iPhone 11 screen scratches

No doubt, some have scratches. But it’s the same story over and over and over, again (e.g. my other iPhones never had this). You just got lucky, plain and simple, until now. Glass really really is, just glass. Even Gorilla Glass, is still just, glass. It all scratches at the same level.

Other than online sympathy, nothing else will come of this thread or change your outcome. Wish you all the very best.

chadmclark wrote:

Glass really really is, just glass. Even Gorilla Glass, is still just, glass. It all scratches at the same level.

This is false on multiple levels.

Firstly, hardness is not a discrete scale. While "regular" glass is 5.5 on the Mohs scale, tests we've seen performed on the iPhone 11's screen by JerryRigEverything's tests only show that it (probably) falls somewhere between 5 and 6 on the Mohs scale. It still could be anything between 5.00...0001 and 5.999999..., and the difference between the two is nowhere near negligible.

Secondly, depending on its composition, tempering and chemical treatment, what we call glass can significantly vary in hardness, Gorilla Glass for example reaching 6.4, and Sapphire Glass an astonishing 9!

Hence no, not all glass is the same and not all glass scratches at the same level.

That is not relevant. The salient point is that Apple advertised their phone, in my opinion, incorrectly. They show it being dropped, put into a bag with out items and use the words toughest ever. If you shouldn't do this because the phone will be damaged they shouldn't have advertised it in this way, again, in my opinion.

As a customer I feel deceived. You buy a new phone 11 pro with “toughest glass”, buy a case for it, you take into account that after 4 years usage of iphone 6s (that didn’t have toughest glass) without any screen protector (with the case though) the screen still looks perfect, and come into conclusion that you don’t need any screen protector for the phone with toughest glass. After 3 weeks you find a deep scratch at the middle of your screen. I am not saying that it should be unscratchable, I am saying that it supposed to be harder to damage and scratch. Unfortunately it’s not.

Any fault in software can be tested, but there is no test option to find out if the glass at your particular phone is not defected and its quality is matching the standards claimed by the producer.

Deeply disappointed.

Put screen protector.

Rewriting cuz my post was deleted for being “speculative” for comparing this episode with another one with the Apple Watch glass problem.

i totally feel deceived by the advert of a mega resistant iPhone being thrown around a bag full of stuff. I am extremely careful with my iPhone and it got lots of scratches which my previous iPhones never had. And it is never in a bag full of items.

You are allowed to express your opinions and experiences on this site. This does not contravene the Apples terms and conditions of use provided you clearly state that it is your opinion rather than a hard and fast fact. When relating your experiences, clearly state that, rather than express it as a matter of fact.

If there are facts that can't be denied, such as Apples ad shows the phone being dropped then you don't need to add "in my opinion" or "my experience: Hope that helps you!

Same here. Ugh. Have had iPhones for over a decade, regularly upgrade, always keep in front left pocket with NO other items in it. Did not change my phone behaviors at all but within first week of owning the iPhone 11 Pro, but nonetheless, two huge and one lesser scratches have appeared on the screen. Barf.

Has anyone identified what changed with their screens?

So like the Apple "Sapphire blend" scratching at 6 on the Mohs scale behind pure Sapphire at 7. I want to believe they have their own Apple "Glass Blend" scratching at 4.4 behind Regular glass scratching at 5.5...Hence why a lot of iPhone 11's are scratching as **** without any reason... D:

Same for me :( only after one week I received my new iPhone 11 Pro max. Very disappointed. This was never an issue with iPhone 6, 7 plus had them for 5 years. Local authorised service said apple do nothing yet on this issue. But a lot of users are complaining. Very, very disappointed.

I just checked mine and saw that there are minor scratches on the back side. Before I had an iPhone 7 over 3 Years and not a single Scratch on the Display. by the way, I never use screen protectors or cases. And I use iPhones since 3G.

+1 to this thread. I had the iPhone XS for over a year and had barely any scratches. After two weeks of having the iPhone 11 Pro, I have several scratches on the sides of the screen even though I did not scratch it against metal or anything else hard...

I got my iPhone 11 Pro, White, a month ago. I have used an expensive screen protector and the Apple silicon case. However; scratches have appeared on the stainless steel sides of the phone. Not happy -spoke to Apple and they couldn’t help as I’ve had it for a month.

My iPhone 11 also has 2 scratches from nothing in Particular. In contrast I had iPhone 6s for 4 years, without a single scratch or issue. This is bothering me so much. What is apple doing about this?

Still zero scratches since 9/20. As with the X and XS, Apple you rocked it!! OTOH, so did hundreds of other manufacturers using “glass”. Love my 11 😍

If you have scratches, return it, use Apple care, sell it, buy another. That’s what I’d do. I won’t preach using a screen protector since I never ever have and since my 7, not even one scratch (that got a micro oleo coating scratch, TOTALLY my fault, not Apple’s).

I have also had my iPhone 11 Pro for less than a month and have two scratches on the screen from placing it in my purse and my pocket. (Normal places to put a phone!)

This is the first iPhone that this has happened with and it’s absolutely unacceptable. My iPhone X didn’t have this screen issue, so I’m confused how this new series has been reporting screen issues so soon and Apple has been silent...

Apple should recall the phone and fix the screens for free since it’s a fault in their product.

If they expect customers to pay for AppleCare to fix the scratches out of pocket on top of a $1100 phone that they didn’t properly create, I will

no longer be supporting the iPhone anymore.

That is greedy and undeserving of our customer loyalty.

APPLE - STEP UP AND DO RIGHT BY YOUR LOYAL CUSTOMERS! This is my 7th phone with you and this has NEVER been a problem.