/

I have an iPhone 11 pro max that I received on release day. I recently noticed many small scratches and scuffs all around the edge of the screen. I do not use a case or screen protector, but never have for the 5 previous iPhones I have owned. This is the first time I have ever seen this problem. I am very careful with my phone and always keep it in my pocket with nothing else (no keys, coins, etc). This is not due to anything I have done but rather seems like a defect with the new glass. Hopefully Apple owns up to this problem and fixes it!

There is a total lack of comprehension on the difference between tough glass, which the new iPhone's definitely have and scratch resistance. By this time after a launch there are usually multiple threads about cracked screens. They are absent this year. Why? Because Apple chose tougher glass. Don't believe me? Go out to Youtube and watch the well documented drop tests which are validating the screens this year are far less prone to cracks when dropped.

But this is where comprehension goes awry. Because the screens are tougher (against cracks) that DOESN'T mean they are harder to scratch. In fact, it's been posted over and over and over in this lengthy thread how tougher glass which is harder to crack, can still be scratched and evidently easier to scratch.

People here keep complaining that Apple misrepresented the toughness of the glass. They never once said these new phones can't be scratched. NOT ONCE. They said the glass is the toughest glass they've ever used in an iPhone and indeed it is as evidenced by the total lack of people complaining they dropped their phone and the screen cracked.

You can have tough glass which doesn't crack easily or you can have glass which doesn't scratch easily, but you can't have both. At least not yet.