my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
[Re-Titled by Moderator]
iPhone 11
Older smartphones had more scratch resistant, but more brittle glass.
Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.
This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.
Older smartphones had more scratch resistant, but more brittle glass.
Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.
This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.
"I wish apple would be reasonable and explain how we can prevent this."
Simple, it's called a screen protector. No iPhone I've ever owned went without one for longer than it took to take it out of the box, inspect it, and install the screen protector at the store. Never had a scratch, despite a drop to concrete from waist height that significantly damaged the tempered glass screen protector of my iPhone 8+. Those who go without protection are braver than I am.
On the other hand, the two iPad Pros I've owned did not have them because I did not like the effect on my Apple Pencil. But I use a cover whenever I'm not using the iPad. No scratches.
fredoucurly wrote:
I was going to buy an iPhone 11, but after reading these reviews I‘m really scared to change my IPhone 7 ( for the iPhone 11) witch has barely no scratch after 3 years and never had a protector on it. Did you find out about if this is a problem for most iPhones 11 or just isolated cases? How is your IPhone 11 now, has it gotten worst? What is Apple doing aout it?
Thank you.
This is all an imaginary controversy.
Sand will scratch essentially EVERY smartphone screen on the market (the only exceptions are the very few that have real sapphire screens). JerryRigEverything on YouTube has videos of physical testing showing there is zero difference in scratch resistance between the iPhone 7 and the iPhone 11 Pro Max (or for that matter, the Google Pixel 3 and Samsung Galaxy Note 10+ 5G). Sand (which is mostly quartz, which has a Mohs hardness of ~7) will scratch all these phones to the exact same degree. Coins, knives, keys will scratch the screens of NONE of them.
So get the phone you want and protect it with a case and a screen protector and stop worrying about it.
Most high quality screen protectors are indeed oleophobic. The one Apple sells and installs on iPhones are Belkin and they are oleophobic coated. My iPhone is wearing the Belkin and it's highly resistant to finger prints.
From Belkin's website about their screen protector for iPhone 11 Pro Max:
MULTI-LAYER PROTECTION PACKED INTO ONLY 0.29MM
DonFrom076 wrote:
I had an iPhone 3, 4, 5, 6 and now 11. The 11 looks worse after a few months than all the older models after multiple years. There’s no doubt in my mind that the screen of the 11 is the weakest iPhone screen ever. Is there a way to polish the screen?
No, but you are clearly confusing strength with scratching. They are opposites. The new glass on the new iPhone's is indeed stronger as evidenced by the almost complete lack of posts from people who have broken their screens from a simple fall. That said, it's almost impossible to make a screen stronger, which is also harder to scratch.
At this point, put a screen protector on your phone which will protect it from further scratches and most likely hide the scratches you've already gotten.
Read these two articles to understand the hardness vs scratching --> https://www.theverge.com/circuitbreaker/2018/10/19/17514174/gorilla-glass-scratch-resistance-google-pixel-3-samsung-galaxy-s9-note
And this about iPhone 11 specifically --> https://www.idownloadblog.com/2019/11/04/iphone-11-scratches/
It's not "denial," it's grit, small bits of sand or something else scratching the phone.
Tests show the screen has a Mohs hardness of a bit over 6, fingernails are about 2.5, so fingernails aren't scratching the screen.
Simply put, something hard is scratching the screen.
To avoid it install a screen protector immediately after purchase.
If you don't like screen protectors, odds are your phone will end up scratched.
Once again, here's why; the newer screens are slightly more scratch prone as a cost of being much less likely to shatter in a drop:
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
No cell phone manufacturer guarantees their screens, which of course are made of glass are scratchproof. Not Samsung. Not LG. Not Motorola. Not Google. NONE. In the new iPhone 12, Apple has introduced a new form of glass, which is harder to scratch and has been shown to only scratch at a Mohs level 7, whereas iPhone 11can scratch at Mohs level 6. Even on iPhone 12 with a harder to scratch glass screen, IT CAN STILL SCRATCH. Because glass can scratch. Period.
If you don't want your screen to scratch, put a screen protector on it. If you don't, you may get scratches, because you cannot defy physics. Apple can't. Samsung can't. LG can't. Motorola can't. Google can't. No manufacturer can.
