iPhone 11 screen scratches

I have iPhone 6 in my hands that was through every family member and literally through ****. There is not not a single scratch on the display. Neither I ever had any scratches on any of blackberries. Heck, I can’t remember a single Nokia, Ericsson or Motorola ever having scratched! Not my wife’s Samsung, LG, or any other droid. This is put it simple - unprecedented.

I have same issue... a sharp scratch appeared on my iPhone 11 Pro Max after about 10 days of purchase, and I always kept the phone in the pocket alone without any other items, used the genuine silicone case from first day, very disappointed... Had other older iPhones for year or more without any scratch.

Ive had my brand new 11 pro max barely over 24 hours and my screen has tiny hair like scratches up both sides already. I’ve been gentle with it making sure to not touch any metal on it, only in cloth pockets. No way it should be scratched. This is my first iPhone after having Galaxy phones for approximately 6-7 years. Not happy at all

Thanks for all your posts re: screen protectors (and the thread in general)!! The thread is still, on the whole, completely baffling and bonkers to me, but, it happens EVERY year. Glass is GLASS guys. And, luck is luck (it will run out eventually).

Since day one, zero scratches, but, the peace of mind and not worrying about cleaning my fingers, is priceless haha!! What’s is your wallet? 😆 ... day uno no scratches and now with peace of mind installed!!

I have had my iphone 11 for around 2 weeks, bought gear4 folder case for it on the same day of purchase. I noticed yesterday that the coating on the square camera at the back has begun to wear away. I was initially going to go into apple to complain but I thought I would try apple website (here) and see if any others are having issues.

My last phone was a samsung galaxy s8 and I sold it to a lady in the workplace and there was not a scratch on it, she even commented that it looked brand new. Likewise my iphone 5s, I gave that to a girl in the workplace a few years back and she said exactly the same, it looked brand new out of the box.

I take care of my phones and this is the first time I've ever noticed any sort of scratch/wear of material/cover material on a brand new phone.

very annoyed.

I'd read the article. Multiple times. It is not Apple's prerogative to tell users what attributes are most important to them. Quality and durability are defined in the eyes of the consumer, full stop.

Apple is clearly trying to increase their margins on apple care by defining scratches as uncovered cosmetic damage and increasing the drop resistance of the glass. However this does not align with what matters to many customers, myself included.

Apple's ad for the iPhone 11 seems to very specifically advertise that it is a durable phone by saying it is "ready for action". Within the first 35 seconds of the ad the phone is placed in a pocket, screen down on a car seat and falling on the floor between the seats, a cat knocks it to the floor, and it is jostled around in a purse with a bunch of other stuff. My iPhone was treated much more carefully vs. the ad that shows more aggressive use. No case or screen protector used in the ad! That being said, I have always used case, but never though I needed a screen protector.

Isn't it a little bit egocentric? Yeah, you obviously would take a better drop resistance any day as you never used an iphone without a protector and thus you literally do not care about the scratch resistance of the glass. What about the 50+% of all the buyers that does not use any screen protector? What about that millions of people? But let's think only about ourself, right?

Most of us here does not have money problem, I can pay for 30 screen replacements rn and I will not even notice it. The reason why I and most of us here will not use a screen protector is because they handicap the phone and the joy of using it.

Also provide source how the iphone 11 glass is gorilla glass 6, because apple said it's a custom formula as all the previous years. Yes, it's gorilla glass or atleast made by corning, but this does not mean exactly GG6. In fact, samsung screens does not scratch that bad. Waiting for you to provide 124+ pages long thread about scratch on samsung phones. They got official forums or famous fan made ones, go ahead - show us. We want also 100 pictures like the ones showed here. Person who recently didn't use for a day a phone without a screen protector comes here to talk about it like he is some engineer working that lol.

