iPhone 11 screen scratches

I do agree that some of the posted photo's are likely NOT the new phones and in some cases fake iPhone's. That's certainly not the majority, but certainly in some of the posts, I think they may be fake.

You should check for whatever is sharp that could have done that coupled with whatever motion produced that curve.

My guess would be grit trapped in a pocket surround that caused the scratch as the phone was removed at an angle.

All of these scratches are long, which indicates prolonged contact with something sharp and/or abrasive, probably the border on a pocket that has trapped something abrasive within it.

Though I use a screen protector, I have always pulled open my pocket so that inserting or removing my phone doesn't require contact with the pocket surround.

Yep!! I’m anal about my phones and screen. I’m extremely careful; and THAT is very subjective, and so, your luck will vary and ultimately, run out. I’ve had it happen (last was my 7 and it was 100% my fault at the end of the day).

My care has served me well. My X/XS/11 all scratch free (NO protector and in jeans ev-er-y day). I didn’t get lucky with some “batch” .. this is after all, just glass. And you know, glass is glass 😆

Got two new iPhone 11 Pro's... both scratched in 1 day with normal use. Just in and out of a jeans pocket. I think Apple must have a manufacturing process defect. Like they have a batch of screens which don't have the proper coating applied or something. My 6s Plus I used for several years without any major scratches... iPhone 11 Pro took only 1 day.

Something is seriously wrong... for a $1,400 phone.

Apple, I absolutely expect a free of charge screen replacement in my future when you figure out what went terribly wrong.

I get that, but if a forum thread gets enough traction Apple and or online media will read it.

Which is why I said what I said.

This particular thread has already been linked to several news articles.

Its getting harder for Apple to ignore.

I will indeed work with Apple directly on my own complaints.

I've been calling Apple support about my experience (which is the same of all the others) and they told me with an unbelievable indifference that I can get a screen replacement in any authorized apple center!!!

So I don't think they will ever do anything about this problem, unless they don't want to change millions of display around the planet!!!

Mine has scratches all along the edges of the glass. It never gets put down glass first and only put in my back pocket. I never sit with it in the pocket. This is not acceptable for the price we pay for these

I just got the iPhone 11 Pro Max the other day. I read these threads before the purchase and asked about it at the store that I bought it from. I asked that if it happened to mine if I could return it within the 14 day period and they said I could.

So, I am walking around with it in my pocket to try and recreate this issue. I put it in different pockets and walk around bending, sitting, standing, walkin, and moving around to try to make this happen.

This is day 3, and today I did a 4 mile walk over at the park with it in the front pocket of my jeans. I pulled it out several time to take pictures and could feel it rubbing back and forth in my pocket the whole time I was walking. I was not gentle as I was taking it out and putting it back in my pocket because I want to try and reproduce this, so I just did it the same way as I would normally do it with any other phone.

As of right now the screen is still perfect and like I just pulled the plastic off when I got it. I will keep this thread posted as time goes on, but so far not even the faintest micro scratch to be found.

I never put my phone face down on anything because even a grain of salt could scratch any screen, and I always feel the inside of my pocket for any thing abrasive before i put my phone in that pocket as well.

I wonder if it's just a bad batch or something?

Are there any people who do not use a case or screen protector that are "NOT" having this issue?

bcalvanese wrote:

Are there any people who do not use a case or screen protector that are "NOT" having this issue?

I bought my iPhone 11 Pro on the first day of release. It is protected on the back and sides by a Otterbox Symmetry Clear case, but does not have a screen protector (the slightly raised edge of the case keeps the front screen from laying directly on a surface when I put it facedown). I carry it by itself in my front pant pocket where the front screen is continuously rubbing against the fabric. I do not treat it any differently than my previous iPhone 10 and XS phones, which were protected by the same type of case and were traded in after 1 year each with no visible wear-and-tear.

After 53 days, there are no scratches, even micro-scratches on my iPhone 11 Pro.

Given the millions of 11s that have been sold and the lack of outcry on social media about a scratching problem, yours and my experiences are clearly typical.

PhedgePluhent wrote:

This particular thread has already been linked to several news articles.

Its getting harder for Apple to ignore.

To my knowledge, there hasn't been a single article on this subject since the second week of October, 4 weeks ago. In early October, there was a brief flurry of articles that linked to this thread, which I suspect is how most of the unlucky few who have accidentally scratched their iPhone 11s have found their way here.

I too have the same problem. The screen got a half inch scratch out of nowhere. I had an iphone 6s for 3 years which never had a scratch even after multipe drops. This iPhone 11 Pro I bough 20 days back and I can see some scratch in a worlds Toughest mobile phone glass. Will apple consider this and reply to us ?

My iPhone 11's been in the case + front tempered glass since day 1, and now suddenly I got little permanent marks/scratches on the rear glass I would like to believe due to the normal "dust" that exists everywhere (I babied the phone and clean it frequently)..so disappointing apple, less than a month old phone having this issues...

Thank you for pointing out the duration and scope of the problem. Yes, the public is still being drawn to this thread from those articles. Yes there are several dated after 10/4, but that isn't really the point here.

The glass on the iPhone 11 Pro scratches substantially easier than older iPhones. "accidentally" no! I simply treated my new phone, just like my old phone, which created damage to the screen.

When you advertise durability and it is worse compered to older phones, there is a problem. My wife also got an iPhone 11 pro same day as me, scratched too.

Stop calling it accidental.

So, I guess Apple should have warned me, "oh yea your new phone is way more delicate than your 6s... so be careful!"

What a joke!

Has anyone seen this?...

https://www.youtube.com/watch?v=7jD5Gkh4K34

I don't see how it is even possible for these phones to get scratched just from putting them in a pocket. Seems impossible to me.

Unless there is a bad batch of phones out there somewhere, and/or some people on this thread are not being truthful.

This is day 4 with my 11 Pro Max and still not a scratch to be found.

~just saying~