iPhone 11 screen scratches

First of all, the photos you refer to are from another forum member.

Second, you are free to claim otherwise, but the car paint analogy is invalid for the iPhone's screen. Paint is not relevant to the user experience of a car. The windshield and any defects in the windshield are.

Third, if you want to make an analogy between scratches on a car's paint and scratches on an iPhone, the exterior paint scratches are comparable to scratches on iPhone's metal frame or the glass back, i.e. parts you do not look at when operating the device.

Fourth, I point you to this article:

https://www.idownloadblog.com/2019/11/04/iphone-11-scratches/

"Apple reportedly had Corning, which makes the Gorilla Glass it’s used on iPhones dating back to the first model, to create a special custom blend for the new phone."

Maybe Corning didn't get the custom blend right this time?

Sorry for my english - I'm not a native speaker )

Purchased iPhone 11 about 5 months ago, all this time I was very carefull with it - no scratches, no drops. Two days ago when I returned home noticed that something was wrong with it's display - I still don't know how but 1 very ugly deep scratch and 3 smaller scratches miraculously appeared on the screen. I don't even have tools to cut gorilla glass so deep at my disposal ! ))) Probably iPhone 11 had some contact with my keys in the pocket of my coat for several minutes when I was driving home. 100% sure no pressure was applied + pocket had a lot of free space + only keys and phone were inside. Besides these keys don't have sharp edges. Hmm...Probably, these keys could scratch the surface if dispaly was made from very soft plastic. I called Apple support center if they could test the screen quality - nope, they couldn't help me ))

Screen protectors no matter which one you get do not seal flush, thus very possible to get scratches under them I have had a 6 plus, 7, and X all with invisible shield protectors on them all of them suffering the same fate. Same with cases I have had the life proof and otter boxes on all of my phone except my 11 that still did not save them from scuffs and scratches. My 11 was treated differently it never went in my pocket never dropped, only time it was not in my hand is when it was placed down on its charging pad, or on the mouse pad at my desk, yet I still have scratch on it just below the ear piece.

I have the same issue: my 11 Pro Max screen is VERY sensitive and easy to scratch. I take very good care of my devices. I would never put the iPhone together with anything else in my pocket, for example. Yet within a few months, I got a pretty deep scratch. Even polishing it with a German made glass scratch remover did not completely remove it.

This is by far the worst screen glass since all the iPhones from the 6 on.

What’s going on, Apple?!

I’ve owned every iPhone since the iPhone 3S and my iPhone X finally gave out so I picked up an iPhone 11. The screen is awful. I noticed on day one that the screen looked like it had a smudge on it and it wouldn’t come off just to find out it is like thin surface scratches. Since then it’s like they randomly show up all over my phone. I always use otter box cases that keep the phone screen off surfaces and have always protected my phones well. It seems just by swiping on the screen it gets these fine scratches. Super disappointed in the quality of this iphone vs my past ones. Thinking about returning it and just getting the X repaired out of warranty.

Yup, it’s really disappointing for such an expensive product! In the two weeks I’ve had my phone, the screen looks worse than iPhones I’ve had for two years! I’ll be curious if you can follow up with what they tell you regarding the issue. I’m surprised I have no seen a direct reply from Apple on the issue.

"The complete lack of people coming to this forum to complain.." WTF are you talking about?! There are 163 pages, and counting, of customers complaining!

Buying a $1000+ phone that Requires a $50 screen protector is ridiculous.

I am fortunate enough to be able to expense all Apple hardware and as a tech CEO who develops apps, to need every new model of iPhone/iPad, MacBooks, etc. The iPhone 11 is BY FAR the WORST in terms of scratch protection. It's not even close to being as durable as the previous models. And I am rather "anal" and very careful with my devices.

I will be contacting my Apple Exec Relations team member about this.

You didn't understand what I wrote. The complete lack of people complaining is NOT about scratches. It's about not having cracked screens, which is a major expense if their phone screen cracks.

You don't have to spend $50 on a screen protector. Even the top of the line Belkin Screen Protector Apple installs in store, doesn't cost $50 and there are literally hundreds of less expensive, but high quality protectors for $10 you can get on Amazon. But a cracked screen on iPhone 11 Pro Max costs $329. You tell me which you'd rather pay? $10 - $30 for a screen protector or $329 to replace a cracked screen.

Contact whoever you want. Telling us who you plan to contact means nothing.

I'm sorry but I have never cracked a screen on any of my iphones (starting with gen1) either. The fact that I now have a gash of a scratch on this after 3 days of use AT HOME is absurd. Not dropping your phone is more intuitive than... i don't know–I don't even know where I got this scratch while at home in quarantine. This phone hasn't even seen an inside of a pocket. It's ridiculous. I'd rather scratch resistance during regular use because I know better than to drop my phones.

Surge74 wrote:

Buying a $1000+ phone that Requires a $50 screen protector is ridiculous.

{ … ]

I will be contacting my Apple Exec Relations team member about this.

Feel free.

Most people realize a $30 screen protector is insignificant in cost compared to the price of a device and provides a great degree of protection.

I wonder how people would feel about screen protectors if Apple did as Samsung does now with their top of the line phones and just applies one at the factory; would it be OK you didn't have to pay that extra $30?

There probably IS a way however to TELL people that these new screens are more susceptible to scratches and encourage folks to buy screen protectors explicitly. Have I been actually told that the screen has changed from the previous years when I was buying the phone at the Apple store, I'd have gotten a screen protector. As it is, most of us are operating on the assumption that if we didn't need one for previous iphones, we don't need one "for the strongest screen ever" either.

I wish I had read this forum post before buying the iPhone 11 pro max. I have exactly the same problem, I have had numerous previous iPhone models and never had a screen scratch from just putting it in my pocket. I returned the phone and will be holding off on doing any more Apple purchases until I see a reasonable response and action from Apple on this issue. At a minimum they should be including a glass screen protector as part of a bundle when you guy this phone if the screen is going to scratch this easily.

I’ve had the iPhone 11 for 1 month, and the screen is already scratched more than my iPhone X that I had for close to two years. Something changed, they got cheap on us. I sure didn’t see the price go down though.

Not to bash or turn anyone away from screen protectors, but bare in mind they do not seal flush even it put on by a pro. Sand and dust will still get under them and will still cause micro scratches. I have spent tons on them over the years ranging from cheapies to temper glass ones and still end up with micro scratches underneath them. Same goes for cases whether a life proof otter box it’s still the same story. I have cases and screen protectors on all my phones from my 6 plus all the way up to my 11 and none of them saved my phone from cosmetic damage. For those of us that are very careful with our phones and have never dropped them would much rather have scratch resistance vs crack resistance.

Same experience here. I have had iPhones for many many years, always used them without protection in the best way possible, never had this many scratches within a few months on any of those phones. The iPhone 11 Pro clearly is far more sensitive and Apple should have warned people about this. Or there was a production problem.