It’s the worst screen on any version of the iPhone. One thing you may all like, that I just got, is a pure sapphire screen protector. Not cheap but impossible to scratch. This isn’t sapphire enhanced like those name brands boast about. Watch the YouTube testers beat this thing to death. Shellrus. And because it’s so dang hard, it feels liquid smooth under your finger. I wish Apple would put this on their so called ’pro’ models. Hope this helps.
Jblaikie wrote:
It’s hard to believe that we, as previous phone owners, would be capable of bringing this issue on ourselves when, in fact, I’ve never experienced the issue with any other phone in the past.
Did you ever slide your phone into your pocket?
The most common material in sand is granite, which is hard enough to scratch phone glass.
Most pockets have some debris in them no matter how recently the garment has been washed.
People who owned cars in the 1970s could drive them around and never get a rock chip in the paint; today it’s very common because of eco-friendly paint compounds, and the solution is the same - clear bras applied to the nose of the car to protect the paint. The more expensive the vehicle, the more likely the owner will have protection applied before it even leaves the lot.
So again...your options are to use a screen protector (which if you don’t want to then that’s your choice but to dismiss it because you don’t like the idea isn’t getting you anywhere. I never said anyone HAD to do so...it was a suggestion and I explained why I choose to do so. If you don’t want to do it then that’s perfectly fine but don’t turn it into a ploy to hide a flaw that has not yet been established to be a flaw in the screen but could very well be something that just happened. These glass screens were never advertised as scratch proof so to act like a scratch occurring on day 1 or day 1000 is promised to not occur if you opt to not use anything is presumptuous and incorrect. Annoying absolutely but not impossible)....or go to Apple and determine if the screen is indeed defective due to a manufacturing issue. Not that difficult to understand. As far as it being a widespread issue...unless you start seeing it in the national news there is no real way to determine that based on online thread posts. We represent a very small percentage of people carrying these devices and unfortunately most don’t turn to online forums for assistance (I kind of wish they did) and the ones that do more often than not do so in order to discuss a problem....which makes it appear that a problem is affecting the masses when in reality it’s probably affecting less than 1%). So ultimately, the only way to make sure that’s proper accounting of a possible issue is made everyone that is having the issue and feel confident that the issue is the fault of poor materials and not the risk of a glass screen coming in contact with anything that can cause a scratch (dirt particles like sand which we all know are strong enough to scratch anything, keys, anything abrasive, etc...). Showing Apple in person how simple it is to scratch your screen in person in ways that they say it should not (and no...how long you have owned it doesn’t determine when it should scratch. No more than you buying a new car and it getting scratched the first day you own it is a manufacturer defect because you just spent tens of thousands on it and you only just bought it. Stuff happens and it’s frustrating but it doesn’t automatically mean defect). If the issue is common and a defect by all means go to Apple in droves. Make sure they know it’s going on. But...if it’s like it is every release where this same exact type of thread happens with the same exact type of “it scratches too easy and it never happened in the previous models” complaints then know that it actually has happened in previous models but until now you may have been the lucky ones to not have to post about it happening to you. And...at the end of the day it’s glass. Yes, on a very expensive item that that they advertise as “the toughest glass in any smartphone, front and back” but at no point claims it won’t scratch or guarantees it won’t do so within a certain timeframe. Sorry if you don’t hearing that but it’s the truth. Again frustrating but a chance you take if your choice is not want to use a screen protector or anything.
Now for those with the smudge/fingerprint looking issue...that’s absolutely odd based on how it looks. Definitely suggest they also go to Apple if possible (or unfortunately deal with the process those of us that don’t have an Apple store near by have to...calling in and perhaps having to mail it in to them if pictures of the issue aren’t something they can diagnose). If you purchased from a local retailer perhaps visit them and see what they are willing to do...although they may be less inclined to swap out if it’s the scratches because they may automatically say they think it was your fault. Don’t let that dissuade you if you feel strongly about it. Just know that the retailers may be less inclined to investigate further which means you need to push the issue with Apple directly).
