iPhone 11 screen scratches

MattMrabbit wrote:

statistical significance. You can’t apply that as the data you need isn’t available.

Actually, the data is available, as I've previously posted on this thread. Feel free to go back and read my posts.

You keep on telling this ”fact” that the glass being tougher means it is harder to break hence we shouldn’t be bothered with the fact it gets scratches very easily compared to previous models with ”less tough” glass. Do you have some insider information about it? If not, how can you keep on telling that over and over again?

Here is a fact for you: Scratches are not just a cosmetic issue. When you are using the display, you can feel them constantly. As many have told here, a scratch is like a groove and your fingernail hits that every time when for example scrolling down this forum. It’s very annoying.

You called us with a term ”me too” poster. How would you define yourself? How have you helped with this issue? If you don’t have this problem yourself, why do you keep on telling what we should think about it?

I have helped by providing the ACTUAL facts. Whether you can feel the scratches or not doesn't stop you from using your phone. But you can help yourself by installing a screen protector, which will eliminate any feeling of scratches. You can replace the screen, but if you do, you should put a screen protector on to avoid ever getting scratches. Or if you are within 14 days since you purchased your phone, you can return it for full refund.

What else can anyone offer you here? The answer is nothing. No one here works for Apple and Apple isn't going to comment on this in this forum. Ever.

Or you can keep posting about this, which will get absolutely nothing. You and everyone else should do something to make this situation better for yourselves.

That's how I've helped, whether you like the help or not.

ACTUAL FACT is that number of consumers experiencing problems with iPhone 11 which didn't happened before. You are not helping at all - you are trying to mislead us. Most likely there is faulty batch of screens and we are here in hope Apple will hear us.

Whether that is true or not isn't helping you no matter how many times you keep saying it over and over here. What do you hope to get here? Everyone here is a user. You aren't speaking to Apple. Apple isn't listening to you here. Just other users. So, if it makes you happy to say what you think, go for it. Still won't help you in any way with your phone.

Cheers

Personally I'm here because I believe that Apple should hear its loyal customers. I understand it is only customer forum - but Apple should notice threads there customers complains about issues with their product.

Besides posts at this forum I left feedback to Apple and also had meeting with their representative. What also should I do to point Apple to issue in the product?

Your advise using glass is great but how it will help with my scratched phone? And saying it over and over again won't solve issues with scratches which we are sharing here.

Has anybody had any luck with getting their screen replaced by Apple without going through AppleCare? We bought two IPhone 11’s at launch, and have never had phones scratch like this before. Super disappointing.

I understand nothing is going to eliminate the scratches you already have. A screen protector will help. It won't remove them, but you also won't feel them. And you won't get more.

If you want Apple to hear from a loyal customer, posting on this forum isn't the way to do it.

You need to use the feedback link or you need to call Apple or you need to visit your Apple Store. Posting here get's you nothing.

If you will read my last post once again you will see I've sent feedback and had conversation with Apple representative.

I'm posting here with hope Apple will notice that. Link to this thread already appeared at Forbes. So for me it absolutely make sense to post into forums like that.

And again about screen protector. Apple announced toughest screen in terms of durability. For me durability for sure includes scratch resistance. Apple didn't mentioned that is behind "most durable screen" - and I'm curious why should I believe to William or you that it is in reality tougher than before but less scratch resistance. Did I miss it from Apple announces? If so - point me.

I do believe screen protector could prevents scratches and maybe I would buy one if Apple made it mandatory (but hey - if it is mandatory - why should I pay for that). But I couldn't see even recommendation from Apple to put screen protector and I believed to AD about "strongest screen ever". So, in any case Apple has to be in charge of issues we're experiencing.

What part of Apple doesn't read these posts for anything other than terms of use do you NOT understand? I'm not in any way suggesting you can't post. I can post just as you can post. But if you think you're getting Apple's attention by posting here, you are mistaken.

