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Iphone 11 Pro Max and Carplay not working

I have the new iPhone 11 Pro Max and a 2018 Nissan Maxima with carplay. Carplay worked with my previous Iphone X even after the IOS 13 upgrade but with the Iphone 11 Pro Max carplay just keeps saying it won't start and retries again. Any ideas?

iPhone 11 Pro Max

Posted on Sep 27, 2019 8:28 AM

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Posted on Sep 29, 2019 6:15 PM

Also having the same issue on my 2016 Yukon Denali. I've had 2 phone conferences with Apple Engineers and they installed some diagnostic software to see what is going on. They said a reply can take 24 hours to 4 days. Will update.

452 replies

Oct 21, 2019 4:49 PM in response to Tmcgoo13

I have been experimenting with cables, and it looks like the iPhone 11 Pro Max needs MORE BANDWIDTH in order to support CarPlay PLUS Apple’s new battery optimization algorithm. The old USB-Type-A-to-Lightning cables don’t have enough bandwidth to transmit all the data you need for CarPlay while also transmitting the power needed by your iPhone 11 Pro Max.


SOLUTION. Use an Apple-Authorized, USB-Type-C-to-Lightning cable, and attach a generic Type-C-to-Type-A adapter. I’ve been using both Apple’s own cable that comes in the box with my 11 Pro Max — and today I also tried the Anker Type-C-to-Lightning Cable. Both successfully boot CarPlay for my 11 Pro Max, 100% of the time,


HYPOTHESIS. I figure these newer, Type-C-to-Lightning cables have a newer chip that transmits more bandwidth. They were originally used to fast-charge and transmit data to the new iPads Pro (the ones with Type C connections), and they must have a wider gate for this task. Thus enables them to transmit all the data needed for CarPlay while also charging the iPhone 11 Type C.


Eventually, Apple can solve this with a software, and I understand iOS 13.2 does just that.

Oct 21, 2019 8:25 PM in response to Arthur_P_Johnson

This doesn’t explain why mine works intermittently, with various cables and charge levels. And if you read back, others have tried all of that too and it didn’t help. Also, others in 13.2 have reported it hasn’t fixed the issue. I’m beginning to regret getting this phone. This is a safety issue and not acceptable. I’ve said this to Apple. They act like they’ve never heard of this problem.

Oct 22, 2019 8:15 AM in response to kokopelli.ck

Sorry it doesn’t work for you and I agree it’s a safety issue. I persist I believing the problem is related to the new charging algorithms and the power demands of the iPhone Pro Max battery, but it’s cold comfort when none of the suggested workarounds work for you. Intermittent problems are infuriating. Have you asked for a replacement phone?

Oct 23, 2019 4:23 PM in response to Tmcgoo13

As of 2 days ago my iPhone 11 stopped working with my 2018 Mitsubishi Triton.

previously it worked fine, I just dropped it off at the dealer this morning and their older models all seemed to work fine.

I am currently running iOS 13.1.3.


I will try forgetting the car and see if it makes any difference.


This is really annoying as i now have no maps/music etc


Oct 23, 2019 7:52 PM in response to Tmcgoo13

2019 Leaf here, and I am having the same issues. iPhone 7 worked fine, but iPhone 11 isn’t working with iOS 13.1.3


I tried renaming my device and forgetting my car in CarPlay on the phone, then trying again. Didn’t work.


I tried turning off the Optimized Battery Charging feature. Didn’t work.


I tried a new iPhone cable, and it WORKED!


Pretty frustrated though, the old cable (Apple certified but not an Apple manufactured cable) works fine with an iPhone 7, and this BS with having to use an Apple provided cable versus Apple certified is getting ridiculous. They should be sued for anti competitive practices.


One thing I haven’t checked is whether or not turning the battery optimization back on with the new iPhone cable still works, will try that tomorrow.

Oct 24, 2019 7:02 AM in response to Sav_DC

Sav_DC You plug the USB-C cable into the adapter, which then plugs into the USB port in the car. These are the adapters that I purchased that someone here recommended and it has been working fine since last night, including a 90 minute commute to work this morning. https://smile.amazon.com/gp/product/B079LYHNSR/ref=ppx_yo_dt_b_asin_title_o00_s04?ie=UTF8&psc=1


The pictures on the left can give you an indication of how it works. Just imagine that the power strip is your car.

