iPhone 11 screen scratches

Your having a laugh. So you think that people who have bought an iPhone are just investing their time complaining for fun. I seriously have better things to be at. I’ve had a 5s for five years and now upgraded to an 11. The new phone is in the same environment and gets the same use. After less than 3 months I have a 15 mm deep scratch on the screen. My old phone has none. How do you explain this? Do you work for Apple because nobody could stand over an inferior product that has been miss sold as the toughest smartphone screen. I am so annoyed with this and will be bringing a case to trading standards if it’s not resolved for free. I suggest everyone does this who has the same issue (false advertisement about the screen) these statutory bodies are required by law to pursue this issue and it’s the same in all jurisdictions. People are not reporting this for a laugh. So take a run and jump! To android???

I'm the same. I've had a long succession of iPhones and never had any issues before. I've never contemplated complaining about any of their devices before, but the number of small scratches (and some slightly longer ones) developing on my screen is alarming after such a short period.

I accept that there will be some general wear & tear scuffs etc, but this is worse than that. Not impressed.

Same problem with my Iphone11 too. The staff claimed that it used the same glass as Iphone7, however, it just take a month to develop the scratches as mine 2 years iphone7. Really disappointed for such product quality

I read through this thread before I purchased my iPhone 11 Pro Max. I told the person at the xfinity store about it and asked if I could return the phone in the event that I experience this issue. They told me I could return the phone within 14 days, so I took that opportunity to try and scratch my phone under normal conditions and even some non normal conditions. I tried to scratch my phone with my pockets, my finger nails, my keys, salt that I poured on the table and rubbed the phone around on it, and I could not get it to scratch. I did this to try and help people in this thread and think there could be some defective screens out there.

I risked my phone and having to go through the whole return process to be helpful, and posted my progress as I went along. You should apologize and be thanking me right now.

I even recommended that people who are getting scratches to try to scratch there phone with something that is a 5 or lower on the hardness scale to prove that there screen was defective. There phone is already scratched anyway and it would prove the defect to Apple. But people posted that they would not do that.

I did it and my phone was not even scratched in the first place, and I did it to help. And no I don’t work for Apple and I’m not having a laugh.

In your case, if you think your screen was scratched my something softer than a 6, and it’s already scratched, why don’t you try putting another small scratch on it with something that is a 5 or lower on the hardness scale. It’s already scratched and you already are going to return it anyway. This would prove if it is defective or not.

wouldn’t it?

and if it does not scratch then guess what?

you scratched your phone and that’s you fault.

Thats really complicated. Here’s my take.

Apples ad show the phone being dropped and carried in bags with other items in its naked form. This being the case it’s reasonable for consumers to assume they can do the same...but they can’t as the phone gets damaged. That’s on Apple and therefore they should take responsibility. Likewise with any design issues preventing consumers using as they have shown in their ads.

It’s a great phone but very unfortunately they’ve made a mistake in their promotional campaign.

Well, having the same problem. After two days of use I saw a small scratch on upper right side of the screen. After a couple of more days a 1 cm scratch in the middle of the screen and just a couple of days later one more. Did not drop it and took really great care of the phone but still the scratches came. All the time I was carrying in my pocket and the only thing I also had there was my car key which is made of plastic. I have an iPhone 11 Pro Max an don't know if it's happening on the other models.

Been using iPhone since version 3 and never ever experienced a problem like this before.

My assumption is that there has been a bad batch of glass so not everyone is experiencing this.

Anyway it's very annoying and shouldn't be an issue on a phone like this.

Update summary: my screen has been replaced free of charge, I've installed a screen protector immediately, put it in a case, and while I'm very happy with this outcome, I haven't been able to find out any additional details as to what led to this (see details below).

I'm certainly not going to risk scratching the new screen to see if this one's better (I might not get this lucky next time, seeing how these issues are usually handled in my home country, again, see below), but I feel validated in my observation that something was just not right with the screen, having been told multiple times that such cosmetic damages are not covered by warranty, yet still receiving a free screen replacement without explanation.

Longer version below in separate reply (was too long to post in one).

I had a similar experience to everyone else in this thread. My Iphone 11 Pro had scratches appearing within 1-2 days of purchase. I was taking good care of the device, and I believe the scratches appeared from normal use taking in and out of my pocket. The scratches got significantly worse both in quantity and severity as I continued using it the following days.

I ended up returning to the Apple Store a week later to return the phone and get a full refund. Instead, Apple offered to replace the phone with a new one and apply a screen protector free of charge. I do believe what Apple did for me was the right thing to do. I hope others who have tried to remedy their situation similar to mine can end up with a similar outcome.

I've had great experiences with iPhones. I ALWAYS have an Otterbox on my iPhones. My iPhone 6 got a very small crack in the corner, which did not spread, after falling off my car and being run over by a semi-truck and 3 cars. This is my 5th iphone; the iPhone 11. I kept it in the box the first 2 days of use while waiting for my Otterbox to arrive. The next 4 days, I wore a jacket with a special pocket and kept the original screen cover on. The phone shared a pocket with only my drivers license. On the 7th day (Otterbox will arrive tomorrow), I removed the screen cover to reveal a scratch. I could feel the scratch with my fingernail. It was deep, almost like a crack and it was about an inch and a half long. I never even walked while holding this phone. If I needed to hold the phone, I sat down and had my hands on the table or in my lap to use it. If I left the phone alone, it was on a table or counter. I once placed only a small paperback book on top of it.

I ran straight back to the apple store as soon as I saw it. I don't know whether the scratch was already there when I got the phone, or, if it wasn't, how it could have been caused with the screen protector on.

I arrived with it the phone backed up and in the box, and told them I wanted to return it and get an iphone X instead because it was not the quality I expected. They asked why and, reluctantly, I showed them the scratch and explained. Thankfully, they replaced my phone even though I didn't have apple care.

I'm still wary of how the phone will do even with the Otterbox on and wasn't sure I could trust replacing it for an iPhone 11, though I did decide to take the 11 instead of the X. We'll see how it goes with the Otterbox. Sorry that I don't have a pic. I got to the Apple Store ASAP.

iPhone 11 Pro purchased on day one. Noticed two TERRIBLE scratches on phone, never had anything like this happen ever! This is a huge issue! My phone is either on desk or in pocket , no way to ever be scratched. This is so disappointing.

Went to Apple Service centre and a few Apple Authorised resellers. Everyone is claiming that you should have gone with a screen protector from the very first day itself. Even on a call with Apple support the support person told me that I should have gone with a tempered glass. And each of these people is saying “Tough does not mean scratch-resistance”. They are even saying that Apple sells tempered glass on its official website for a reason.

Same happened to me. I have an Iphone 11 Pro and Iphone 11 (work) and both show scratches two days later! I think this is absolutely unacceptable and not in line with Apple quality standards. Apple should replace these screens for all affected customers proactively!!

I have an I phone 11 Pro and have two scratches after a week. I can feel the scratches and see them. This is my fourth I phone and first to have this problem...I cannot understand this since they told me highest standard military grade screen...I am so dis-satisfied and want my screen fixed.

same here. No drops or incidents at all, suddenly lots of micro scratches appeared on the middle of my screen, nothing in the back. I am extremely careful with my iPhone. I have an exclusive pocket for it. No keys or coins touch it. This is ridiculous.

i purchased my new iPhone 11 and literally less than a week later had 2 light scratches. I always hold my phone or put it in an empty coat pocket. Super disappointing that they had 2 scratches in less than a week. My last phone- iPhone 7 never had scratches and I put that in my purse and dropped it. I had the phone for almost 3 years. I’m surprised Apple hasn’t done anything to rectify this.