my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
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iPhone 11
Older smartphones had more scratch resistant, but more brittle glass.
Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.
This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.
Still zero scratches since 9/20. As with the X and XS, Apple you rocked it!! OTOH, so did hundreds of other manufacturers using “glass”. Love my 11 😍
If you have scratches, return it, use Apple care, sell it, buy another. That’s what I’d do. I won’t preach using a screen protector since I never ever have and since my 7, not even one scratch (that got a micro oleo coating scratch, TOTALLY my fault, not Apple’s).
I have also had my iPhone 11 Pro for less than a month and have two scratches on the screen from placing it in my purse and my pocket. (Normal places to put a phone!)
This is the first iPhone that this has happened with and it’s absolutely unacceptable. My iPhone X didn’t have this screen issue, so I’m confused how this new series has been reporting screen issues so soon and Apple has been silent...
Apple should recall the phone and fix the screens for free since it’s a fault in their product.
If they expect customers to pay for AppleCare to fix the scratches out of pocket on top of a $1100 phone that they didn’t properly create, I will
no longer be supporting the iPhone anymore.
That is greedy and undeserving of our customer loyalty.
APPLE - STEP UP AND DO RIGHT BY YOUR LOYAL CUSTOMERS! This is my 7th phone with you and this has NEVER been a problem.
I had this phone for 10 days, on day #8 it was already scratched! A DEEP half-screen length scratch from nothing that I know of! I had every iPhone model since 3s and never had a SINGLE scratch!!! ***?!!!!!
I have owned my iPhone 11 for less than 24 hrs and had been babying it, even transporting it to and from work in its shipping box, but carrying it in my jeans pocket while at work. Putting a screen protector on the device today I noticed two scratches near the top left and one lighter scratch in the middle. The middle scratch is not visible when the screen protector is on, but the two at the edge are deeper and extend beyond the protector and are annoying to see even though they don't interfere with operation of the phone. I haven't had an electronic device with a screen this susceptible to scratches in a very long time.
At a guess I would say it because Apple say you don't have too. There are no screen protectors in their TV advertisements which show the phone being dropped and also dropped in bag with other items. If you shouldn't do these things as the phone will be damaged, Apple should not advertise the phone in this way.
I am having the same problem with my iPhone 11. Only about 4 days after getting it and keeping it only in a jeans pocket with nothing else and the front screen looks like it has a permanent smear in the upper right and fine lines all over. If I pass my finger on them I can't feel a scratch but you can clearly see them. Both my wife and I had the iPhone 6S since launch before this and they were both practically brand new when we traded them in for the 11. I've owned the original iPhone, the 4S and the 6S and this one by far has scratched the easiest.
After seeing the scratches appear on my phone first we took extra care with hers and have now placed it in a full body case but that really takes away from the beauty of the device. I got really upset after seeing those scratches so soon after dropping so much money on the phone.
I haven't read all the pages in this thread as yet but has anyone been able to get their screen replaced without having AppleCare+ and was there a cost?
Multiple people who've posted in this thread have, amongst others myself. There was no cost whatsoever (other than the copious amount of time I lost corresponding with the store I bought it from who attempted to leave Apple out of the loop).
Had the phone for just over a month. Never dropped it, never been in touch with keys, coins, etc. It goes from its exclusive pocket on my suit trousers to the standing charger on my desk at work. I don’t even let people touch it! There is no explanation for these scratches. I had almost all iPhones since the 3G model, never used screen protector or case and even after using them for a whole year or longer they never looked as bad as this iPhone 11 I’ve been using for just over a month.
seriously Apple? For a $1600+ Device this is quite frustrating...
I believe that the issue is with some devices, as I have seen some people who carry no case nor protector on their screen, and the phone looks like new.
whereas some people have protection, and have been dealt these miseries.
there is no doubt that a flaw lies somewhere in some screens.
I have had my phone in use less than 24 hours. I have a scratch that looks like a stray hair. It is actually more than a scratch. It looks like a long nick. It has been only on my bedside or in my wallet in my purse. I had my iPhone 6s for several years and it has no scratches. I have apple care but live several hours from an apple store.
I have the same exact issue! Second day, only in the pocket, nice scratch along the side out of nowhere. Now more and more little scratches are collecting. I have an 8 I’ve had for just shy of two years and it doesn’t have a single scratch, nor did any phone previous to this.
I’ve had the phone for one week and noticed a light scratch on the front. The phone has been kept in a safe for majority of the time due to holiday. No heavy usage or drops.
not impressed by this new model
answer to the question : do replaced screens get scratched too? Yes ! I had my display replaced under warranty exactly 7 days ago. Today I realized I have a tiny scratch in the middle of the screen and a scuff mark at the edge. The display didn’t last even 8 days !!! That’s two displays in two weeks !!
how is it even possible?!!!!!!!!
I’ve always
had Apple make. But such screen surface as 11 Pro I’ve never seen. There are
some minor scratches after using it carefully and keeping on my desk. It seems
like it gets scratched out of the blue. For the phone which costs over $1000 it
is just unacceptable. As I can see from the comments it’s a massive tendency.
If this problem is not going to be resolved, then it’s the last thing I have
bought from Apple. The only thing which is left from Apple is image. The
quality could be better.
iPhone 11 screen scratches
