iPhone 11 screen scratches

Glass isn't glass. There is safety glass, stained glass, bullet proof glass and glass that is claimed to be the most durable ever used on an iPhone. This is at best false advertising and at worst a complete con. Or possibly someone just getting the mix wrong at the factory on the first run of the new unit. Either way I didnt pay for this, I paid for the most durable glass ever used on an iPhone

When you purchase this forum, you can decide who can participate or not. You may not like his message (I agree with him, btw), but you do need to be polite and recognize anyone can post here whether the message meets with your approval or not.

Mister Williams didn’t think I deserve the response. Maybe you can be so polite, sir, please sir.

Below is part of my message I’ve sent earlier today and addressed to Mr William.

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Oh again. You’re saying we had to use screen protector. How that could help us when we already have badly scratched screens. Let’s be honest – you are here not to help. You are here to blame us that it is purely our fail and Apple isn’t in charge.

Let me bring you few facts – hope you won’t fight with it.

1.  “The most powerful devices are also designed to be durable — iPhone 11 Pro and iPhone 11 Pro Max feature the toughest glass ever in a smartphone and are rated IP68 for water resistance up to 4 meters for up to 30 minutes, and are protected against everyday spills including coffee and soda.“ – that’s from Apple release. Please point me there it is meant that “toughest” is about crack resistance but not scratch resistance? Pay attention – “designed to be durable”. Yeah, my looks very “durable” already after about 1 month usage. Also about water resistance. Following your logic it maybe water resisted only in special water-proof case, right?

2.  Please correct me if I’m wrong – but screen protector or case never mentioned as mandatory. If you buy iPhone from Apple website you even have no such option during purchase.

3.   Pocket is the most common way to carry phones at least for men. Of course guys like you will blame it is terrible wrong – iPhone has to be carried only with screen protector in case in water/sand/bullet-proof bag. But again – pocket is the most common use case.

So, if you couldn’t find anything wrong about my points – there is only one outcome here. Apple is in charge in this issue with scratches. Either they misled us in advertisement or they missed the most common way to use iPhone – i.e. keep it in pocket. If I’d drop my iPhone and it will be cracked – I will accept full my responsibility. But getting scratches just from nothing – it is Apple’s issue. I didn’t use the iPhone in any unexpected way.

Both of you are now derailing this thread which is an important source of information for those of us struggling with with the poor performance of our screens. If you have no information that might add to this subject please stop.

Ps. I am in the UK and our trading standards agency certainly wouldnt think that was a subjective issue. good bye

If it was another forum, you both was going to be warned from moderator and potentially punished/removed from this thread. Repeating the same thing again over and over + it's not even on the topic, you are here to tell us how we should use a screen protector and is our fault the screen scratched. You also comment about the scratch resistance of the screen vs other phone models and older iphones, while YOU USED A SCREEN PROTECTOR FOR YEARS ON EVERY PHONE YOU OWNED. Great for you, but most of us here used phones without a screen protector for 15 years. Who got a better idea about the scratch resistance of the glass - you who used screen protectors for every phone you got, or we who used multiple phones without one for 10-15 years?

Can you both stop telling people here how glass scratches and we should use a screen protector? We kinda knew those advices a lot earlier before we got here. Around half of the people in the world are using their phones without a screen protector, you want additional protection - good for you and guess what - it will protect your iphone if you drop it the same way if the glass was a little bit less shatter resistant. What about us who cares about scratch resistance? When you cant hold a phone in your pocket for a week without scratches (and some cases are brutal, mind you) - what is good for without a protector?

Also as mentioned, the ad is for the most durable, it's not mentioned shatter or scratch resistance, it's mentioned durable and thus having in mind both.

The statement is "toughest" glass in a smart phone, which implies strength, not scratch-resistance.

This is but one test:

EverythingApplePro: iPhone 11 Pro DROP Test

If you've never had a door ding on any vehicle you've ever owned and suddenly your new car has multiples, that doesn't mean it was made with weak steel for the door panels.

Oh sorry. Thought you ignore my post.

First of all - thanks for detailed answer no kidding.

Please correct me if I’m wrong - carrying phone in pocket is the same as keeping your car dirty. (Thanks for reminding about Jeep - my plastic FOB from Grand Cherokee which I’m carrying in pocket for almost three year is in better conditions than my iPhone with most ... bla bla bla glass. Again - it is plastic. Not glass).

