iPhone 11 screen scratches

There's actually a funny story with that; I had the anti-glare film put on my 11 Max Pro, and I thought they had accidentally installed the clear one.

It turns out the oleophobic coating on the 11 is a little more resistant, so the first two times they tried the film came right off when they peeled off the backing. 😳

They needed to adapt their technique to make sure they peeled the backing off more gingerly. 😁

I have a small scratch on my phone that appeared after the weekend. So disappointing.... My 7 plus did not have one scratch on the screen. I was excited reading the glass was extra strong and did not put a screen protector on.... Why am I buying a $1000 + phone and have to gear it up with all these protections... I would hope that materials are strong enough to endure everyday use.

I have the same issue! Showed up today! I have had mine a week, and I never needed a screen protector since owning a HTC Titan in 2007! I use KID GLOVES with my phone, I use it everyday, so it needs to be in perfect working condition daily.

My last phone I had for 2 years, traded it in and the rep said it looked brand new, so your telling me an LG G6 screen is more durable than a Apple iPhone 11??? COME ON!

they told me to contact my carrier which is (proximus inside the europe)

which will most likely end up turning the phone in, wait 7 - 14 days untill i get my new phone or get the screen repaired

this blows.

My phone was in my pocket (on its own) for two days and it came out covered in scratches and what looks like a permanent smear. I have kept multiple generations of iPhones in exactly the same way and not experienced anything like this. I was going to claim under my AppleCare but am not sure the exact same thing will happen if fixed.

Same here. Never had a scratch on any of my iPhones. 2 weeks with the 11 pro. Scratched! Not some little scratch either. Same pocket with only paper money. Never any metal of any kind.

another issue tech support couldn’t figure out is my screen is extra sensitive. When scrolling apps. Phone will go to link if just barely touched screen. Annoying!

I have the same thing and I either discovered it or it appeared within a few hours of unboxing the phone - and being very careful not to bring the phone in contact with any rough surfaces.

I am beginning to wonder from the number of people noticing these if there might have been an issue with the equipment used to package the iPhone? Mine is a major gouge.

Let me preface this by saying there is no bigger Apple "fanboy" than me. Starting with a Mac SE, I've been a hardcore evangelist throughout the years, and those early years were serious compared to today.

Having said that, I'm somewhat dismayed by the attitude of the replies I see on this "community" from time to time. There's a big difference between being a fanboy and a suck up. Apple isn't always blameless, and it isn't always "user error". You're not going to get anything for free, don't be so quick to call your fellow Apple consumers inept or imply that they don't know how to Google something.

Anyway - the issue at hand...

I've got a scratch (maybe..., could be a crack).

This scratch appeared today out of nowhere. I'm in my apartment, using the phone, holding it in my hand. I leave the apartment, take the elevator down, bump into a neighbor. As I'm showing them my new phone I see there's a scratch.

Now before you newbies start telling me I should have gotten a screen protector, look at these pics.

But wait...

How did that happen??? Let's get into the light...

Hmm... is this a scratch or a crack. Feels kinda like a crack, but can't really tell.

It might be flexing a little bit under slight finger pressure, but I'm not going to press it hard enough to find out. I need this thing. Let's look closer...

Kinda odd. Looks like someone took a drill to it. Everything outside the circled area that looks like a blemish is dust or reflection. Just the weird squiggly whatever is actually in the glass.

Finally... just to illustrate that I know how to take care of my expensive phone that I'm lucky to be able to afford because I'd probably be screwed without it...

Is that a well cared for antique or what? I've got an older one too... wanna see it? Okay, hope I made my point.

From my experience today, and what I'm reading, this is looking like a flaw in the glass to me. Too many people seem to be surprised (as I was) to see a sudden blemish "without incident". And as I said... literally had the phone in my hand and, from one minute to the next, it went from pristine to what you see in these pics. Even if I did somehow do this without realizing it, it would have been from something that could only be considered "normal use". And as I've shown, my normal use for the past 7 years was gentle enough to preserve the screens of 2 iPhones that didn't have the toughest glass ever. (did they? I can't remember.)

It might be a clue that the temperature just dropped to around 60 here in Brooklyn, the heat came on in my apartment last night. It was 20 degrees warmer when I got the phone 6 days ago. Maybe there's something to look into there.

Or maybe the dual ions haven't stopped exchanging? Is that covered by warranty?

Sometimes it takes Apple some time to acknowledge there's a problem. Especially when Christmas is coming up and the many millions of phones they expect to sell might trickle down to not so many millions. And everyone knows the press just loves a good Apple bashing story. They love to feel they have power over the share price.

Well... Apple is a good company and makes great products. I love the A13, I love the camera, the iPhone 11 is a great phone and pocket computer. Best iPhone I ever had. I'm just disappointed to get caught in what appears to be a glitch. And what if the "scratch" starts to spread into a real crack?

My opinion is take the high ground Apple. Nip this in the bud - get the glass makers to pay for it. Shut the press up before they get started. (Does anyone besides the press ever "have a field day"? I don't think so. Anyway...)

Pretend Steve is still around, because you know he's watching, right?

I have less than two weeks with mine and today I noticed what I thought was a smear as well until I cleaned my screen. I keep it in my pocket the same way I did with my Xs and the Xs screen is perfectly fine. So much for being the “toughest” screen ever

I have experienced the same issue. Apple launched its product in India on 27th September, we received it on 29th September. Within 9 days of usage, the screen has developed a slightly deeper groove which can be felt whenever we touch that part of the screen. My previous device was iphone 6 and even after rigorous use of more than 3 years, not a single scratch can be observed on the screen. Apple claims that, they have released one of the cheapest iPhones in a while, but paying 69000 rupees ($970) is not a cheaper price tag. Their other claim, regarding the toughest glass in an iPhone ever, well it is as tough as Tim’s resolve to deliver a better device.

Got the same issue! I got the iPhone 11 pro about two weeks ago and already have an unexplainable scratch on the screen. The phone hasn’t fallen or anything, I merely put it in the pocket of my pants. At first I thought it was some kind of stain but I can’t get it away...

I am throwing my name in the hat here too. Less than 5 days of use and two significant scratches. My iPhone X had two years of use and no damage like this. Apple, please be aware - this is the first product of yours (of many over the years) where I am disappointed with the quality and durability of the material used. Scratches that appear out of nowhere are unacceptable.

Like my MacBook Pro that had a display issue and was replaced, this issue needs to be addressed also. The sooner the better.

Answer from Apple was basically it was my own fault that it had this many scratches and I have no proof it was from the time the box was opened and because it was outside the 14 day return window they will not fix cosmetic issues now. So basically all I got was tough luck after spending two hours on a chat with them

People are reporting that their phones are scratching without keys or coins in their pockets. It’s not acceptable to get a phone in which this happens so easily. Nothing is unscratchable or unbreakable, but this is just inexcusable for ANY product but much less for a +$1K phone. Period.

[Edited by Moderator]

This is not an excuse.

What we are trying to tell you that we can't fix your issue.

Complaining here won't fix your issue to. These posts are not reports, Apple is not here.

Address it to Apple directly.