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Iphone 11 Pro Max and Carplay not working

I have the new iPhone 11 Pro Max and a 2018 Nissan Maxima with carplay. Carplay worked with my previous Iphone X even after the IOS 13 upgrade but with the Iphone 11 Pro Max carplay just keeps saying it won't start and retries again. Any ideas?

iPhone 11 Pro Max

Posted on Sep 27, 2019 8:28 AM

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Posted on Sep 29, 2019 6:15 PM

Also having the same issue on my 2016 Yukon Denali. I've had 2 phone conferences with Apple Engineers and they installed some diagnostic software to see what is going on. They said a reply can take 24 hours to 4 days. Will update.

452 replies

Oct 9, 2019 1:10 PM in response to JAFuentez

Changing the name of my iPhone seems to have worked for me.


My phone was set up as new (because I could not get it to restore from my iTunes back up - another irritating bug!), but I gave it the same name as my previous phone. I consistently had the problems outlined in this thread. I just renamed the phone to something different a couple of days ago and CarPlay now starts just fine in my Nissan LEAF.

Oct 10, 2019 12:39 PM in response to HailChaser

I think I have figured out where my issue is. I tried the battery setting with no luck, and I tried the usb a to usb c adapter with no luck. I did not try 13.2 beta but with what other people have stated it seems like it is hit or miss.


What I have noticed is this: if I crank my 2015 Silverado and allow my phone to connect to Bluetooth then unlock my phone and plug it in, it disconnects from Bluetooth and connects to CarPlay every time. If I do all of the same steps but don’t unlock my phone then it doesn’t work...ever. And this with with me having the setting enabled for CarPlay to work with the phone locked.


So for now I just make sure I unlock my phone before plugging it in...hopefully Apple will fix this.

Oct 10, 2019 5:58 PM in response to Tmcgoo13

Maybe I’m more forgetful than others, but when I got my iPhone 11 I was going crazy trying to figure out why it would play music but not connect to CarPlay in my 2016 Chevy. In my case I found the answer on the Chevrolet website


having been a while since I set up my phone for my truck I forgot that there is a CarPlay setting on the infotainment system so once I clicked on that setting and added my iPhone 11 all my issues went away. I would recommend anyone having issues try looking into the issue on your automakers website. Hopefully this helps someone else having a brainfart like me

Oct 12, 2019 10:48 AM in response to Tmcgoo13

I have a 2019 Lexus NX with Apple Car Play. I upgraded from the iPhone X to the 11Pro. I’m having issues with phone calls while using the Waze app. I can’t talk with the phone using Apple Car Play plugged into the usb Apple plug and use the maps app at the same time. Is anyone having that issue? I didn’t have this issue with iPhone X.

Oct 14, 2019 6:44 AM in response to Tmcgoo13

Adding my name to this thread for a hopeful solution from Apple.


Used an iPhone X and XS flawlessly for 2+ years with my Sony XAV-AV5000 unit. Received the iPhone 11 Pro and have had nothing but issues with CarPlay since. Clearly hardware because I've swapped about a dozen different cables and have used the stock/shipped iOS and every developer beta update since to no avail.


It connects approximately 1 out of every 10-15 attempts. After a few minutes of connectivity (should it actually connect), Maps becomes incredibly sluggish and unresponsive. Music skips like old CDs did in the 90s. It's atrocious.


Unrelated (and this gives me extreme worries that it's a major hardware issue), a good friend of mine is having a terrible time with her Dexcom continuous blood glucose transmitter after activating her iPhone 11 as well. Clearly there's something else going on here based on this thread.

Oct 14, 2019 3:30 PM in response to Tmcgoo13

Had the same issue as soon as I started using my iPhone 11 Pro Max with iOS 13 & then 13.1.2. This was occurring on all of my vehicles that were CarPlay compatible and even a rental car. Also same issue with different lighting cables.


Updated to iOS 13.2 Beta (17B5068e) Problem solved on all vehicles using all cables. Haven't had a failure yet.


So if your patient enough to wait for the official release of 13.2, it should solve. If not, join the Beta program, download 13.2 and you should be good to go.


Any other users still having issues while using 13.2 ?

Oct 14, 2019 6:08 PM in response to tmcgoo

I just got the iPhone 11 Max and every time I plug into my 2017 impala for CarPlay it does not want to read my phone but it reads my wife’s iPhone 7 and my old iPhone 8 Plus without a hitch what’s going on it will work but I have to keep unplugging it and plugging it in about 50 times or I have to go into the car settings and erase it and re-do it and sometimes that doesn’t even work please help is anyone else having these problems

Oct 17, 2019 11:19 PM in response to melodienyc

I am soooooo over it! Mine doesn't work after all the updates and troubleshooting.

My colleague also has the same iphone 11 and his doesn't work either!

We have tried different vehicles, all have the same issue.

I've had new handsets, leads, reset the phone, upgraded, forgotten devices, set up from new........you name it i've tried it.


Hope Apple sort it as I have to have Carplay, I work on the road constantly.

Iphone 11 Pro Max and Carplay not working

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