iPhone 11 screen scratches

I'm just not sure how it's possible with a case on your iPhone, the back glass got scratched? But if it did and you want to replace the phone, return it. Before you do however, take a microfiber cloth, dampen it and rub the scratch area and see if it goes away.

We bought 3 for business 2 pros and 1 max. Had them about a week and all 3 are scratched from going in and out of pockets. Not impressed with this as it’s never been an issue before. Do apple monitor this forum?

Never had issues with my screen with any of my previous iPhones. Now I already had a scratch on my screen before I even had a chance to put a screen protector on it.

And after I had the screen protector attached New scratches appeared underneath the screen protector!! It’s so weird!! What to do??

rbrylawski wrote:

I do agree that some of the posted photo's are likely NOT the new phones and in some cases fake iPhone's. That's certainly not the majority, but certainly in some of the posts, I think they may be fake.

rbrylawski wrote:

1. I have helped by explaining facts.

Glass scratches period

2. Screen protectors stop iPhone screens from being scratched

3. If someone chooses to carry a naked screen, they may get scratches and clearly some have

4. Apple isn't here reading these posts for any reason other than violating the terms of use

5. Complaining here isn't helping anyone and isn't getting Apple's attention on this user to user ONLY forum

6. People should take their iPhone directly to Apple and see if Apple will do anything to help them

7. If Apple won't, which they have for the most part not done (only a few people have posted Apple gave them a one time courtesy replacement), they can then put a screen protector on their phone to avoid further scratches

8. Of, if someone really can't stand the scratches and they have AppleCare+ they can use one of their warranty claims and have the screen replaced for $29 or significantly more if they don't have AppleCare+.

9. If within 14 days of purchase, they can also return the phone for full refund and get something else they may like better

This is reality and the ONLY help ANYONE can really offer in this thread. Otherwise, it's just a "me too" thread which isn't helping any of you.

rbrylawski wrote:

I don't understand your question? Why would I need to visit outside my screen protector, whatever that actually means.? If you are asking if I have used iPhone without a screen protector, the answer is NO. I pay cash for my phones. When I pay $1249 for a product, I take every reasonable precaution to ensure my very expensive product is well protected. That's my choice and it has supported me well over the years. When I go to sell a previous iPhone, I get the most money back for them as my phones are beyond pristine.

If you think this is the very first iPhone which people claimed could be scratched, you'd be completely wrong. Every year, when the new phones are released, there is a thread about screen scratches. The fact you may not have ever gotten a scratch on a phone without a screen protector just makes you lucky. Guess you weren't so lucky this time around.

You had the same opportunity to protect your very expensive phone. You still do. You can continue to moan and whine about this, but it's up to you to do something about it. Not anyone on this forum.

Your posts are extremely unhelpful. You've discredited people by implying that they're posting pics of fake iPhones, by stating that they're lying about improper usage and repeatedly discouraging them from posting in this thread as if your opinion is the only one that matters. These are extremely base things to do...

Sorry you don't think what I provided is helpful. I don't know what help you think you can get from just users here? No one here can do anything if your screen is scratched. I provided the options available to you. That's really all anyone can do.

The problem is not common and always depends on how you treat the phone. Some people have been with the mobile for almost a week and have not even inserted the SIM card, despite having been dreaming about the iPhone 11, but there are many users around the globe who have been squeezing the phone to the fullest since leaving the sale. These have been launched to the networks highlighting the good of the mobile but also the bad and one of the worst aspects of the mobile is how easy it is to scratch it.

I see many tiny scratches on the iPhone 11 Pro within a week of use even though I'm very very very careful with it and never have anything(!) else whatsoever in my pocket. The tiny scratches all over the screen can be seen with a dark background and a certain angle. Some can be felt lightly when going over them with a fingernail.

I have used my iPhone 7 the exact same way (no screen protector) and even after all those years no scratches like the ones I have now in week!!!

I went to the official Apple Store in The Hague, The Netherlands. I was told that this is categorized as "cosmetic" and therefore doesnt fall under any warranty whatsover. I was advised to call Apple Support. Same answer.

I'm so dissappointed by Apple. When is Apple going to take Scratch Gate serious and provide a solution?

Looks like minors are affected by that issue. If so Apple won’t accept that issue at all. I hope later after screen replacing that issue won’t arise at all. But my loyalty to Apple had big impact after that to be honest. Very disappointed.

Day 5 now and still not even a hint of a scratch. I have been putting it in my pocket and pulling it out of my pocket like crazy. I have even been wiping the screen back and forth across my shirt and pant leg to wipe off the finger prints, and still no scratches.

So far this makes absolutely no sense to me at all.

I did get an official Apple leather case for it today in case I drop it, but no screen protector (i hate those things).

Very puzzling...???

Me too. Went to apple store and two associates said they didn’t know what I was talking about and then I got the manager and showed him the Forbes article about everyone complaining and he said he was familiar with it “ but that iPhone get guarantee scratches won’t happen and we can not replace your phone “

I have only had my new iPhone 11 for 2 weeks and already have a deep scratch on the screen(looks like it got scratched with a razor blade). I am super careful with my phone and have never had this issue with any of my previous iPhones

I got the same problem with my iPhone 11. I noticed scratches on the first day. I had iPhones since the iPhone 4 generation and never had any similar issues. However, the iPhone 11 seems to be very easily scratched in my empty pocked.

I am very disappointed.

I dropped mine as it slipped out of my hand as I picked it up, a fall of about 4 inches, and it shattered. Below the a link to Apple's Official Commercial on their Official YouTube channel. I find it misleading as it shows the phone surviving much higher falls. It also show the phone being dropped into a bag with lots of other items giving the impression it's ok to do the same. Not Good....

Well, I purchased 11 pro max 256 green yesterday. It's manufactured between 14-20 October by serial number, so it's recent. When I removed the protective cover in my home and inspecting the screen with the flash light of my note 9 - 3 tiny scratches close to the power button... great start. :)

Will not return it just for that as they are from the tiniest type, i.e. can't see them without direct bright artificial light next to them, but it leaves bad taste given the phone price tag. If new one develops in the 14 days return window, I will return it for a new one and use a protector on it or take another phone altogether (I can use both android and ios, no problem for me regarding that one - I pick my phones more based on the device itself).

Will keep you updated. Everything else with the phone is great - no sharp edges, no speakers distortions, no screen brightness unevenness and so on. I hope that the screen holds (given that it comes with tiny scratches, I am kinda worried). I am extra careful with my phones - face up, alone in the pocket, I don't even leave them on hard surface - only soft one, I don't have anything on the exit of my left pocket on any of my jeans, I wear normal jeans with normal pockets, I clean my phone pocket after washing from anything in there (yep, including lint)... so, we will see.

Any piece of glass will shatter if it falls just right (or wrong.)

Sorry to hear that happened, but that’s why purchasing AppleCare+ has two accidental damage incidents as part of its coverage.

People get into car accidents pulling out of the dealership, too. ☹️