iPhone 11 screen scratches

I’ve been experiencing the EXACT same problems with my iPhone 11. I've had it for a week now and have NEVER had any scratches on any of my other iPhones since the 7. It gets the same amount of use as the previous ones. Stays in my pocket or goes on the charger. No keys are in my pocket or any thing else, just the phone. Then I wake up this morning to see this...

I just got a brand new iPhone 11 Pro on Monday. Looking at it today, 4 days later, I have a scratch on the screen. I have done nothing but put the phone in my pocket. It has a case. I have not dropped it. I have not even put it down. I cant believe it is scratching so easily. I have been an iPhone user since the first iPhone. My iPhone 6S did not scratch like this. Apple! How are you going to fix this?

I'm completely on your side. Switching to the latest iPhone (iPhone 11 pro), I was expecting an "upgrade". But after only one day use, it got scratches worse than my 3-year-old iPhone 7. This is NOT acceptable. Especially Apple marketed it as the "TOUGHEST" iPhone.

And I don't know why there's a guy here keep replying on every complaint here, and telling people this is not Apple's fault, get a screen protector or you are not smart enough.

My iPhone 6s screen did not scratch.

It also did not shatter.

No screen protector.

To achieve the same with the new "tougher" screen, some say that a screen protector is necessary.

Apple should have included a screen protector with each new iPhone, if that is a necessity to prevent scratches.

Exactly. I had my case and glass a week before the iPhone even arrived. It's just common sense. To those that are saying a phone that cost +$700 shouldn't need glass protection a $25,000 shouldn't need insurance but I'm pretty sure you get it.

I only keep my phone in a pocket by itself or on my (clean) desktop. The front of the phone is covered in scratches and the rear "frosted" glass is already wearing smooth diagonally opposed to the camera lenses.

Remember when Apple made high quality products?

Sigh.

Same here -- I've had every iPhone model, and this is the ONLY one that has gotten an obvious surface scratch in less than a month! And like many others, I have a case, and only ever put the phone in my empty pocket.

I am experiencing the same issue. The one sided full edge has been scratched and other than that there are some scratches on the screen without being touch with the sharp or any object. The normal daily day of use made it scratched. I think they are considering this as cosmetic damage, I have apple care plus plan but I don't want to replace it in 34$.

Im incredibly upset about this. I got my iPhone 11 Pro max just last night, upgrading from iPhone 7 Plus. I put the iPhone 11 in my pocket and I take it out with a scratch on the screen! Nothing was in my pocket! This is ridiculous for a product worth $1.2k!

I've also had this issue with my iPhone XS Max. I've never had any significant scratches before, I've been using iphones since iphone 4. After a year of use it has some serious scratches that I can really feel with my fingernail.

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Having the same issue. Phone has been in a sturdy case for the two weeks that I have had it and noticed a surface scratch last night. The phone has not been dropped or around anything that would touch the screen. It's not noticeable by the naked eye but I can see it on everyday function. I'm so frustrated by this! I have been an apple user since the 4 and have never had this issue. Now that I see it is common issue I'm questioning my loyalty. Of course now I'm just STUCK! Ugh!

You're singing to the wrong choir here. These people just want to "me too" and refuse to accept that the Gorilla Glass 6 is tougher, but can scratch more easily. They just don't get it and instead want to commiserate with each other. Even though it's not helping them in any way. I've tried over and over and over to explain this as simply as I could and instead got attacked for being here. I'm only responding to you as we're of the same understanding. But you're not going to change anyone's mind and they're still going to come here and add their pointless me too.

It happened to me too. Just few days after I started using my iPhone 11 (Red Product) the screen got a light scratch, like a dactilar print. What a disappointment! I have had 3 I-phones (4, 5c, 6Plus S) without screens scratches (These iPhones never had screen protectors)

I just left a AT&T store, which I visited to let them know this issue. The store manager acknowledge that all the iPhones 11 on displays got scratches very easily.

What can we do?

Has Apple recognized that this is global issue?

This community is for tech questions people are having that we can help to resolve like what to do if you forgot your password, how to take a screenshot, how to restore an iPhone, etc.

This is not for talking just good, people are having a ton of issues with iOS 13 (me included), but since we can't resolve these issues because we are users just like you are, you have to contact Apple and let them know.

Apple is not here. They won't ever read this. This makes these reports pretty useless.

Most of the people complain to apple too, also do you really think that no one working for apple does not visit the forums from time to time? Also that he will not comment what he see here with his coworkers and team lead? On top of that, do you really think that the executives that end up reading news about scratches leading to this thread, won't open and check the posts here? And finally, do you think there was going to be any news about the problem if it was not for this thread?

Also for the ad - it totally states about scratching too, because the statement is and I quote: "It’s tough out there" while they throw different objects (some got metal and sharp edges in them, look carefully with a lot of pausing to identify them) with high velocity at the phone. It goes without saying that a high velocity object with sharp edges and/or metal parts thrown at glass can scratch it easily. Actually if the ad was real, whats happening is more likely to scratch the glass than shatter it. Dunno why you think it's just about shattering with what is shown. It's not something unreal to think that people will expect the phone screen to hold up against scratches not only as their old iphone, but better.

Also even if 1/3rd of the people here are not completely honest how they treat their phone, the other 2/3rds that got their screen scratched for few days with only face up on the table and in their pocket alone? I use naked expensive smartphones from 15 years (nokia symbian says hi) and never broke or scratch any with latest being a note 9. Face up on the table and in my pockets alone. Don't like screen protectors, their feel, their reflections, their edges, etc. (oh, I have experience on my gf phone with a 40$ one from premium screen protectors maker, so spare me how good they are) and I don't need them as I never drop my phones. What I do is putting my phone in my pocket and as I can see it, this one cant do this simple and careful way to carry your phone with you. :)

I don't see preinstalled screen protector and a case in the box, I expect the phone to be engineered to withstand a normal not abusive use. Chasing shatter resistance is all cool, but not while sacrificing that much the scratch resistance and for people like you that use case/protector - it doesn't matter if it's iphone 11 or iphone 6s, both will survive 95% of the drops and even 100% with high quality cases/screen protector, but all 100% of us using our phones as they are sold to us will get a /badly/ scratched screen in days, including those of us t hat really take care for their electronics to absurd levels like never leaving the phone face down on a surface. Also how those screens will look after a year? :)