Ultimately I’m a strong believer in fighting for what you think needs to be corrected so I suggest you go to where the correction would have to occur. Apple. The forums are great for users to help each other when they can but if you have a problem the company needs to be alerted to and address...you won’t get anywhere until you actually reach out to them and do from there
Ok guys (and girls) try reading this article https://www.google.com/amp/s/www.theverge.com/platform/amp/circuitbreaker/2018/10/19/17514174/gorilla-glass-scratch-resistance-google-pixel-3-samsung-galaxy-s9-note
It discusses how yes, this glass can still scratch. It’s scratch resistant not scratch proof. And your pass iPhones got scratches too even if you say you didn’t experience them. Plenty of people (I use plenty loosely because our forum and others represent a small number of customers) have had complaints in the past. Not just with iPhones either. Please do as I and someone else that did it mentioned. Actually submit your complaints to Apple. Can’t say this enough. That or return your phones if using a screen protector violates your idea of being too much work for the price you pay. Amazon has cheap ones from numerous brands. Super shields has cheap ones (the non glass ones of if you prefer the tempered glass). $6.49 for a 6 pack of front only ($5.99 on Amazon) or $6.49 for 3 front and 3 back. I don’t suggest that pack for the pro model because the textured glass on the back won’t allow a screen protector to stick (tempered might though). This info is for those that want to get a protector not meant to make you feel like you must. Unless a recall happens and gets labeled scratch gate (has not the previous years and they all had a small percentage complaining of scratches too. Good luck.
zero-or-one wrote:
I have the same issue as well. The screen feels like it can get scratches or smears when not even in contact with sharp or rough surfaces. Never had this issue with previous generation iPhones. Not impressed.
OK, I just did this, and I suggest you do also. Open a web search engine (I use DuckDuckGo, but I'm sure that Google, Bing, Yahoo, etc will give the same results.) Search for these:
iPhone XS screen scratches
iPhone XR screen scratches
iPhone X screen scratches
iPhone 8 screen scratches
iPhone 7 screen scratches
iPhone SE screen scratches
I stopped there, but you can go on if you want. EVERY iPhone that has ever been released has had multiple comments on how easily the screen scratches.
Now do the same for Samsung phones. Amazingly, you get the same results.
The real fact of life is that glass scratches if you don't take care of it. And not taking care of it means carrying it in a pocket without a slipcase or some other form of protection. Putting it in a pocket with keys is an obvious no-no (I hope). But even an "empty" pocket has normal grit from the environment in it. You can put a screen protector on it, but the screen protector will then scratch. At least you can replace it.
I don't use a screen protector, but I have always kept my phones in a fabric-lined holster. My wife keeps hers in a portfolio case. And amazingly, none of our phones (all 9 of them) have ever shown any scratches. Or perhaps not amazingly. Perhaps it all comes down to taking proper care of your $1,000 device.
Bottom line is anyone who wants to use their phone without a screen protector is inviting scratches, even if the phone is safely stored in pants pockets or a purse.
This happens with EVERY new phone launch. People claim the phone is so much easier to scratch than the previous phone. Maybe the new phone is. But the glass as your post above correctly states is less prone to breaking in a fall. There's always going to be a trade-off. The glass may be stronger, meaning it won't require replacing as often, but it may be easier to scratch, so buyer beware and take appropriate precaution to protect their very expensive purchase.
My phone wasn't even touched by my fingers out of the box before a screen protector was installed. I'll never have to worry about my iPhone screen being scratched. That was my choice.
Indeed. The Belkin magic screen protector installer is amazing. That said, there is a do it yourself at home kit from Spigen, which for the money is also amazing and pretty much impossible to mess up.
You get two tempered glass protectors for an unbelievable price.
You are confusing the strength of glass with it's scratch resistance. They are not the same. Go out to Youtube and watch many of the videos where people are proving how strong the glass is in drop tests. This years new iPhone screens are indeed stronger and much less susceptible to breaking from a fall. But that in no way means the screen can't be scratched.
Yes, you bought a $1000 phone and yet you chose not to spend just a few dollars (you can get protectors on Amazon for $10) to protect the screen of your $1000 phone.
Here's a fantastic option from Spigen: https://www.amazon.com/gp/product/B07HRZPYP2?pf_rd_p=183f5289-9dc0-416f-942e-e8f213ef368b&pf_rd_r=T7R4PRDX4DMAZTNZ11NH
iPhone 11 screen scratches
