iOS 13.1 cutting off text of forwarded emails?

Hi,

I have found this also. It's definitely an iOS 13 issue (along with lots of other new Mail app bugs that are annoying - so much so that for my personal iPad and email I have moved to using the Outlook app), and needs fixing. I have to use the Apple Mail app for my work iPad and iPhone, and have discovered a workaround in the meantime....

Click on the email you want to forward.

"Select All" text in the email.

Now click on the (arrow and) "Forward" button.

Now you should find all the email below as normal.

I think I found a workaround until Apple fixes this problem.

If you hit reply or forward and notice it isn't including the text when you forward or reply, cancel that email and do the following.

Open message you want to reply/forward

Select all the text in the original email (tap to highlight part of the text and then tap Select All)

Now hit reply or forward. All the text should be included.

I’ve found a workaround that works for me and doesn’t clip the message. From your email inbox swipe left on the email you want to reply to or forward, select the “...” option for more, then choose reply, reply all or forward. It then opens the email in composer and it isn’t clipped.

I live chatted support regarding this issue- they had me delete and reinstall the mail app on my phone- this seems to have resolved the issue for now!

Same problem with 13.1.3. Ended up removing Office365 email account and adding it back in, and that fixed it.

we've been testing internally for a while only occurs with iOS 13. Can confirm this is a 13 bug with the native mail client. We have also tested the early iOS 13 beta (beta 2 onwards) same issue so has been present since beta.

iOS 12 uneffected. Android uneffected, Outlook iOS app uneffected. Purley a iOS native email bug. Have tested both on exchange 2016 **13 and exchange 2019 **2

Found this on another thread and it worked: Settings > Mail > Include attachments with replys > change this setting to “Always.”

to fix the “double delete” problem where you have to delete every message at least twice to get it to delete, delete and re-install your exchange account.

Although frustrating, there is a workaround for this.

If you are forwarding a thread, select “see more” at the bottom of the most recent message, then hold down and “select all”, which will highlight all text. Once everything has been selected, select “forward” and the whole message will be pasted into the body of the forward email. Add your recipient and type your message then hit send. It’ll ask if you want to include original attachments.

If it is a single email, skip step one.

I hope this helps temporarily.

Work around that seems to work for me:

rather than "forward" the email, hit "reply" and then change the email addresses in the TO: field.

Annoying to have to do this, but until they fix it....

we have the same issue, large coperate enviroment, random forwarded emails cuts off all the below text so nothing is actually forwarded.

have mutiple devices connected, issue not present on ios 12 only since ios 13 upto 13.2 also. Even seeing this on icloud connected accounts so clearly not a pure exchange issue must be the native iOS mail app. We dont get the issue for outlook app users.

Has apple even identified this as a problem? - Sureley someone like Tim cook would be getting the same issue?

The problem also seems to go away (I think) once 'organise by thread' is switched on in Settings>Mail. I have just yesterday switched it on (along with "most recent on top" and "complete threads" and now all forwarded emails have full content forwarded as they should.

You're very welcome. Just posted another, but I should have linked to this I think..? (Sorry, posting newbie!)

The problem also seems to go away once 'organise by thread' is switched on in Settings>Mail. I have just yesterday switched it on (along with "most recent on top" and "complete threads") and now all forwarded emails have full content forwarded as they should.

I discovered a work around for this issue. Highlight the text you want to include BEFORE you click forward or reply. It will be added on the next message.

It’s another step in the process but it works well for me. Running iOS 13.1.3. Hope this helps

@Cybrarian4, just downloaded 13.2.2 and it appears that the issue was resolved. I hope it remain this way.