iPhone 11 screen scratches

Literally the same! I had an iPhone 6S and an iPhone 8 neither with a screen protector and I never had a scratch in either of them. All I did was put my phone in my pocket with nothing else in it, no keys or anything and it’s now scratched.

I have had my iPhone 11 Pro Max for less than 12 hours and have noticed scratches on the screen consistent with all these previous claims. My previous, iPhone 7 has less scratches on it and I used it without a screen protector for quite some time. This is very concerning considering this phone cost almost twice the amount of my 7. Very disappointed by the quality of the screen glass. Shame on you Apple, you knew this was a problem and still sent the product out to customers hoping we wouldn't complain. I hope this gets some sort of resolution as this is a totally unacceptable practice from such a highly regarded company. this phone is literally advertised as being "tough", this is far from that.

Mine hasn’t even been in my pocket or a purse and it has scratches! I haven’t dropped it and just normal use with a ring case. I had my 7+ for 3 years and I didn’t have a single scratch as deep as the 2 on this one are in the matter of a few days! This is ridiculous for the price we paid.

I have the same broblem. It is almost two weeks after I bought my phone but there are many minor scratches! I used my phone very carefully, put it alone in the pocket of backpack, but now I find it as if scratched with a knife. I am very angry about last iPhone’s screen, the worst of rom all IPhones. On the photo it is not a dust, there are scratches

Bought a brand new iPhone 11 from the Apple Store today. Was about to put on a screen protector and already noticed a small but concerning micro scratch towards the right. I am very careful with my devices so this is quite crazy. I’m planning on going back tomorrow for another screen protector (the ones I bought didn’t work out well) and am deciding if I should mention it to them.

After two days of use my screen also began to scratch and get permanent smudges. Only in pocket, no contact with hard surfaces. This seems to be a defect as I have never experienced this with previous phones.

Absolutely shattered with a minor fall. Inconsistent with their claims. As a loyal Apple customer, this is the first time I am truly disappointed with one of their products. I have emailed Apple Feedback but received no response. As a student who worked and saved extra hard to earn the money to buy this, I feel outraged.

If the iPhone 11 Pro Max is so delicate that a screen protector and case is not enough to safely put it in my jacket pocket or jeans by itself (nothing else like keys, etc on the same pocket) without risk to the front cutout where the camera and sensors are located, it becomes too delicate for my day to day use and I might as well stay with XS Max that hasn’t had any issues in slightly over a year of use with a screen protector and case...

I just have a tough time forking out over a $1k for a phone with the “toughest glass on any smartphone” if the area where the screen protector cutout is going to get damaged without abuse from just putting it in my pocket. It’s a very personal issue and I am not dissing the product in any way, it just doesn’t work for me at that price with that kind of advertised features and such delicate glass.

I do plan on installing a screen protector and a case as soon as the phone comes out of the box but I am concerned about the area on the front where the camera and sensors are because the screen protectors have a cutout there and the full coverage ones (or at least every single one I have tried) tend to lift and bubble at the edges.

A scratch where the front camera is could blur the captured photos and potentially interfere with Face ID, etc

I just bought an iPhone 11 less than a week ago and have this problem too. The screen smudges very easily. I constantly have to wipe it off. I am afraid of putting the phone in a pants pocket in fear of getting a scratch on my screen. Not happy.

I was going to buy an iPhone 11, but then the news came out. Looks like a massive manufacturing defect. Hope it’s not a fault in the design.

I closely follow the situation, don’t really want to buy a screen protector to “solve” the issue.

Yup, totally agree. Not happy with Apple on this one. Considering what I'm paying for the phone. I'm a few weeks in and have scratches never experienced on all previous iphones purchased. I would say I've been taking care of it too. I don't just throw it in with a pocket with keys / coins. This is poor from Apple. Such a shame as the screen (when clear) looks great. Frustrating...and a little infuriating!

I can confirm that I have also experienced the same issue. Had an iPhone X for 2 years without a screen protector and the screen has the odd light surface scratch. Had the 11 Pro Max for 2 days and its already worse for wear, I wonder if Apple will do anything about this or if I will need to claim on AppleCare+, either way it’s not acceptable for a phone costing over a £/$1000.

Same exact issue here and I got my iPhone 48 hours ago. AND I put a screen protector on it!! I'm going to the Apple Store today, with the screen protector to show how the phone has scratches but not the protector. Now tell me how THAT happens?!?!

I have had 7 different iPhones and I take very good care of them. I have never used a screen protector and I have never had a scratch on my phone. I bought the iPhone Pro Max two weeks ago and I already have 3 very visible scratches. I have taken very good care of this phone and I always make sure it doesn't come in contact with anything that could remotely scratch it. I am very upset and I feel Apple should do something about this. When you pay over $1200 for a product, you expect a quality product. I am very disappointed.