audi mmi won't toggle songs and skip songs since latest iPhone update

Hello postj,

Welcome to the Apple Support Communities. It sounds like the car is unable to control music and skip songs after the update. I'll be happy to help.

Here are some suggestions:

• If you haven't already, be sure to back up then update your iPhone to the latest version of iOS (13.1.1): Update iOS software on iPhone - Apple Support
• Also, be sure to update the car's firmware.
• These steps can also help since the car uses Bluetooth to connect to the iPhone: If your iPhone, iPad, or iPod doesn't connect to or work in your car - Apple Support

If you're still having issues, reach out to Audi directly for other possible steps since it only happens after pairing to the car: USA Customer Service | Contact Audi | Audi USA

Best regards.

I can confirm that iOS 13.2 Beta 3 and Beta 4 work already with Audi MMI. Apple is aware of this problem and solved it in the current Beta versions. Hopefully the final 13.2 will also include this fix. You dont need to do anything with your phone!!! Just wait for 13.2. There is no solution with the current release!!!

Hello,

You need to reset Bluetooth, Audi Connect and Entertainment on your MMI. Then pair the iPhone again and it should work.

The problem is not only if you use bluetooth connection, it also presists if you use the Audi AMI Interface cable - lightning adapter. Apple brought this problem with iOS 13.1. Earlier iOS versions even 13.0 does not have this track skipping problem. The problem happens with different iphone models, i tried iphone 6Splus, iphone X and iphone 11 pro max. There is no point of sending the people to Audi and let them complain about the problem. BMW, Mercedes and other car brands have the same issue with the latest ios update. People buy iphones because of the stable compatibility with most of the popular car brands. Apple broke this compatibility with ios 13.1, please fix the bug!!!

Today I downloaded the new update (iOS 13.2) and the MMI works fine again. Titles within a playlist can be toggled normally again - both on the steering wheel and via the volume button.

postj,

Thanks for the additional information regarding your iPhone and the car.

Since Apple Music as a whole is also having issues, try removing the Apple Music app then installing it again: Remove built-in Apple apps from the Home screen on your iOS 10 device or Apple Watch - Apple Support

Remember, this would remove any songs that were previously downloaded. They might need to be downloaded for offline listening again.

If you're still having issues, reach out to the Apple Support team here: Contact Apple Support

Enjoy your weekend.

I have the exact same issue on the IPhone 11 Pro. It was working all fine till I uodated it to iOS 13.1. I thought the subsequent software update releases would fix the issue but it didn’t.

I took my car to Audi today and they updated the MMI software/firmware to the latest version but it didn’t change anything.

The guy at the service centre tried his iPhone XS Max running on iOS 13.1.1 as well and encountered the same issue.

I’ve contacted Apple Support already they’re saying they haven’t heard about this issue before.

I’ll post again if I find a solution or Apple contacts me back.

Since installing the IOS 13.1.3 this week, my 2018 Audi Q5 keeps prompting me to enter my password. (Never had this message before.) I went into the Audi dealership this morning and was advised by the service advisor that they have been inundated with similar issues and complaints from other customers. Apparently this update has also affected certain Mercedes vehicles and other mfg's vehicles. He instructed me to hit the "cancel" each time is appears and proceed until Apple corrects this bug. My music functionality isn't working in spite of recommended reset instructions. This seems to be just another "bug" in Apple's latest update. Very frustrated and disappointed.

Hello guys,

I have the same Problem. iPhone XSMax, Audi A6. Playlists doesn‘t work. My other iPhone works fine with an older iOS.

On the phone with Apple Support. She is aware of this thread (even confirmed this thread number) so knows that there are multiple people with this issue. She also made sure to get my phone type (iphone 10R) and my car (Audi Q5 2018). Unfortunately, she doesn't see that there's a fix being worked on with engineering.

we are going to reset my phone to see if that works, and if not- they'll forward this to engineering. So hopefully this gets resolved one way or another!

I have this exact same issue. 2017 Audi TTS here. iOS 13 was just fine, iOS 13.1 completely removed my ability to select tracks via the car or use my previous/next track buttons on the steering wheel. These are normal, iTunes purchased tracks played through the built-in Music app. I also tried this with my roommates iPhone before updating to iOS 13 (worked just fine), and it's the same problem after he updated to iOS 13.1.1. Please fix this bug!!!