iPhone 11 screen scratches

I have owned my iPhone 11 for less than 24 hrs and had been babying it, even transporting it to and from work in its shipping box, but carrying it in my jeans pocket while at work. Putting a screen protector on the device today I noticed two scratches near the top left and one lighter scratch in the middle. The middle scratch is not visible when the screen protector is on, but the two at the edge are deeper and extend beyond the protector and are annoying to see even though they don't interfere with operation of the phone. I haven't had an electronic device with a screen this susceptible to scratches in a very long time.

@chadmclark

Return it: not possible

Use Apple Care: -250€

Sell it: - 300-400€ ?

Buy new one: - 1150€

You understand what we mean?

We have done nothing wrong but have a great loss of money. That‘s the frustrating thing.

I don’t really care if there are some scratches - but it‘ll become a problem when I want to sell it.

Won‘t say anything to the „you rocked it“, pure provocation.

If resale was something you are concerned about, why didn't you put a screen protector on it from day one? Resales is important to me and I always get top dollar because my phones are protected in a case and screen protector before they are even turned on. Any glass screen can be scratched. Apple, Samsung, LG, doesn't matter.

rbrylawski - is not about screen being damaged by negligence. It's about the screens being damaged disproportionately in normal conditions. My screen has a deep scratch that should only be made with ceramic or diamond edge. Yet it's never been in touch with anything like this, or anything else that any of my prior phones haven't touched without any damage.

It's about taking a gamble that without a screen protector, your screen won't get a scratch. Sand in a pocket has a very high hardness level on the mohs scale. And that's likely how your screen got scratched. You lost on this gamble.

rbrylawsk - unless you sell screen protectors for living, I can't understand your motiviation to post on a thread where you have absolutely no reason to be. This is a place for people who have issue and for people who can help to solve the issues. All you do here is telling people that they are cluless and it's their own fault. Well, don't you have anything else to do with your free time? And why in the world would anyone have sand in their pockets? Unless one lives under a beach chair, or maybe a resident of a city in a desert. But most definitely nobody in PA walks around with pockets filled with sand, stones and iPhones.

Me too, 2 deep scratches within a couple weeks after buying, never had this issue with older iPhones. What's funny is the commercial shows the phone getting tossed in a purse full of items, saying "ready for action". This is the least ready-for-action phone I have ever owned

I’ve had my phone for about 1 month and the display is covered in scratches. I’m incredibly careful with my devices. These scratches seemed to appear out of nowhere.

I just returned from the Apple Store and they said I could replace it using AppleCare for $30, but it’d just be replaced with the same display that’s likely to scratch again.

Pretty disappointed as an avid iPhone user. I’ve never used a screen protector and this has never happened on any of my previous devices.

This thread really has no valid purpose other than for people to commiserate with each other. I post that using a screen protector is smart. And I don't sell screen protectors, work for Apple or any electronic manufacturer.

There is NO SOLUTION for a screen which is already scratched. None. Zip. Apple is NOT replacing phones or screens under warranty as evidenced by the many posters here who have tried. You can be a another "me too" poster, but that won't get you a solution to a scratched screen.

So posting that using a screen protector is a wise, inexpensive investment is really the only solution for this. And I will continue to post this as the only smart solution.

rbrylawski wrote:

Apple is NOT replacing phones or screens under warranty as evidenced by the many posters here who have tried.

This is untrue, Apple did in fact replace my screen under warranty. There is no evidence to your claim.

That’s easy to explain - I‘ve used my last iPhone for four years and it looks like out of the box.

I‘ve never used a screen protector before and I didn‘t see the necessity of using it on the 11 Pro - the commercials also don’t give the impression as if the display would scratch that easy.

Obviously a bad decision, but I‘m disappointed that Apple lets us alone with that issue.

If you read through this thread, you are more the exception than the norm. Many people have gone into their Apple Store and been denied a replacement screen for being scratched on the new phones. You were lucky though.

That’s a very good point. I think that’s not a matter of being careless or not, the fact that people are reporting scratches while others don’t have any problem could be a sign there is something wrong with the easily scratched phones. My partner inherited my iPhone XS Max after I got my 11 Pro max, that phone is now 1+ years old and has zero scratches despite the carelessness off my partner (like dropping it, using the same pocket for the iPhone coins and keys).

Thank you for your thoughtful post and your opinion. I, however, was instructed by Apple support to post here so they can continue to document the potential issue. Maybe it’s a bad batch maybe it’s not but if they tell me to document this for a possible solution in the future I will gladly take my time a submit something.

But again, thank you for your concern and well meant intentions.

Same. I’ve had 7 generations of iPhones, never had a screen protector and never so much as scratched much less cracked a screen. Less than a week in my Pro is scratched without a logical reason(i.e. dropping it). Doubtful Apple will own up to anything.