iPhone 11 screen scratches

Don't you think Apple should clearly state that instead of announcing "toughest glass"? Also, if you'd check posts - people complaining that new iPhone could be scratched much easily than previous models. Don't you think if Apple knows about it shouldn't use "most durable glass" statement.

Personally I believe there was defective batch of screens. Otherwise Apple just lie in advertisement.

Hello,

ich habe the Same Problem, on the First day i put the Brand new iPhone pro Max in How Pocket to Safe it from damage or scratches.

just from my jeans the Display gets a big scretch, my iphone8plus what i had for 2 years in the same pocket looks after 2 years brand new.

Imagine a screen like that for the iPad Pro with stylus.!!! It would be ruined in 2 days .

BTW : I saw many many many replies to this post and I think it would be nice if the trolling people could troll another conversation. Thanks

I'am a Apple user ( Mac, Watch, AirPods, Apple TV, iPhones, iPad) I know a bit the products. I know what to expect from them as I'm prepared to pay the price for them.

If I break my phone by accident on the floor ..I'm not gonna complain on a Forum. But I do when the Phone's screen looks 2 years old in just 2 weeks because gets scratches so easily by any kind of frictions next to any kind fabrics.

I agree with someone who said it could be a "bad batch" I hope that's what it's all about.

@Apple Feel free to join the discussion to help

Thx

I have the same issue within 2 weeks I have 2 very noticeable scratches on face of iphone pro 11 max from only being in trouser pocket.

3rd time posting hopefully my massively edited post will not get removed this time!

Moderators are paying attention. And they remove posts which violate the term of use. But they are not the audience you are hoping to reach. Apple itself, is not paying attention to this thread or forum.

The exact same has happened to me! I’ve never once bought an iPhone, so I’m new to the family... but two days in to having the phone I’ve a deep scratch mark in my screen from placing it in my coat pocket that had a five pence piece in it? For a phone that is advertised to be scratch resistant and drop proof I am so let down? I’ve never ever had this with any Google phone.. is this a normal issue? How can we do anything about this? Could someone please enlighten me? :)

It’s good if someone passes this information to Apple. You cannot deny this? They themselves do not recognize here. Information will be transmitted through other people who are interested in the quality of the product.

bethvthomas wrote:

The exact same has happened to me! I’ve never once bought an iPhone, so I’m new to the family... but two days in to having the phone I’ve a deep scratch mark in my screen from placing it in my coat pocket that had a five pence piece in it?

The British 5p coin was made from cupro-nickel alloy (75% Cu, 25% Ni) before 2012, and "mild" (non-hardened low carbon) steel coated with pure nickel from 2012 onwards. Both of these coins are too soft to scratch an iPhone screen which has a hardness of ~6 on the Mohs scale vs the 3-4.5 range of the coins.

Despite people constantly worry about scratching their smart phone with coins and keys and posting on here about how they carefully keep their iPhone 11s far away from these items, no iPhone's screen (or virtually any other smartphone's screen) can be scratched by coins or keys. This has been extensively illustrated by JerryRigEverthing's testing videos on YouTube.

What most likely happened was that a tiny grain of sand (a common constituent of garden dirt not just your favorite beach) made its way unbeknownst into your pocket and scratched your iPhone. The most common component of sand is quartz (the second most common mineral on Earth), which can have a hardness of up to 7 on the Mohs scale and will scratch essentially every smartphone screen on the planet.

Bad luck, not a massive conspiracy.

I have the exact same problem. Finally turned Apple after years of using Android, only to be disappointed of how terrible the resistance of the screen is. After one week of use, the screen is all scratched up with tiny scratches all around the edge.

This surely is the toughest glass yet... to keep free of scratches.

I too just switched from my 6 to the 11 and totally regret it. I’ve also used a case and literally treated my 6 like crap and never cracked or scratched the screen like my new phone. And my scratches happened after one week of being back pocket or coat pocket ( without sand, keys, or diamonds in them!) I’ve convinced (or actually the scratched up screen has convinced) 2 coworkers not to get the 11. They’re going to wait to see what happens.

looks like nothing is going to happen.

You keep on telling that... What makes you think that would be possible everywhere? Many of us have bought these phones outside US/EU and there’s no way to return the item to the store once you paid and walked out (not the Apple Store, one of Apple’s local dealers)

Why are you skipping that people complains that new iPhone 11 comparing to old phones scratches much easier.

I'm living in Dubai - city grown in largest sand desert in Earth. My 5+ years iPhone 6 and 2+ years iPhone X has less scratches than 1.5 month iPhone 11 Pro. Why don't imagine there is people who suffering from defect batch of screens? You're seems to be luck one. Others here - not that lucky. Should we just shut up and accept it as is as Big Brother knows better? Don't think so and never will agree. I have AppleCare+ so it isn't big problem to replace the screen - but why should I use paid service to solve Apple's defect?

Nope, but the dumb luck that you had a particle in just the wrong place at the wrong time did, coupled by the fact that the glass is less breakage-prone but may be slightly more scratch-prone.

Your best option may be to either return your phone for a refund if possible or sell your phone and buy something else, as you're obviously not happy with it.

Yes, I'm not happy that my pretty new iPhone looks like cheap none-name hundred bucks phone. But I can't get full refund as it is 1.5 month since purchase and it has "cosmetic issues".

As I noted earlier it isn't problem to change screen as I have AppleCare+ - but I have no guarantee it wont happened again until Apple wont investigate case which we're discussing for 90 pages.

And no - I won't use screen protector. And if Apple will make notice it is mandatory - I won't by iPhone.

On what mandate you are making those statements? You don’t have even any logic. The product is not defective because it touched something - but because it doesn’t withstand normal use in which the previous models did just fine.