I bought iphone 11 pro and in less than 24 hours I see a scratch on it. I will take it back to apple and get this resolved. I am hoping they will pay some attention. Its horrible issue and can not accept it.

why have this site and have people moderate it then? Why don’t they care? I don’t understand. Why are you removing posts that say essentially my £1400 shouldn’t get damaged by day to day use and the advertising is misleading (witness the recent TV advert of the 11 being dropped in a bag with loads of other items)

They obviously are paying attention and must be listening or none of the above would happen...

Thing is, the issue isn't that it can scratch, but how easily/visibly it can. I'd be absolutely fine if it scratched as much or as visibly as my 6S (which does have a number of micro scratches, which are, as you stated, virtually invisible when the screen is on as long as there's not that much daylight).

My issue is: on my own 11 Pro, I was getting much more visible scratches even having taken _very_ good care of it, and even some of the ones people likened to a finger smear, the latter of which are unfortunately very much visible even with the screen on, hence not purely a cosmetic issue as you stated.

These scratches may or may not be as deep as the ones on my 6S (in fact, for all I know, they seem to be somewhat less deep), but they are for sure significantly more visible.

If I get my screen replaced, even though I personally don't really like the way they look like, I will of course put a screen protector on it, the problem is, my previous iPhones have never needed one, so why should I have assumed this would have?

Is it really because increased shatter resistance resulted in easier/more visible scratches? Where's your source for stating this as a fact? And if it is indeed a fact, wouldn't it have been Apple's duty as a manufacturer to at least include information about this in the fine print, and certainly not to advertise this phone screen with the very misleading "toughest" moniker (yes, so you say that just means it's harder to break, thing is, that's not necessarily what the word tough means, and nowhere did Apple elaborate what they actually meant).

As per your communication: you keep trying to silence us and discourage us from posting. While I don't have high hopes of Apple taking this thread anywhere, other users having the same experience sure is reassuring.

I've already taken this to Apple even before posting, but that doesn't mean I can't add to the number of discontent voices here, even if it's of little actual significance. Does that hurt you in any way? If so, how? If not, then why do you feel the need to come here and mock us without actually being either helpful, thoughtful or constructive?

karsa wrote:

If not, then why do you feel the need to come here and mock us without actually being either helpful, thoughtful or constructive?

What you call "mocking" is merely stating the factual details of the situation.

Is it really because increased shatter resistance resulted in easier/more visible scratches? Where's your source for stating this as a fact?

This article from The Verge states:

The reason why has to do with both market demand and glass’ natural qualities. Since glass can’t truly be both extremely drop resistant and scratch resistant, Corning and other glass makers are forced to choose which of those two qualities to prioritize. For Corning, drop resistance takes precedence.

Corning manufactures the glass used on the iPhone, regardless of whether it is technically "Gorilla Glass" or not.

A Caltech materials professor is quoted in the piece as saying:

The main way that glass makers strengthen glass is through tempering, which can either be an intense heating process or a chemical treatment, like the aforementioned salt bath. As Caltech professor of materials science William L. Johnson explains, the internal stress causes the glass to yield more easily to any introduced stress on its surface. In simple terms, that means when the glass is more tempered, it often scratches more easily. (Corning contends that tempering improves both drop and scratch resistance.)

Johnson says that, ultimately, it all comes down to how hard the surface of the glass is. Tempering gives up added hardness in favor of flexibility. More tempering “makes the whole screen more tolerant to overall bending, as in dropping the phone,” he says. “But it does not necessarily improve the hardness of the glass [and] might actually make it slightly worse. It’s the hardness that enables scratch resistance.”

https://www.theverge.com/circuitbreaker/2018/10/19/17514174/gorilla-glass-scratch-resistance-google-pixel-3-samsung-galaxy-s9-note

Suggesting (or trying to "scientifically" prove) that we are making this up / it's our own fault / we should accept this is mockful as it is.

Would you tell someone whose relative just died by getting hit by a car while crossing a green light, any of the following?

1) "Oh well, people die all the time, deal with it"

2) "Well, they did smoke a lot, didn't they? I'm not surprised"

3) "Actually, surely, the light must have been red, otherwise the car would've stopped"

4) "Well, I've crossed green lights before and I never died"

5) "Why are you telling me this? Go tell the authorities" (even though you already have)

That's how some people posting here come across.