my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
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iPhone 11
Older smartphones had more scratch resistant, but more brittle glass.
Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.
This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.
Please look at my post on 14th page and tell me is it a normal for a phone in 2019 :)
"I have the scratches only in upper-left corner of the phone" from my finger ... 100%
It can't be a situation, it's a defective phone!
I received the iphone 11 in the mail, opened the box, set the iphone up and literally on the way to best buy to purchase the case I wanted, this phone had already been scratched on the front screen. The other iphones I have had ( every model since the Iphone 4) have all been fine without screen protectors.
I noticed numerous scratches on my iPhone 11 Pro within a week of getting it. No drops. The only thing I’ve done is store it in my front pocket.
Never had this problem on my XS. That screen was indestructible.
This is exactly right.
If my previous 2 iPhones could last as long as they did without scratching, and Apple is boldly advertising the "toughest glass" in any phone, then the only possibilities are:
I trust and believe in Apple - I have for many years.
If they tell me this glass is as good or better than any phone ever had, I'm going to assume with a high amount of confidence that it will easily withstand my version of day-to-day use, as my previous iPhones did so admirably.
The way my blemish appeared makes me suspect some weird problem with this glass.
The scratch/crack seemed to just appear. Even if it was caused by something I did and didn't notice, it was something I must have done at least dozens of times to my previous iPhones, and they are still spotless.
Thus, I know for a FACT via personal experience that this glass is definitely different in some way.
Maybe someone spilled their beer in the acid bath for one batch of glass? Who knows?
Regardless, community members and the OP have the right to know they're not alone, they're not crazy, and they may be entitled to redress.
I’m encountering the same thing. I’ve had just about every iPhone since the 3g and I can’t remember ever having a screen so sensitive to scratches this early on. I love the device otherwise, just unfortunate. I treated my most recent XS identically to my new 11 Pro Max and it did not have scratches like this has a few weeks in after an entire year of use.
I’m going through the same thing. I put a glass protector on it the day after I got it but it had already scratched VERY noticeable and I for sure didn’t put them in my pocket with any keys or anything. So sad.
Same here. Really disappointed. There are micro scratches around my screen and I have only used my iPhone 11 pro midnight green for a little over a week. Only in pockets or on the table, no contact with anything sharp whatsoever. I should have put a screen protector on instead of trusting Apple’s claims that this is the toughest glass. I really hope Apple will address this issue accordingly.
I too have this issue with an 11 Pro. I've never had an iPhone scratch so easily off pocket change. So disappointed, its like Apple wants us to damage or products because they generate huge revenues off the service component of their stores. I've never used a screen protector but now I guess I will. Ironically apple doesn't manufacture those..
That is always a clever move, I myself installed screen protector after this thread, so I am good, but I do believe the problem is still there, and I will keep following this whole thing, and hope apple will give us loyal customer some explanations.
My iPhone 11 Pro also has micro scratches and what look like smudges that won’t come off. Been in a case since day 1 (Sep 20) and only in my pockets with nothing else inside. After my iPhone 5s was scratched by coins in my pocket I have never put anything in the same pocket as my phone.
Same issue! So disappointed, I used iPhone for more than 8 years and it’s always great. iPhone 11 screen is like ****! I went to Apple store and they say I made the scratch! I just put my phone on the desk, nothing happened. When I took a look of my phone, there is a 5 cm scratch on the central of my screen! I will never buy Apple again! They just know it’s all your fault!
After two weeks of using my new iPhone 11 Pro Max, i have some scratches on the screen - on my old Xs or X i never used a screen protector and they never get such scratches after a year of using them!
Very annoying for such a expensive phone!
This just shows that these Youtube reviews are not testing real world use. JerryRigEverything merely unboxed the iPhone 11 Pro and did his standard scratch test, all in all took less than one hour, of which he barely touched the phone. However, users here reporting the scratches appeared only after a day or more of regular (albeit careful) usage. I myself checked several stores (two resellers and one Apple store) and all iPhones 11 Pro on display had scratches on their screens. At the booths next to them (Samsung, Huawei) none of the display items had scratches. The iPod on display also had no scratches. I was really looking forward to buy the new iPhone (I’m still on the 6s) but that day I held back with my purchase. Especially since one iPhone 11 Pro had a scratch in the notch area, where I can’t buy a screen protector for. I will wait a bit to see how things pan out, and then proceed... Here’s a picture I snapped from that particular iPhone 11 Pro at the Premium reseller:
I have the same thing. Long time iPhone user and upgrade annually. I only keep my iPhone 11 pro Max in my pocket, as I have done with every other iPhone I have owned, no keys or anything else, and I already have two deep and permanent scratches on the screen. Apple should be offering up something to resolve this, and I don’t just mean screw protectors. Not happy.
iPhone 11, so disappointing that this screen scratches so easy and I’ve been very careful with it, it’s never touched anything that should even have scratched it. iPhone went straight into Ottorbox case, the smears are horrible and it takes a lot of work to clean it. Hopefully Apple steps up and fixes this growing problem...pic coming
iPhone 11 screen scratches
