iOS 13.1 cutting off text of forwarded emails?

Since moving to iOS 13.1, my iPhone 7 has been cutting off emails that are being forwarded when using the Apple Mail icon on the iPhone. If you look at the forwarded email, it only includes the subject line of the earlier/previous email and cuts off the rest of the text of the email. I changed the iPhone setting to use "Complete Threads" and that seemed to resolve it, but then the issue came back, so I had to turn the iPhone completely Off then back on. Turning off and on seemed to resolve it temporarily. Is there a permanent fix to this email problem? Thanks!

iPhone 7

Posted on Sep 27, 2019 6:46 AM

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Posted on Nov 6, 2019 9:49 AM

Hi,

I have found this also. It's definitely an iOS 13 issue (along with lots of other new Mail app bugs that are annoying - so much so that for my personal iPad and email I have moved to using the Outlook app), and needs fixing. I have to use the Apple Mail app for my work iPad and iPhone, and have discovered a workaround in the meantime....


Click on the email you want to forward.

"Select All" text in the email.

Now click on the (arrow and) "Forward" button.

Now you should find all the email below as normal.



123 replies

Nov 24, 2019 9:32 AM in response to Bruce Stewart

13.2.3 was a big improvement for mail issues. However we’re still getting reports of following:


• Duplicate sent items showing on phone (but not actually sent twice and not actually two copies on mail server)


• Inbox doesn’t consistently refresh. Requires manual refresh.


• Sent button (blue up arrow) doesn’t respond. Have to exit app or kill it and relaunch to resolve.


• Randomly, users will get a black screen with a prompt that says “UNDO OR CANCEL”. If you hit cancel several times the screen slowly fades back to the mail app with each time you press cancel. We can’t figure out what causes this. It seems to be after the phone is locked.

Dec 4, 2019 2:16 PM in response to Cybrarian4

Why is this still an issue? It’s maddening and slowing my productivity. After years of iPhones and big love for Apple, this might be it if they can’t get it fixed. I understand temporary glitches, but my God. This has been going on for months. Fix it or I’m out. I’m ready to upgrade my phone anyway. Seems like the right time to break up, Apple. It’s not you, it’s... wait, nope. It is you! FIX IT!

Dec 5, 2019 7:54 AM in response to RottenApple513

Agree. It’s really disappointing. We’re still getting reports of other email issues:


• Duplicate sent items show on Apple devices in Sent Items (but not actually duplicated on mail server)

• Sent items and other folders don’t refresh.


Additionally, outside the email issues, the OS is buggy in other places. The new text selection, for example, has strange behavior at times and things freeze. Forwarding text messages we’ve had some odd issues as well.


Again, all around, very disappointing.


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iOS 13.1 cutting off text of forwarded emails?

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