Next point - so waterproof in iPhone isn’t waterproof. It is something also. Got it.

You really help actually. Apple started fight with big brother and won. Now it is big brother. War is Peace. Durable is scratch able. Waterproof - not waterproof. Oh my Orwell.

All clear now. Thanks for clearing that. All make sense now.

However says that this "scratchgate" issue , could be resolve by installing a screen protector, you should know that I bought my new Iphone 11 Pro MAX algon withBelkin Glass protector, the store did not support placement due to the machines causing scratches to the devices , so I had to place it myself:

The insane issue was that when I used the dust removal sticker caused a superficial scratch on the screen , wich I noticed upon removal.

So, you can not install a screen portector without causing scratches to your device. Bad screens Badtch Apple. Stop Selling this Phones and recognizes that it is a manufacturer defect..

glsoto wrote:

However says that this "scratchgate" issue , could be resolve by installing a screen protector, you should know that I bought my new Iphone 11 Pro MAX algon withBelkin Glass protector, the store did not support placement due to the machines causing scratches to the devices , so I had to place it myself:

That's nonsense; no Apple Store I am aware of has ever had a problem using the Belkin devices to apply screen protectors.

I personally had them use one on my products both on launch day and last Sunday, and have seen them using one on every visit as that is how store staff is trained to install protectors, both glass and film.

Same here, only light scratches but they happened almost immediately too. Why would I buy a beautiful device if I can only use it with a protector that makes it bulky and ugly.

This definitely isn't the "toughest screen we've ever built". My 5s and 6s were both perfectly fine over two years without any protection. The iPhone 8 scratched quickly and easily. And now the 11 is even worse. I don't think my pockets or the dust on my desk has all turned into diamonds over the years. Whatever glass was on the 5s, we need that again.

Oh yeah, and please fix my glass. This phone was €1650... it's not like you don't have the margin to admit a mistake and fix it while still making a profit.

I have an iPhone 11 Pro Max. The screen scratch yesterday while it was alone in the pocket of my running shorts. Nothing else in the pocket and now it has a scratch deep enough to catch a my fingernail. I had a iPhone 7 previously and the screen looks better on it after years of use than this one does after about a month. I called Apple and i'm taking it to the store. It has to be defective give their claims on glass strength.

Well said Valentine!

Pocket is the #1 spot to hold a phone. I still don't understand the ad apple did where the iPhone is flying all over the place in a purse. Full of sharp objects, even dirt.

There is no way people hold their phone in their hands all day.

People are not here to help. We are getting blamed for a mistake Apple did, and they are keeping quiet.

This thread has also been pushing people away from purchasing the new iPhones.

Normally, apple support would send me a message on an issue I share on twitter, but they haven't even tried reaching out, just ignoring it.

If you guys have tw!tter (@kaxinnecancinos), check out my tweet to Apple. It has over 11,916 impressions.

It's a video of how scratched up my phone is with 1 week of use.

I have the same problem, although with an iPhone Xs. Four really deep scratches each approx. 1cm in length in the middle of the screen right where you read most content. Plus there in one large surface abrasion in one of the corners, possible the coating coming off.

I've used many different iPhones model (4, 5s, 6, 7) and none of them had scratches as deep as my iPhone Xs. With the previous iPhones I was used to micro scratches. But the micro scratches were nothing that bothered me because you cant see when the screen is on, even in direct sunlight.

The funny thing is, that I can't attribute the scratches to some special event like a drop or something. All four appeared out of nowhere with normal use. I don't use a screen protector and carry my phone in my pants pocket most of the time.

It's super annoying as I'm reminded of the scratches every time I use my phone in direct sunlight.

I'm really disappointed in "Apple quality" regarding this product. Especially considering what Apple is charging nowadays for a voluntary screen replacement.

My screen got scratches less than a month since the purchase. It seems to be the same issue as with everyone else. I’m very particular about my phone and take a great care. This happened from being in the back pocket. Apple is Not acknowledging the issue and they are calling it a cosmetic. So, I have $ 1500 phone that I’m not sure how and where to store any more. Absolutely horrible. Unacceptable and apple should be ashamed. No one wants to take any responsibility that the product is defective.