iPhone 11 screen scratches

I've been an iPhone user from the first gen and have never had the misfortune of a scratched screen or a shattered one.

During the latest release, I went from an XS Max to an 11 (yes, a "downgrade") and I am absolutely baffled and disappointed by the scratches that I am finding on my screen. I have NEVER had an issue like this before and I am absolutely perturbed to learn this is a widespread problem. This is NOT the "toughest glass in an iPhone" - It's infuriating!

I thought my £1000+ iphone wouldn't need a screen protector and wouldn't scratch in my cloth pocket.I was wrong.Now my phone has 50 tiny little scratches which are very viable and ive been told the only thing i can do is get it replaced,with another fragile screen that will do the same thing.🤬🤬🤬😡😡🤬😭

Same here. I have put the Apple Transparent Back Cover that provides a raised edge that prevents the screen from touching surfaces. Even then I am seeing the scratches when seeing the screen turned off. Although the scratches do not affect display when it is turned on. I am still not sure whether to put a screen protector or demand a replacement from Apple.

Your having a laugh. So you think that people who have bought an iPhone are just investing their time complaining for fun. I seriously have better things to be at. I’ve had a 5s for five years and now upgraded to an 11. The new phone is in the same environment and gets the same use. After less than 3 months I have a 15 mm deep scratch on the screen. My old phone has none. How do you explain this? Do you work for Apple because nobody could stand over an inferior product that has been miss sold as the toughest smartphone screen. I am so annoyed with this and will be bringing a case to trading standards if it’s not resolved for free. I suggest everyone does this who has the same issue (false advertisement about the screen) these statutory bodies are required by law to pursue this issue and it’s the same in all jurisdictions. People are not reporting this for a laugh. So take a run and jump! To android???

Same problem with my Iphone11 too. The staff claimed that it used the same glass as Iphone7, however, it just take a month to develop the scratches as mine 2 years iphone7. Really disappointed for such product quality

Thats really complicated. Here’s my take.

Apples ad show the phone being dropped and carried in bags with other items in its naked form. This being the case it’s reasonable for consumers to assume they can do the same...but they can’t as the phone gets damaged. That’s on Apple and therefore they should take responsibility. Likewise with any design issues preventing consumers using as they have shown in their ads.

It’s a great phone but very unfortunately they’ve made a mistake in their promotional campaign.

iPhone 11 Pro purchased on day one. Noticed two TERRIBLE scratches on phone, never had anything like this happen ever! This is a huge issue! My phone is either on desk or in pocket , no way to ever be scratched. This is so disappointing.

I have the same problem, the quality on this display is not that good, and actually i went to the apple Store for replacing the LED Display using my apple care and they told me they will not, only if it is broken, scratches are not covered. For me the scratch is very annoying as i cannot fully enjoy the experience of watching my photos and videos.

I have an I phone 11 Pro and have two scratches after a week. I can feel the scratches and see them. This is my fourth I phone and first to have this problem...I cannot understand this since they told me highest standard military grade screen...I am so dis-satisfied and want my screen fixed.

same here. No drops or incidents at all, suddenly lots of micro scratches appeared on the middle of my screen, nothing in the back. I am extremely careful with my iPhone. I have an exclusive pocket for it. No keys or coins touch it. This is ridiculous.

That is not relevant. The salient point is that Apple advertised their phone, in my opinion, incorrectly. They show it being dropped, put into a bag with out items and use the words toughest ever. If you shouldn't do this because the phone will be damaged they shouldn't have advertised it in this way, again, in my opinion.

You are allowed to express your opinions and experiences on this site. This does not contravene the Apples terms and conditions of use provided you clearly state that it is your opinion rather than a hard and fast fact. When relating your experiences, clearly state that, rather than express it as a matter of fact.

If there are facts that can't be denied, such as Apples ad shows the phone being dropped then you don't need to add "in my opinion" or "my experience: Hope that helps you!

Same for me :( only after one week I received my new iPhone 11 Pro max. Very disappointed. This was never an issue with iPhone 6, 7 plus had them for 5 years. Local authorised service said apple do nothing yet on this issue. But a lot of users are complaining. Very, very disappointed.

I just checked mine and saw that there are minor scratches on the back side. Before I had an iPhone 7 over 3 Years and not a single Scratch on the Display. by the way, I never use screen protectors or cases. And I use iPhones since 3G.

+1 to this thread. I had the iPhone XS for over a year and had barely any scratches. After two weeks of having the iPhone 11 Pro, I have several scratches on the sides of the screen even though I did not scratch it against metal or anything else hard...