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iPhone 11 screen scratches

my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 25, 2019 8:01 PM

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Question marked as Top-ranking reply

Posted on Sep 28, 2019 3:36 PM

The same happened to my iPhone Pro. I just got it yesterday and kept it in a pocket with nothing else. Less than a day later and there's already a scratch. I didn't have this problem with the iPhone X.

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3,017 replies

Dec 24, 2019 12:04 PM in response to valentine256

I won't say what cars I own but I do have the front of each covered in 3M Clear Bra material - it makes no sense not to and leave the paint open to damage from road debris and wind-driven sand and dirt.


I'm on my third windshield on one and my fourth on the other, thanks to the aforementioned wind-driven debris not to mention rocks thrown up by other vehicles.


Perhaps in other areas windscreen damage is rare, in many areas of the US the average windshield lasts two years at most and windshield chip repair is done perhaps twice a year if not more often.


For example:


CUSTOM CLEAR BRA FILM in Centennial, CO

XPEL Clear Bra installation - Los Angeles, CA


Paint protection film applied is typically at least $2000 per vehicle.


3M Paint Protection Films



It's also quite common for Jeeps, including the Grand Cherokee you cite, to have film applied as well.


3M™ Jeep Grand Cherokee 2017-2019 Paint Protection Kit - Hood


Dec 25, 2019 1:12 AM in response to MatiasMB

This is 100% an issue and many youtube reviewers are scratching their brand new phones by just holding them together front to back. With the one piece glass back having the same hardness and I believe the machined, beveled edges of the new camera cutout, its easily cutting into the front glass of the new displays. Very unfortunate - I returned my 11 after getting a scratch while being extremely careful with the phone and knowing about this issue. Back to an 8 with no screen protection and no issues at all.

Dec 25, 2019 5:43 AM in response to Dogcow-Moof

Just because they make film for a certain car doesn’t make it “quite common”. I don’t know anyone with a Jeep who will waste money on paint protection.


Friends with Corvettes, Porsches, and BMWs also do not use any of that. My E46M does not have any of that and no one from our local M group uses it either.


The only paint protection I use is wax or sealant. As I said earlier, your analogy does not work.


Let’s switch to watches. When you buy a sports-model Omega or Rolex, will you buy film to protect the case, crystal, bezel, and bracelet from scratches? If you buy any luxury watch, will you wrap it with film? Case and point.

Dec 26, 2019 3:31 AM in response to MatiasMB

I had almost no scratches on my iPhone 7 for the 3 years I had it. After two weeks my new iPhone 11 Pro has very deep scratches and I have no idea how they got there. So deep that I can feel one of them with my finger.

So now I have to use one of those annoying screen protectors to prevent it from being destroyed completely.

Not a very "pro" experience, compared to my old iPhone 7.

Dec 26, 2019 11:04 AM in response to MatiasMB

Experienced same issue. Bit the bullet and upgraded my daughters iPhone 7s to the iPhone 11 Pro - 256GB as a Christmas present. She called me the next day and said there are already 3 scratches on the screen. Phone was only put in her purse in an isolated pocket and laid on her nightstand.

We have had many iPhone's over the years and I am carrying 5 of them on my plan and never had an issue with scratches.

VERY DISAPPOINTING for the amount these cost.

May have to get rid of them all now and go to someone else like Galaxy or Samsung.

Dec 26, 2019 11:48 AM in response to mikmowtx

It doesn’t matter to anyone here if you feel you need to move another brand. We are all users on this forum, so your threat isn’t being read by Apple. Just know that Samsung is using the same glass composition this year, so their screens scratch just as easily. You might want to read through this thread to understand why harder to crack glass doesn’t mean it is less prone scratch. There are links to a Verge article which you should read.

Dec 26, 2019 5:57 PM in response to oliro

Talk to an Apple senior advisor. They sent me a phone replacement due to my original screen being scratched out of the blue. Unfortunately, I had to put a icarez full screen tempered glass protector and a case on this replacement to avoid scratching this defective glass. First time having to do this on an iPhone since buying a 4 when it first came out...

Dec 27, 2019 4:34 AM in response to kbert125

Unfortunately the new 11 screen is garbage for scratches and Apple don’t want to address the design flaw publicly (due to financial cost) do contact trading standards if they don’t repair or replace defective screens and let trading standards defend you. Apple cannot justify poor quality, we the consumer don’t mind paying extra for a superior products but we can’t stand by and be told it’s our fault when it’s not

Dec 27, 2019 6:34 AM in response to MatiasMB

I help manage all the iPhones for our company. I can assure you that we would NEVER hand out an expensive device like this without having 1. a case or 2. a screen protector.


We use the Zagg Invisible Shield and there is nothing "annoying" about it. You can't even tell it's on the device. It comes with a lifetime guarantee as long as you register it. If anything happens to it - if it cracks, peels off, shatters, etc. - you make a warranty claim, they send you a new one for the price of shipping along with a return envelope for the new one. I can't even tell you the numbers of screens it has saved for us.


I hear people saying, "Oh, I don't want to put anything on the phone and mess with the beauty of it." Well, how beautiful is it when you inevitably drop it and the screen is all scratched up or shattered? We just don't take that chance here, because we do resell the devices after they're upgraded, and want to get top dollar for them.

iPhone 11 screen scratches

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