Oct 24, 2019 9:00 AM in response to Magicbin

U really cant expect much from a bunch of kids working to softwares . Lately having an Iphone looks pretty much a sadistic desire to complicate ur life . Makes u wanna have a competitor phone ? Why ... couse others simply test their phones , softwares bef launching an 1500 E phone. Having an iphone 11 pro and using a 5s for bmw carplay . 11 pro doesnt conect . The answer is simple now . They dont really care...good job Apple .Not !

Oct 24, 2019 1:49 PM in response to derekgord

Sure it is , they just flooded the market with it , now we gotta deal with all their problems . Anyway its fun . Got an iphone pro and use 5S for appleplay . How sick is that . Not gonna discuss other issues here , but it simply lacks common features if other brands . I mean its **** simple , u the Apple , take all the phones of the market , grab all the good options other have and juat offer it and ad something extra . But when it misses simple functionality . The phone it actually jams to simple tasks . Makes me laugh but its sad

Oct 24, 2019 2:38 PM in response to Tmcgoo13

I have a 2017 Silverado and recently got an 11Pro Max and CarPlay is extremely finicky. It works once in a while and it seems there is zero consistency with things I try, tried every port, resetting, removing, using genuine lightning cable, blah blah blah. Worst of all is when CarPlay is not connecting the Bluetooth connection gets messed up and neither work. It seems to remove my truck from my bluetooth devices on the phone. Also found when the ethernet option comes up everything goes to heck. Not sure if the ethernet option has something to do with it. Can't figure out how to turn that option off to test. I have use an iPhone 8 and XS Max with zero issues with CarPlay, the XS Max was running 13.1.3. I use CarPlay all the time for business and am seriously considering ditching the 11 and going back to the XS Max. Seems with this being an issue on the site for well over a month Apple has no plans on trying to fix it.

Oct 25, 2019 7:36 AM in response to Tmcgoo13

I wouldn't assume that Apple doesn't care about this issue or that it won't be fixed. I'm confident, in fact, that Apple's working on a CarPlay fix right now, and quite a few people on this forum have found that the beta of iOS 13.2 fixes everything. However, it sounds like your truck may have problems that go beyond the ordinary —and if the lack of CarPlay is truly as disastrous as you describe, and your XS Max was running perfectly, In can understand your wish to go back to the earlier phone. If I were you, though, I'd at least back up my phone to iTunes (as described in the Beta section of the Apple Website) and try the beta of iOS 13.2 before tossing in the towel. That will cost you nothing but an hour our two of your time. Also, the fix that worked for me wasn't any old genuine Apple Cable, but an Apple Lightning-to-type-C cable (the kind that came with your iPhone 11 Pro Mac charger) with a Type-C-to-type-A adaptor so that it can be plugged into your CarPlay receptacle — but perhaps you've tried this, and it doesn't;t for for everyone, bit nothing seems to work for everyone. In any case, I truly sympathize with your frustration and I shared it in spades before landing on something that worked. Good luck, friend, and if you ever do find something that works, please report back for the benefit of the rest of us.

Oct 25, 2019 1:45 PM in response to Lwow123

Thinking to return mine , that's not a phone to match its price . As i said they just droped it on the market with tons of glitches . I aint here to test their betas and stuff . They had plenty of time bef launching . They simply incapable lately . Probably u all here forget how much this phone costs . Or its a time when 1000 € is change money who knows

Oct 27, 2019 7:07 AM in response to Lawson_Kyle

Mine also , simply doesnt work , probably we need to buy other cars in order to use an Iphone right now .... anyway everyday i find things that annoy me in daily used . I can only expect the new samsung 11 and return to android as their attention to user needs is better . Ill stick to a lousy 5s to my armrest for apple play and thats it . Meantime other issues as always , make a selfie , go to pic edit , mirror image couse they incapable of u derstanding that u wanna take a pic that u control and see how u gonna look . U dont wanna go to edit immediately just to mirror an image . So annoying , lack of features , basic ones . Carplay seems just nothing compared to other issues . And front camera is such a joke , was supposed to be way better not just like 10 %

Iphone 11 Pro Max and Carplay not working

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