iPhone 11 screen scratches

contracts and consumer rights are with the retailer. Retailers contracts are with Apple.

Apple needs to accept the issue in order for retailers to act.

Therefore, it’s Apple’s problem and they are responsible. Don’t forget they designed and made the phones...

Okay so your saying that all of the people on this forum are making these issues up? That is illogical.

Why would I bother making up my experience? It makes no sense. I’m insured a replacement has cost me just £25.

I have seen the videos you mention yet these don’t represent the reality of consumers experiences.

Its it everyone here making things up or is there a problem with the phone? What’s more likely?

karsa wrote:

I've seen the tests, but I'd rather believe my own two eyes: my 6S has been through a lot, and yet still looks way better than my 11 Pro which I've basically kept in a bubble.

Surely, when the only factor that changed is the phone there must be something going on with it.

Also, I'm not claiming the iPhone 6S is harder to scratch in general, but that my own 11 Pro is more prone to scratching somehow or that scratches on the latter are somehow much more visible.

Also, JerryRig testing a single iPhone 11 doesn't rule out a production error affecting a small number of phones.

So the despite the physical evidence demonstrates the 11 series is more scratch resistant than the 6S, somehow it is still more scratch prone?

Or...

You were just unlucky.

Occam's razor.

[By the way, the JerryRigEverything has tested the 6, 6S, 11, and 11 Pro Max, so 4 phones, demonstrating the 6/6S were less scratch resistant than 11/11 Pro Max (Apple upgraded the scratch resistance beginning with the 7). Although one can't formally rule out a small batch of bad screens being produced, given the fact that the second most common mineral on the planet which is ubiquitous in everyone's home and work place will scratch EVERY iPhone ever produced, this seems like needless speculation.]

"video evidence of quantifiable physical testing"

Unfortunately, testing a _single_ phone is not actually quantifiable evidence. You're assuming all iPhone 11 screens manufactured bear the exact same physical attributes, which may not be the case (in fact, I would be very much surprised if it was).

May I ask you what your drive is coming here? You have yet to make any constructive input...

I did write a long reply but it seems to have disappeared...

No one here is making these issues up, why would they?

Real life experience is what matters not YouTube testers. These phones are not performing as expected or promised by Apple. That’s all anyone wants....

The problem is really not as small as it seems. From the outside it seems that this is only 80 pages of bad luck. Unlucky a hundred out of millions.

But, I watched the most popular bloggers from different countries. They are discussing the camera, but their screen is scratched. They discuss deep fusion but show a scratched screen. Make comparisons, but scratches are visible.

There is a possibility that a lot of defective screens have been released.

Your reasoning makes literally zero sense whatsoever. So by your logic, during its 5 year run my 6S apparently _never_ came in contact with grains of sand, yet my barely a month old 11 Pro was somehow "unlucky", and got scratched by random grains of sand multiple times? You do realize how utterly unlikely this is in the exact same environment, right?

karsa wrote:

"video evidence of quantifiable physical testing"

Unfortunately, testing a _single_ phone is not actually quantifiable evidence. You're assuming all iPhone 11 screens manufactured bear the exact same physical attributes, which may not be the case (in fact, I would be very much surprised if it was).

May I ask you what your drive is coming here? You have yet to make any constructive input...

I'm a scientist and I think it is helpful to point out the incorrect statements in this thread so that new readers can draw an informed conclusion based on facts rather than anecdotes. (And like you, I have also posted my personal experience that there is not a single micro-scratch on my iPhone 11 Pro that was purchased on the fist day of release, despite not using a screen protector and being carried in my front pants pocket while traveling across two continents). Which is admittedly anecdotal evidence I can compare to all the iPhones I've ever owned back to the original iPhone.)

I'm somehow reminded of the movie "11 Angry Men" (1957) and the value of eyewitness evidence.

MattMrabbit wrote:

Otter box....for starters...ever heard of google? Maybe try it someday you’ll be amazed what you’ll learn

So no links that could be easily shown not to show what you claim they show. Got you.

Good bye.

karsa wrote:

Dear Lord, you're joking, right? What kind of scientist regards any kind of test with a population of one as evidence?

I'm not sure what you are referring to, but as I pointed out before, JerryRigEverything's videos are not a population of one as he tested two different iPhone 11 model phones and two different iPhone 6 series phones.

My personal experience, as I specifically said, is anecdotal evidence, as is yours.

However, the absence of an onslaught of scratching reports, which would would a priori be expect to substantially increase in frequency over time instead of declining as millions of iPhone 11s are sold, is very strong evidence that this phenomenon is either due to over-interpretation of bad luck (my belief) or represents the production of a minuscule number of defective screens (un-needed speculation to explain this thread).

If you truly believe that people experiencing this issue all just have bad luck, your whole stance shows a very disturbing lack of empathy. :/

In the meantime, I've done what I've come here to do: reported my observations. Observations, which are just as valid as yours, and which are in no way proven wrong by JerryRig's scratch test, no matter how hard you're trying to discredit me.

Yep -- No issues with my 6s and waited and waited and finally saved up for the 11 Pro. 2 weeks and it looks worse than my 4 year old 6s. If anything Apple could have suggested the screen protectors initially and informed consumers that the shatter proof glass would be more prone to scratches.

Apple needs to right this situation -- this is not the quality they promised over and over again in terms of durability in the release. Very disappointed and wish I would have stuck with my 6s which I did not have to worry about nearly as much.

statistical significance. You can’t apply that as the data you need isn’t available. Indeed that’s not the way business works. For example you buy a shirt, the shirt falls apart, you take it back for a refund. The reply from the sales assistant “sorry you can’t have a refund because yours is the only one that’s faulty” presumably you wouldn’t accept this.

There are protections in the in the EU and US to stop this type of response from businesses and to protect consumers.

Actually, the correct analogy would be: you've owned multiple shirts by this brand, they then announce a new shirt with the "strongest buttons ever on any shirt", you buy this very expensive shirt, yet by simply doing and undoing the buttons, the shirt comes apart within weeks. You're baffled, as the buttons on your previous shirts by the same brand are still just fine, even after years of use. Then smart alecks come along and tell you that:

1) _their_ shirts are just fine

2) they saw this one guy unsuccessfully trying to cut the buttons off one shirt with a very precisely blunt pair of scissors, so surely, all shirts ever manufactured are impervious to any error relating to buttons

3) you were just using the buttons incorrectly

4) buttons come undone, that's just what they do

5) you shouldn't have been using the buttons, but instead should have bought very cheap safety pins and fastened your shirt with those

Still, buttons on the very same brand's previous shirts didn't fall off, so why did the new ones?

Even more important (assuming that the buttons being much harder to break indeed resulted in them more prone to falling off), is it fair to advertise these buttons as "the strongest ever"?