Iphone 11 Pro Max and Carplay not working

I have the new iPhone 11 Pro Max and a 2018 Nissan Maxima with carplay. Carplay worked with my previous Iphone X even after the IOS 13 upgrade but with the Iphone 11 Pro Max carplay just keeps saying it won't start and retries again. Any ideas?

iPhone 11 Pro Max

Posted on Sep 27, 2019 8:28 AM

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Posted on Feb 14, 2020 2:36 PM

I fixed mine today! I had Siri deactivated on the side switch turned off because I became annoyed with it coming up on my lock screen often when I grabbed my phone. Siri must be enabled for CarPlay to work on my 2017. Went to settings: general: Siri and turned it back in and CarPlay started working perfectly!

452 replies

Dec 3, 2019 11:57 AM in response to hodad_66

I noticed the other day that my watch is hooking up Bluetooth to my phone when I’ve got my phone plugged into my car instead of phone connecting to Bluetooth on my car. I can’t figure out how to disconnect watch Bluetooth to see if CarPlay works better when I select the car Bluetooth. I need to search how to turn off watch Bluetooth. I wonder if this will help my phone connection to the car???

Dec 4, 2019 3:32 PM in response to Tmcgoo13

I found a fix. I have a 2018 Nissan Altima SR special edition and it didn’t work when I tried with my iPhone pro max but when my wife put her iPhone XR in it worked flawlessly. So after a lot of trial and error. If you disable Siri and reconnect it works 80 percent of the time. It’ll work, just keep trying. This is obviously a software/hardware combo issue with the iPhone 11 Pro. Nothing to do with Nissan.

Dec 6, 2019 7:36 AM in response to royaltenenbaum

The fact you still have any issues means this software is flawed.


I have two cars that basically have the same BMW OS, a 19 Mini JCW and a 20 Supra GR. They are both wireless and use similar BMW OS. The Supra works perfectly and the Mini is a steaming pile. The Mini worked perfectly with my iPhone X. It still works perfectly if I use a iPhone X using the previous OS. They screwed this up and they need to fix it! I cannot even use BT on my Mini now as it wants to use CP and when I try to set up without CP it refuses! Apple support has been a joke!

Dec 6, 2019 7:54 AM in response to ReconTrojan

It is definitely software related. My problem occurs intermittently with my IPhone 11 Pro and my son’s 11max. I have done all of the “fixes” people have reported on this forum. Nothing works short of “forgetting this car” and resetting. This will work for one day or maybe three weeks. I have gone to the Apple store, allowed them to run a diagnostic and send to Apple, called support, have had my ticket “escalated”, the whole bit. My longest time without issue was the time between iOS 13.2.2 and as soon as the 13.2.3 came out, it started happening again. My particular problem is total disconnect from audio with phone or Siri.

Dec 6, 2019 9:48 AM in response to hodad_66

An update on Carplay and my 2017 Chevy Bolt......... I never checked the radio controls


The new phone must have turned off the "allow CarPlay" switch on the radio.


I never imagined that would happen as I did a direct update from my old 8+

to the 11 Pro Max. After a trip to Chevy and much time chatting with Apple the

advisor asked if I could "reboot" my radio so I started poking around. After seeing

the switch I remembered setting it some 2.5 years ago...... DUH!!!!!

Dec 6, 2019 12:08 PM in response to SuzThompson

I've been trying to keep an eye on this thread to see if an update that fixes the issue actually comes up. I've read a lot about how many people are trying to fix this by doing things like "buying different adapters", or different lightning cables and what not; when the issue lies in the charging/data transfer capability of the phone. Try this and you'll see what I mean. Charge your phone to 100% then go plug it in your car stereo and launch AppleCarPlay; it works no issues; however, as the batter use goes below 100% you'll start seeing the issue again. I can't wait for Apple to fix this!!!

Dec 6, 2019 1:45 PM in response to joseyjara

My issue has nothing at all to do with charge level. I’ve had it working on 20% charge and have had it fail at 100%. I think these attempts at “figuring it out” have all been coincidental and nothing is consistent beginning with the issues reported. The only consistent pattern here is that Car Play does not work efficiently with the 11 pro or the 11 pro max and thus far, there is no permanent fix.

Dec 13, 2019 6:07 PM in response to Bradleyaclarke

I have upgraded to the latest 13.3 and tried all the various suggestions. As of yesterday I've been able to figure out that if my iPhone 11 Pro Max is fully or near fully charged, then CarPlay in My 2018 Nissan Maxima works. If its not fully charged it doesn't work.


I did also figure out that Waze doesn't seem to work well in either case. But at least I have a solution. Still hoping for the complete solution, but that is progress.

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Iphone 11 Pro Max and Carplay not working

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