my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
[Re-Titled by Moderator]
iPhone 11
Older smartphones had more scratch resistant, but more brittle glass.
Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.
This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.
I have the same issues as well. From out of nowhere the screen has scratches and I just got my iphone and I am very keen on where do I place my phone and don't put other stuff in my pocket with my iphone. Is there answer or solution from Apple? Never experienced this with my other Iphone's. Seems like this is 'softer' type of glass, strange..
Found same rounded scratch on 5 day of usage, no drops, no contacts. Even more - the day before I don't even use phone at all. Called to apple support, walk to local repair/support shop - got rejected as "No warranty case"
I'm also having this problem on my new iPhone 11 Pro. I've had it for roughly 2 weeks. It only ever goes in my pocket or on a wireless charger. I already have scratches on the display that didn't show up on my last iPhone X until after 2 years of use.
It's the conversation which is pointless. I offer advice which makes sense given the situation. Either take the advice or don't. Your choice. But continuing to complain to other users is simply a waste of time. You will get NO resolution from whining about something no one here can solve for you.
Well, can't I do both?
These posts are most certainly "reports".
They're reports to the community, an exchange of experiences that can validate or repudiate one's own experience.
In fact this route is more direct than talking to some "genius" at the Apple store.
T. Cook will hear about the news stories way before he hears about some guy who came in with a scratched screen.
[Edited by Moderator]
Doughboy1917 wrote:
Never had this problem on my XS. That screen was indestructible.
That's not what users said when it was released, when its screen was being complained about:
iPhone XS screen prone to scratching ? - Apple Community
The same happened with my iPhone 11. I was holding it as a baby all the time and after a week of usage I’ve discovered a deep (felt when touching it) scratch. Never had anything like this on my iPhone 7, which I used for 2 years.
Same here.... no incident what so ever... still a snatch out of nowhere..... crazy for such in expensive mobile phone and very unexpected because of good quality experiences with earlier iPhones and the Apple Watch..... the most annoying however is the attitude of Apple call centre employees who simply don’t take your story seriously.... “you’ll have probably snatched it with your keys...” No sir! I would not even have the guts to call you if that was the case..... ****!
Hah - that excuse is played out. I’ve seen that posted all over reddit. I’d like to see that information verified by Apple themselves instead of regurgitated online in every forum that exists by the armchair experts.
It really doesn’t matter what anyone says, these phones shouldn’t scratch from light usage on a daily basis. Obviously I’m not a dummy, and I know that screens and phones are not scratch and crack proof. However, there is no excuse for scratches to happen so easily.
Reading through several replies from rbrylawski and sergekills show a suspicious amount of justification coming from both of them regarding this issue. They’re obviously all-in on the Apple bandwagon. I am generally a very big fan of Apple and their products, but I also call them out when it’s due.
I am also a huge fun of apple, I own 2 ipad plus pencil, macbook, imac, iphone, apple tv, airpods, I would buy the apple watch if the battery is as good as my fitbit.
But this time, I think apple own us some explanation, they should at least investigate about this issue.
I guess issue with rbrylawski and sergekills was that, the scratches didn't happen to them, they probably assume that the scratches caused by some mishandling for the phone, however, they did appear from nowhere, I guess it was somehow hard to believe at first if they didn't experience that
I was just giving an examples that the issue was kinda highlighted in the mainstream news, I believe one of other media which covered this issue was 7news, according to the wiki, it's 'as of 2016, the highest-rating in Australia', if this thread is getting this level of highlight, apple might be willing or forced to investigate
I have a couple in the middle of the screen and near the front camera as well. Just didn’t manage to capture it on camera. And yes some are around the keyboard. But I don’t have long nails or anything like that.
It's insane. I keep my shiny new iPhone 11 either in my trousers or in a sleeve and yet there are dozens of tiny scratches all over the display. Very, very disappointed. I had the SE before and absolutely no problems with the screen. I feel very mislead by Apple's advertisement of the iPhones durability. I mean really, what is going on here.
True. But I have 4 Iphones in the family and they hold up better. I also mentioned there my Daughter has a Iphone 7 with no scratches (nothing significant like my 6 days old Iphone 11 Pro Max) and no protector.
iPhone 11 screen scratches
