audi mmi won't toggle songs and skip songs since latest iPhone update

Hello postj,

Welcome to the Apple Support Communities. It sounds like the car is unable to control music and skip songs after the update. I'll be happy to help.

Here are some suggestions:

• If you haven't already, be sure to back up then update your iPhone to the latest version of iOS (13.1.1): Update iOS software on iPhone - Apple Support
• Also, be sure to update the car's firmware.
• These steps can also help since the car uses Bluetooth to connect to the iPhone: If your iPhone, iPad, or iPod doesn't connect to or work in your car - Apple Support

If you're still having issues, reach out to Audi directly for other possible steps since it only happens after pairing to the car: USA Customer Service | Contact Audi | Audi USA

Best regards.

postj,

Thanks for the additional information regarding your iPhone and the car.

Since Apple Music as a whole is also having issues, try removing the Apple Music app then installing it again: Remove built-in Apple apps from the Home screen on your iOS 10 device or Apple Watch - Apple Support

Remember, this would remove any songs that were previously downloaded. They might need to be downloaded for offline listening again.

If you're still having issues, reach out to the Apple Support team here: Contact Apple Support

Enjoy your weekend.

Hi, I’m having exactly the same problem with my iPhone X and Audi A4 avant 2015, won’t toggle tracks since the iOS 13. Infuriating! I’ve hard reset my phone, restored it and reloaded Apple Music. Audi have checked it and confirmed it’s working as is should (I’m under warranty) other iPhones appear to work ok. I have noticed that this problem is only happening with Apple playlist. Albums seem to work ok but majority time playlists are what I listen too.

has anyone got any more advice or fixes, driving me mad

I have this exact same issue. 2017 Audi TTS here. iOS 13 was just fine, iOS 13.1 completely removed my ability to select tracks via the car or use my previous/next track buttons on the steering wheel. These are normal, iTunes purchased tracks played through the built-in Music app. I also tried this with my roommates iPhone before updating to iOS 13 (worked just fine), and it's the same problem after he updated to iOS 13.1.1. Please fix this bug!!!

I have the exact same issue on the IPhone 11 Pro. It was working all fine till I uodated it to iOS 13.1. I thought the subsequent software update releases would fix the issue but it didn’t.

I took my car to Audi today and they updated the MMI software/firmware to the latest version but it didn’t change anything.

The guy at the service centre tried his iPhone XS Max running on iOS 13.1.1 as well and encountered the same issue.

I’ve contacted Apple Support already they’re saying they haven’t heard about this issue before.

I’ll post again if I find a solution or Apple contacts me back.

I have the exact same issue in my A4. Not only are there malfunctions with iTunes but also other apps- Skype, Open Table, Aera, etc. Apple needs to fix this and fully get out the bugs before launching.

I have the same exact issue... 2018 Audi SQ5. I can change tracks using forward and reverse but the control wheel on the MMI does nothing when selecting songs. Also the steering wheel scroll button does not work when selecting music from the center virtual cockpit screen. I am running 13.1.2 on an iPhone 11 Pro. Apple please help.

The problem is not only if you use bluetooth connection, it also presists if you use the Audi AMI Interface cable - lightning adapter. Apple brought this problem with iOS 13.1. Earlier iOS versions even 13.0 does not have this track skipping problem. The problem happens with different iphone models, i tried iphone 6Splus, iphone X and iphone 11 pro max. There is no point of sending the people to Audi and let them complain about the problem. BMW, Mercedes and other car brands have the same issue with the latest ios update. People buy iphones because of the stable compatibility with most of the popular car brands. Apple broke this compatibility with ios 13.1, please fix the bug!!!

I updated my iPhone to iOS 13.1.3 and was hoping that it would fix the issue but it didn't.

However, I noticed that this is only happening if I play music through a playlist.

If I play music by going through either the 'Artists', 'Albums' or 'Songs' tab, car controls work absolutely fine.

I'm not too sure if anyone has noticed this or not but I found it out last night after updating the iOS.

I called up Audi and they just don't know why this is happening.

yes, older iOS versions are not signed any more, you cant downgrade the phone.. Yesterday's iOS Update 13.1.3 "fixes an issue where Bluetooth may disconnect on certain vehicles" and I hoped they addressed the track skipping issue as well, but had no luck. I hope that Apple is aware of this bug and fixes it.. Music control within a Playlist is completely messed up...