And how shatter resistance benefits more the user vs scratch resistance? You make no sense. 50% and more of their buyers DOES NOT USE A SCREEN PROTECTOR. How exactly f over that same 50% of they buyers is worth a little bit better shatter resistance when the other 50% that use a screen protector are.. well, PROTECTED from drops already and their screen protector will do what it's designed to do - break instead of the screen. If the angle is right, iphone 11 will break the same as XS and your phone will survive the same no matter if xs or 11, you have a screen protector.

We on the other hand can't use t he phone without one right now as it will scratch from nothing. Great decision, but I would bet it's bad engineering and QA testing of the glass. Someone is fired already, but keep going to tell us how great the glass is.

Guys, no need to be fighting over here.

Also this @rbrylawski guy is probably an Apple Fan Boy doing his job and getting points on the Apple Forum to grow his level (or whatever that means).

Truth is: all the people complaining here are probably Apple users for quite some time and kept on buying their iPhones either every year or every other year. Nevertheless we are consumers disappointed with a promise that has been made to us. Which is fairly fine since the Ads do portrait an iPhone without protection going through everyday life without a single tear to it, correct?

Well, I'm not alone apparently on the complaint that we had our iPhones 11 or 11 Pro Max scratched within the first days of NORMAL use (mine was within 24 hours - my iPhone 8 continues intact without screen protection ever). So this is statistically a proven case that either:

1. There's a bunch of bad intentioned people who drops their phone into sapphire (or level 6/8) components and want their money back after misbehaving. OR
2. There's a bunch of consumers who have been mislead to believe that: Buying a product advertised as a daily accessory resistant to the possible conditions of normal usage without EXTRA protection devices was worth their money.

I prefer to believe the second and I guess Apple should probably have a look into it (or doing already). So I encourage whoever else had this issue to come and continue posting here.

We are consumers and business is only business if this both way transactions keep on happening in a healthy level for both us and companies. If one of the sides breaks the deal, business won't go that well.

Let's be hopeful for a solution soon, and not defend the purchase of stuff to go around the phone at an extra cost just because what we've been offered doesn't comply to the promise.

#applescratchgate

This is ridiculous. Apple should recall this issue. Can’t believe I paid $1100 plus tax on a phone that has 2 scratches and 1 gouge on screen and continuously overheats after only a few weeks of use. I typically purchase a screen protector but I didn’t with this because it was marketed as the best screen ever in an iPhone. I never had these issues on previous models. At this point I’m seriously considering doing away with Apple products... that’s a big deal considering I’ve always been a huge supporter. Take some responsibility Apple!!

I had the phone for one week and noticed a scratch (never in a pocket or anywhere it could be scratched). This has never happened with any other iPhone I have owned. This is ridiculous. I didn’t pay this much money for a defective cheap screen. Apple better get there quality issues resolved and fix all of these defective 11’s. Perhaps a lawsuit would motivate them more since they seem to not care about the new product that doesn’t stand a chance once everyone experiences the the failure that this product is.

Shameful, the screen of Iphone 11 Pro is the worst in the market, it i totally scratched after one month of use with a lot of care.... very disappointed with the technical service in Spain. No responsability of the brand and no compensation at all. Very annoyed after using ten years Apple devices with no problem...

my iphone11 is full of scratches too. I tried contacting support today, they told me they ‘haven’t heard about this issue yet’ and told me i had to go to a apple store

so i’ll visit a apple store later this week, hope they can help....

totally not amused 🙄

I am having the same issue and Apple support Has basically told that the never advertised that their iPhone is scratch resistant. However, I think we all recall the ad with the phone with keys and coins in a pocket. I believe there is some false advertising going on here. I’ve had a 4, 6, and 7 and have never had issues with scratches Or breaks in them. My experience with Apple lately is that they push the blame on the consumer even though there is page upon page of the same issue on here.

Sure. But that doesn't mean Apple ever suggested phone can't be scratched. It did say, quite truthfully, iPhone 11 series screens are more durable. Which they are. But that only means from being cracked.

You can try to interpret ads any way you want. But that's not going to get you a cup of coffee at Starbucks.