iPhone 11 screen scratches

This has just happened to mine, only had my new 11 Pro 2 days, went shopping this morning with it in my pocket, also a few pound coins.

This is advertised had having Scratch-resistant glass with a oleophobic coating.

Not happy!

I had an iPhone 11 Pro for 3 Months. I let it one time falling and the back was broken. Strong glass "Cough". Also the display looked worse after three months than my iPhone X after 2 years!!

Now i have a new 11 Pro since 3 days and again a very fine scratch on the Display.

By the way the cell phone is always alone in my pocket! WTF

steveranmdall wrote:

This is advertised had having Scratch-resistant glass with a oleophobic coating.

Please show where the iPhone 11 was ever advertised anywhere as "scratch-resistant.," though even if it was, that does not mean scratch-proof.

Display Type Super Retina XDR OLED capacitive touchscreen, 16M colors

Size

5.8 inches, 84.4 cm2 (~82.1% screen-to-body ratio)

Resolution

1125 x 2436 pixels, 19.5:9 ratio (~458 ppi density)

Protection

Scratch-resistant glass, oleophobic coating

 800 nits max brightness

Dolby Vision

HDR10

Wide color gamut

True-tone

120Hz touch-sensing

Just go to any Apple Store and compare the exhibited Iphones!

The Iphones 11 are littered with scratches! The Iphones X and 8 have only a few scratches.

Clearly visible with dark display and held against the light.

The Iphones 11 partly have such deep scratches that they are clearly visible even with a bright display.

And yes, watch the people for a few minutes, they grab the Iphones 11 and X / 8 alike!

If that is not the ultimate proof of a systematic product or production defect ..

Looking forward for the answers from the "Apple Marketing Department" with "creative counter-arguments" ;-)

I purchased iphone 11 on 2nd of jan and right on the next day the phone got scratch on the left of selfile camera...this very disappointed me though it has toughest glass but still got scratch...very unhappy

i just got the new iPhone 11. I’ve had it for about 2 hours. Was waking with it in my pocket, when i took it out, I noticed some scuffs at the top. Light scratched s that are only visible at certain angles when it’s in a bright / daylight area.

domes not bother me, except that I know it’s there. I am worried about the future thought.

Hi there,

same problem but with iPhone 11 Pro. I have iPhone from the 3G model and always keep the smartphone in my jeans front pocket with nothing else.

Never in 11 years I have see my iPhone with scratches 2 months after buying it, and this without the iphone falling, placing it always face up and paying attention to not putting it in the same pocket with other metallic objects.

All my other iPhone were nearly perfect after 2 years of use, to testify this I never had an issue selling them, there is definitely something wrong with the glass this year.

iPhone 11 Pro Max- Less than 24 hours from purchase. Three intersecting, fingernail catching scratches, close together. Look like someone took an ice pick with a very sharp tip to it and attempted to draw a triangle. iPhone user since first generation...Never an issue like this.

I have the same problem, it has been around 3 weeks since i bought an iphone 11, never dropped it, never put it in the same place with shard objects, yesterday I realized that there are 2 major scratches on the screen. Firstly i thought my eyes were lapsing, couldnt believe this phone's screen may get scratched so easily, total disappointment.

I have the same problem - iPhone 11 Pro (green)

My old iPhone, an iPhone 7 was not as scratched after over 3 years of use. I'm very disappointed with the quality of glass on a phone that expensive!

Hope that they will wake up and do something about this problem.

Wow this is a long thread. Add me to the list. Unboxed my new iPhone 11 last night and got a scratch within 5 minutes. It was a new phone. Apple really needs to address this. Came from a 5s that held up like a tank.

This seems to happen regardless of the model phone, I have had this issue happen to mine ranging from the 6 plus all the way up to the 11 pro. After running cases and screen protectors on all the models that I have had over the years from the 6 plus to the X have all gone into life proof cases with the screen protectors and all have suffered the same fate. Now before you all flame me for and say oh well you should have put it in the case, let me clear the air first all my phones and cases have been bought at the exact same time. Every time I have had the apple folks put the screen protectors on and the case on before carefully inspecting the phone to make sure there were no marks during unboxing. For those who state well that has not happened to mine I am willing to bet if held up to a bright enough led light you tone will change. Having said that no phone is going to remain new out the box its part of the normal wear and tear. I like everyone else always keep my phone in my right pocket without anything else in it, along side cleaning out said pocket of and lint, sand, and dust particles before I even put my phone in there and yet still I have one small scratch on the screen, one on the apple logo and one on the bezel at top. There is nothing you can do about it scratches are going to happen. Yeah it stinks buying a phone that cost that much only to have it marked up, but its meant to be used and the only way to keep it mark free is to leave it in the box and admire it from a far.

I never keep my phone in the same pocket as anything else and yet there's too many scratches for me to count. I don't drop my phone and I've never had a case for any of my iPhones, but this one, after just a couple months of use, looks like it's been completely beat up on the glass. Is there no recall on these?

Giovi07 wrote:

Hey. Good for you. Read the rest of the posts on this 150 page thread lmao

Strange that the rest of the world is ignoring this big story. I guess I'm not the only one who doesn't believe everything they read when it defies reason.

lmao