Iphone 11 Pro Max and Carplay not working

I have the new iPhone 11 Pro Max and a 2018 Nissan Maxima with carplay. Carplay worked with my previous Iphone X even after the IOS 13 upgrade but with the Iphone 11 Pro Max carplay just keeps saying it won't start and retries again. Any ideas?

iPhone 11 Pro Max

Posted on Sep 27, 2019 8:28 AM

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Posted on Oct 1, 2019 8:28 PM

Found a solution here. Please buy a USB male to type c female converter. Use that to connect with the type c lightening cable comes with the iPhone 11. It works immediately when I plug in.


It is the software and hardware compatibility issue. This could be a fix before the official solution comes out.

452 replies

Oct 7, 2019 10:56 AM in response to Bradleyaclarke

I too have GM (Yukon XL 2017) Same problems as past 3 pages of problems - I will say (I've tried everything in these posts to no avail ) - but, allow hardware issues for sure since pro seems to be the issue, - If you have already connected to your phone at least once, then each time I get back into my truck(DON'T plug in cable yet) I go to "settings", "general", "CarPlay" and click on my "intellilink" and "forget this device.... (leave the settings on the actual stereo alone - I've tried deleting , etc - no avail) Once I've done that, THEN plug in the lightning cable (tried them all and all seem to behave the same) and so far it kicks in CarPlay each time (tried about 6 times now) - THEREFORE Apple, please fix it !! so frustrating

Dec 6, 2019 7:54 AM in response to ReconTrojan

It is definitely software related. My problem occurs intermittently with my IPhone 11 Pro and my son’s 11max. I have done all of the “fixes” people have reported on this forum. Nothing works short of “forgetting this car” and resetting. This will work for one day or maybe three weeks. I have gone to the Apple store, allowed them to run a diagnostic and send to Apple, called support, have had my ticket “escalated”, the whole bit. My longest time without issue was the time between iOS 13.2.2 and as soon as the 13.2.3 came out, it started happening again. My particular problem is total disconnect from audio with phone or Siri.

Jan 25, 2020 10:11 AM in response to Tmcgoo13

I have new IPhone 11 and car play works perfectly only when phone is at 100% battery charge. Even at 97% will not work. I have iOS 13.3. Seems Apple has had this issue a long time and still not fixed. 2018 Nissan Murano. Same issues as others have indicated. Going to try using a usb voltage meter to connect through. Seems like this may interrupt the charging which seems to Be the cause. Never had any issues with my iPhone 6.

Feb 3, 2020 6:08 PM in response to kokopelli.ck

@kokopelli.ck I have had success for almost 2 months, albeit a bit touchy. Everything has to be perfect; warm car, USB-C adapter, lightening cord, phone on locked screen, wait for phone to connect to Bluetooth then plug in. I only get the skipping if the car is cold. It does take a few attempts to connect sometimes (sometimes immediate) to CarPlay but eventually does and stays. Not the most convenient thing and it definitely needs improvement but I did not notice any difference with the 13.3 update so that was a waste of time! .

Feb 9, 2020 11:09 AM in response to mdel121

I’m not sure it’s Apple though. CarPlay with this exact iPhone and cable works flawlessly every single time in the VW Passat and a Ford Fusion rental car I had for 2 weeks. Being an engineering tech, I’d be interested to see how much current the new iPhone 11 Pro Max draws vs the old iPhone 8 Plus. It actually acts like it’s over loading the USB port or perhaps it’s right at the threshold. USB 1 vs 2 vs 3 all have different max current they BBCan support and iPhone 11 is drawing just slightly more current than the Maxima’s USB1 can support, is actually expect it to act that way. The only way I would know how to fix that is if Apple disables fast charging while on CarPlay. Just a hunch I’ve had.

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Iphone 11 Pro Max and Carplay not working

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