iPhone 11 screen scratches

My phone is 1.5 weeks old and I NEVER dropped it or was rough with it. It even has a case on. It goes in my pocket, thats it. I looked down today and there was a scratch. I looked it up, and apparently it’s happening to everyone. What the heck?! Is there going to be a recall?!

I’ve had my iPhone 11 for about a month now & just from regular use, I have at least 8 deep scratches in the screen. I’ve been an iPhone user since the beginning & have NEVER had a screen so EASILY damaged. Some of the scuffs look like a greasy smudge but is in fact scratched. People beware: iPhone 11 screen glass is SUPER easy to scratch and WILL get damaged if you put your phone in a pocket with keys or pocket change.

I owned and used daily my iPhone 5s with no screen protector for 5 years.

It did not have a scratch on it.

finally broke down and spent the money on the iPhone 11(supposedly fantastic phone) and I had it for only about 2 months before a scratch appeared down the middle of the screen!

Disappointing to say the least!!!

Bring back the old screen formula and give iPhone 11 consumers an extra discount for the shoddy workmanship of the iPhone 11 screen.

roseann67 wrote:

Bring back the old screen formula and give iPhone 11 consumers an extra discount for the shoddy workmanship of the iPhone 11 screen.

What was wrong with it when you opened the box?

Unless it was damaged inside the plastic wrap, there is no “workmanship” issue here.

I had the same issue recently, a very minor scratch appeared out of nowhere. Any suggestions on what I can do to get it fixed? Its just been 20 days I bought this phone. Feels terrible! Any help would be greatly appreciated. Thanks!

Sorry and welcome on board. Unfortunately there is nothing you can do to fix the scratch. Could be wise to put screen protector as more scratches will appear soon for sure. Also good idea is to get AppleCare+ so you'll be able to replace the screen later for about 30 bucks. And leave feedback at Apple website.

I have the same problem. Really minor scratch, only shows up at an angle but disappointing as my previous iPhones didn't have this issue. I think the scratch is to the coating, not the glass but still bloody annoying.

I was waiting for Apple to officially say something regarding the iPhone 11 screens that is easy to scratch, but I haven't heard anything from them. Since the first week of use my iPhone got scratches on its glass, and I only had used it my pants pockets with nothing else, only the iPhone and I got deep scratches on the glass that was announced as the toughest glass in a smartphone. I use iPhone since the 3G version and never got this problem before. I asked on Apple Store if Apple had an official position regarding this matter but them hadn't even heard about any problem. What should I do about it Apple? I have an iPhone Pro Max and my wife has an iPhone Pro, both with same problem. Really disappointed with Apple, maybe is time to go to another brand, it is getting more expensive each year for a worst quality product.

Now second IPhone Max Pro has a completely busted “Shards of Glass” back glass

—- this is amazing ... I wanna show it off .. my first iPhone 11 pro max and the also had the “Butter” screen . We should all assemble Infront of every apple store and hold up our broken screens and let them face the broken truth

I don’t see how “most” people are fine spending $700-$1200 on a phone which scratches from putting it in your pocket 2 days later.

I feel stupid having to put a glass screen protector to avoid glass scratches on my replacement iPhone 11.

As I said before, call Apple customer support and talk to a senior advisor. They sent me a brand new replacement iPhone 11.

The same way a $100,000 car can be chipped from road debris.

You “feel stupid” protecting your device, and that’s fine, but you also shouldn’t be surprised when damage that could have been protected against occurs.

Comparing a $1,000 phone getting its screen scratched from just being in a fabric pocket is like your $100,000 car paint being scratched from just rain.

Car paint is designed for all types of normal weather. Road debris is not normal usage for a car because it is actually damage, but putting a phone in a pocket is normal usage. Your analogy makes no sense.

My IPhone 11 screen mysteriously got a large scratch in it within 48 hours of very mild use. It was not dropped or abused and only went in and out of an empty shirt pocket! I am none the less extremely disappointed in this. The phone is brand new! I have multiple Apple Products, including a IPad, IPhone 6s and 4s. My wife has an IPad mini, IPhone 7 and 6 and an I-watch. My father and mother have a iPhone 7 And an IPhone SE. All products are in perfect scratch free condition! All of which are years old and have been in heavy use and still are. None have ever even needed any type of screen protection for scratches. Att. Refused to take the phone back due to the scratch even though they were the very ones who sold me the fact that this Phone was supposed to be the most durable one ever! Apple said I need to get Apple Care! Apple what in the world is going on? How could you do this to some of your most loyal customers?

Having the same issue. Have had the phone a week take very good care of it and now a big deep scratch out of no where. So frustrating! Never have I had an issue with scratches on any apple product. I have submitted a ticket with Apple and seeing a tech in an hour. Considering returning this 11 pro and going with an android if this is how Apple takes care of its people. Very disappointed in Apple.

Come on Williams. You won’t pay hundred thousand to think if you car are scratched or not. I’ve just Jeep Grand Cherokee (but fast one) - half price of cheapest Porsche. But don’t have any idea to protect car though we got desert storm few times per year. Friends of mine was shocked about links you’ve posted who owns Porsche or Ferrari. Windscreen in Ferrari is very robust one - could check that this morning.