Iphone 11 Pro Max and Carplay not working

That's interesting as I did not think there was functionally any difference between an 11 Pro and 11Pro Max other than size and battery life - the 11 Pro Max has a bigger battery with an estimated 4 hours extra life.

Did you ever find a resolution for this? I have an iPhone 11 Pro with a 2018 Maxima and have the same issue. Car play worked fine with my iPhone XS running iOS 13, but as soon as I got the 11 Pro, it just crashes over and over and fails to start. I recently got a software update on the car at the deal and it did not correct the issue.

That’s great news! Thank you for sharing. Keep in mind that using the beta software voids an Apple Genius to service your phone. You’d have to factory restore to the official, and latest firmware before getting service.

I am also having this same issue. Was on the phone with Apple for 1hr 1/2...wont hear back until Friday once their engineering team looks at what is wrong. My 10 XS Max worked fine with Apple CarPlay and now with the 11 Pro Max I can't even connect to CarPlay with my USB cord. Very frustrating and Apple doesn't seem to know what is going on. One of the senior technicians said they may have to take my phone to look at the issue and issue me a completely new phone.

Just updated to 13.3.1. STILL NO LUCK WITH CARPLAY WORKING AT ALL!!!

Come on Apple. How is it that your top of the line phone the 11 Pro basically doesn’t work with CarPlay

I have a 2018 Murano and the 11Pro Max

Apple has known about this issue for months

get it together please

Just installed ios 13.3.1 and carplay is still disconnecting randomly...grrrr!

They should add an app that tracks the connections and errors....then we can at least see what the **** is going on.

Then maybe we can point fingers in the right direction....even though I still believe it's apples issue!

What a fiasco. A feature that worked seamlessly is now kaput. I have an iPhone 11 with a new Mercedes E300. I should add that Mercedes in their infinite wisdom have never offered the wireless Carplay feature on the CLS, G or E class.

I switched to the 11 from the XS on December 20, 2019. CarPlay refuses to work. I did install the latest update as well. Here's the screen shot of what I see on my car screen. I can never select 'Accept & Start', because it is disabled. (I also tried disconnecting Bluetooth and trying to start CarPlay first using the USB cable, as the poster above suggests )

I have a support case open with Apple, people have been very polite and I've tried a ton of things. Sending them logs, completely resetting the phone, etc. etc.

Well, I updated my 11Pro Max to 13.3.1 and on today’s short run (20 min drive) it connected perfectly but after 5 min. drive the sound got choppy again and super laggy and unresponsive when switching applications within carplay on my Nissan Maxima 2018. 😔...

I can *** confirm that the iOS 13.3.1 does NOT fix the issue. No sound for phone calls or Siri continues to be an intermittent/random problem with my 11pro and 2019 Subaru Crosstrek. I have tried every single “fix” on this forum. Just sent the USB C adapter and cable back because it didn’t help. I can be talking on the phone one min and the next phone call will not have any sound (it connects, but no sound).

i have made 4 reports directly to Apple.

I think this is a safety issue.

I wish for someone to propose a fix that actually has lasted over one month, otherwise I will personally not consider it a fix. Ive gone as long as three weeks with no issues. Then, BAM!

I’m glad you’ve had success! Unfortunately, my issue isn’t with connectivity. I connect quickly and easily every time no matter it the car is cold, warm, already connected to Bluetooth, not connected to Bluetooth, whether it’s 100% charger or at 20% and no matter what cable or connector I’m using. My problem is with randomly not connecting with sound on phone calls, no sound for Siri, therefor no sound for navigation or messaging. It will only work again once my car is turned off for about 5 minutes, then it will work correctly until the next random event. Personally, I think my problem has something to do with Siri. The other problem I have is my lock screen sound randomly gets loud. Like volume ten, even tho my sound is tuned low. It goes back to normal when I ask Siri a question. So given this along with all Siri function stops randomly in my car, I can’t help but think there is some connection.

I've had this exact same issue with my 11 pro and my 2018 Maxima. Apple gave me a brand new phone and I'm still having this issue about 70% of the time. Nissan says its Apple and Apple says it might be my car. But my girlfriends Iphone X has 0 problems connecting every single time. I am beyond frustrated with this. I've resorted to using a phone holder just to use my GPS in my brand new car. I've tried every possible solution and none of them work. I appears that the only option is to get a different phone :-(

Well my friend, I used an iPhone 7 IOS 12 on my Maxima with no issues, then switched to an Android OnePlus 6T because I refused to pay for an IPhone pro and the Android Auto experience was so much worse that I had the brilliant idea to change it for an IPhone Pro to avoid the Android auto continuous random disconnections and now a year later also using a phone holder in front of the useless beautiful dashboard screen 🤷🏻‍♂️

Unfortunately I tried that and although it did work better I can still only connect about 40% of the time. Unless I need to try a different adapter. It’s a shame that apple doesn’t sell or recommend one.

I have the same exact issue. CarPlay worked flawlessly using iOS 13 on iPhone 8 Plus. But ever since I got iPhone 11 Pro Max, it cycles “Starting CarPlay” and “CarPlay failed to start”. iPhone gets really hot and really doesn’t charge.

I’ve tried that and it helped but didn’t fix the problem. The majority of the time it just doesn’t connect or it’s jittery like it has a RAM issue or something. Maybe you can share which adapter you actually purchased?