Iphone 11 Pro Max and Carplay not working

I have the new iPhone 11 Pro Max and a 2018 Nissan Maxima with carplay. Carplay worked with my previous Iphone X even after the IOS 13 upgrade but with the Iphone 11 Pro Max carplay just keeps saying it won't start and retries again. Any ideas?

iPhone 11 Pro Max

Posted on Sep 27, 2019 8:28 AM

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Posted on Oct 1, 2019 8:28 PM

Found a solution here. Please buy a USB male to type c female converter. Use that to connect with the type c lightening cable comes with the iPhone 11. It works immediately when I plug in.


It is the software and hardware compatibility issue. This could be a fix before the official solution comes out.

452 replies

Oct 21, 2019 8:25 PM in response to Arthur_P_Johnson

This doesn’t explain why mine works intermittently, with various cables and charge levels. And if you read back, others have tried all of that too and it didn’t help. Also, others in 13.2 have reported it hasn’t fixed the issue. I’m beginning to regret getting this phone. This is a safety issue and not acceptable. I’ve said this to Apple. They act like they’ve never heard of this problem.

Oct 24, 2019 9:00 AM in response to Magicbin

U really cant expect much from a bunch of kids working to softwares . Lately having an Iphone looks pretty much a sadistic desire to complicate ur life . Makes u wanna have a competitor phone ? Why ... couse others simply test their phones , softwares bef launching an 1500 E phone. Having an iphone 11 pro and using a 5s for bmw carplay . 11 pro doesnt conect . The answer is simple now . They dont really care...good job Apple .Not !

Oct 24, 2019 1:49 PM in response to derekgord

Sure it is , they just flooded the market with it , now we gotta deal with all their problems . Anyway its fun . Got an iphone pro and use 5S for appleplay . How sick is that . Not gonna discuss other issues here , but it simply lacks common features if other brands . I mean its **** simple , u the Apple , take all the phones of the market , grab all the good options other have and juat offer it and ad something extra . But when it misses simple functionality . The phone it actually jams to simple tasks . Makes me laugh but its sad

Oct 25, 2019 1:45 PM in response to Lwow123

Thinking to return mine , that's not a phone to match its price . As i said they just droped it on the market with tons of glitches . I aint here to test their betas and stuff . They had plenty of time bef launching . They simply incapable lately . Probably u all here forget how much this phone costs . Or its a time when 1000 € is change money who knows

Oct 27, 2019 7:07 AM in response to Lawson_Kyle

Mine also , simply doesnt work , probably we need to buy other cars in order to use an Iphone right now .... anyway everyday i find things that annoy me in daily used . I can only expect the new samsung 11 and return to android as their attention to user needs is better . Ill stick to a lousy 5s to my armrest for apple play and thats it . Meantime other issues as always , make a selfie , go to pic edit , mirror image couse they incapable of u derstanding that u wanna take a pic that u control and see how u gonna look . U dont wanna go to edit immediately just to mirror an image . So annoying , lack of features , basic ones . Carplay seems just nothing compared to other issues . And front camera is such a joke , was supposed to be way better not just like 10 %

Oct 30, 2019 8:40 PM in response to Tmcgoo13

Same issue, Mercedes Benz GLA 2018, I took the car to the cars dealer thinking that a car software update may help but it didn't, the same problem, actually I still have my old iPhone Xs (13.2 factory reset and configured again not from backup) and the CarPlay works but with the new iPhone 11 Pro super max (iOS 13.2) it does not work. I have to say that CarPlay was working on iPhone 11 but I made a complete reset of the iPhone 11 Pro Max without restoring from BackUp and then the problem stated. I tried with many cables and actually I tried using an adapter from Regular USB to USB-C-Type in order to use the original cable USB-C-Type that came with the iPhone 11 but nothing. I tried also disabling and enabling CarPlay from "Screen Time"but nothing works. It is surprising for me that there is very few people reporting this problem ...

Oct 31, 2019 6:03 PM in response to Tmcgoo13

My 11 Pro connects just fine to my new 2020 Tundra. Everything works. Maps, music, Spotify, etc. PHONE CALLS, however, DO NOT WORK! The call is made (or answered) but the calls become choppy and CarPlay doesn't register the "time of call" until I hang up. The only workaround for now is to literally pull the plug if a call comes in or I need to make a call, and then Bluetooth takes over and it's fine. I shouldn't have to be unplugging and plugging the phone over & over, though.


Btw I plugged in my wife's iPhone 8+ and it worked just fine. I'm kind of wishing I'd have kept my 8+ instead of opting for the $300 credit from Apple for the trade in.


I also tried almost every suggestion on here. No luck. Running 13.2.

Nov 2, 2019 9:42 PM in response to jeremiahhouse08

Upgraded to the 11 and I have the same problem. It doesn’t seem to be a problem at all with my Chevrolet but it does not work with my Mercedes. I’ve been on the phone with Apple four times and the manufacturer (MBUSA). Mercedes claims Apple needs to do a software update and Apple acts as is if no one else is having this problem. I was on the fence when I upgraded to the 11, so since I’m within my 15 days of the purchase I plan to bring it back tomorrow and just get a Samsung. I’m so tired of Apple—they just aren’t what are used to be.

Nov 7, 2019 9:34 AM in response to Tmcgoo13

I have a 19 subaru forrester and have never had more problems than with the iPhone 11 pro max! 1200.00 phone and CarPlay is broken. Tried different cables; applied an update from subaru, moved to different usb connections.


They need to fix this. This is a basic need. How can i trust using maps and CarPlay when my radio reboots arbitrarily while driving! Calls are dropped; audio doesn't work at times.


All of it leads to a broken CarPlay.

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Iphone 11 Pro Max and Carplay not working

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