Iphone 11 Pro Max and Carplay not working

Yes the new 13.4 has fixed the problem. Do you have that version?

IOS 13 fixed the issue on my 2018 maxima. Also, make sure you’re using apple cables. I haven’t had anymore issues since IOS 13.

I also have the same issue on my 2016 Chevy Tahoe. It seems everyone who seems to be having the problem has GM Vehicle with CarPlay. iPhone 11 Pro here with iOS 13.1.2

The only way im able to get it to work is to have my phone connect via bluetooth, then disable bluetooth, go into settings, remove the phone from CarPlay, then add it though the cars menu by selecting add device, and then it works about 80% of the time.

Super frustrating, either an update form GM or Apple has to happen.

***READ THIS*** and move your comments to this page. I talked to an Apple representative and they told me to post these comments on their "feedback page". Here is the link:

https://www.apple.com/feedback/iphone.html

They also recommended to request a response in the body of the feedback.

I have a 2018 Mercedes and my new iphone 11 Pro Max will not connect to carplay. I also have an iphone 6 that works fine with carplay. Took car in to dealer for software update - the service team at Mercedes spent hours testing my car - multiple phones connected and worked fine, except the 11 Pro Max. While MB worked on my 2018, I drove a 2019 model and my 11 Pro worked fine with the newer model. I drive a LOT and rely on carplay heavily so really hoping Apple can fix the issue.

After a couple of weeks of trial and error, I think I’ve figured out the only way it seems to work. You need the USB C cable plugged into the USB C - A adapter. Battery charge optimization needs to be turned off and the phone needs to be charged to at least 95%. Anything less than that causes lag and eventually it shuts off, which I assume is a bandwidth issue. I’ve spoken to Apple customer support three times now and they claim they have heard nothing about this issue.

LOL! So you THINK that thread was helpful? No wonder all you guys using aftermarket cables and discovering that Apple OEM cables is like discovering the Holy Grail is awesome. Do me a favor, stay unhelpful. Here is a newsflash....OEM Apple cables have been the solution since Car Play first rolled out. They planned it that way. Self-Centered, most likely, smarter than most of you...assuredly.

I think I have figured it out. It is definitely a BT issue. I get in my car, wait for blue tooth to connect, also wait for my car to warm up because I have found that when the temps dip below 39, it does the skipping thing. If I drive around for about five minutes making sure the radio and the cord are warm, then plug it in, I do not get any skipping. I have had complete success for the last two months doing this every tine. I also unplug it before I turn my car and allow BT to reconnect before shutting my car off. This phone has a Bluetooth issue. I find it very difficult to connect to new BT devices. Once it connects, I don’t have any issues.

I have read this forum with some interest over the last month or so, mainly as I was thinking of upgrading my iPhone and was concerned that it would not work correctly with Apple Carplay, my situation was as follows:

• Mini Clubman Cooper S - September 2017 (2018 model with Apple Carplay fitted as part of the uprated Audio Pack)
• iPhone 6, iOS always at the latest level up to 12.4.4 (Highest level of iOS for an iPhone 6)

Carplay and my iPhone 6 worked very well wirelessly with the very occasional glitch requiring me to pair my phone with the car again. Apple Maps, my music on the iPhone and phone calls all worked well with the occasional issue with maps when phone reception was very weak, a general issue nothing to do with Carplay.

I planned to upgrade to an iPhone 11 Pro Max as it met my needs (as one device) for phone calls, email, messaging, hotography, videos amongst all the others that my 6 could no longer supply. In addition I would be back on track with iOS 13 onwards including new versions of Carplay.

It was, then, quite worrying that all the issues vis a vis iPhone 11Pro and Carplay both on this forum and others might require me to rethink and perhaps get an iPhone XS as there didn't seem to be the same issues with those (and other previous models) and Carplay. The 11Pro is not cheap and having it not working with Carplay would be a definite downer! 

In the end I decided to bite the bullet and I did get an iPhone 11Pro Max. That was about a month ago and wanted to update this forum with my experiences, first:

• I reset all Bluetooth and Wireless settings in Carplay back to as delivered.
• I installed my iPhone 11 Pro as a new phone and did NOT ship settings across from my iPhone 6 or a backup on my PC.
• I connected my iPhone 11 Pro as an new device to Carplay as per Mini instructions.

The phone connected very easily and from then until now (fingers crossed) has worked flawlessly some points of interest are:

• The phone connects much quicker (always wirelessly) than my iPhone 6 and usually from the pocket of my trousers or jacket. Music picks up exactly from last point played.
• iOS 13 has an improved layout and function interface on Carplay.
• Mapping is much quicker, although this is probably down to the faster iPhone and not Carplay.
• The iPhone 11Pro Max is too big to fit in the wireless charger in the centre armrest in the Mini Clubman but it has such an improved battery life and it normally stays in my pocket. I have a very short USB to Lightening lead that can charge the phone on long journeys with it sitting in the small tray in front of the gearshift.
• Music (on the phone) works flawlessly and streaming from Spotify works well but prone to the odd glitch if the signal area is weak or disappears.
• Phone calls work very well no dropouts etc.
• WhatsApp and messaging works well with voice replies OK (Siri) 

I hope this is of interest as my experience seems at odds with most of the posts on this forum and may help others bite the bullet and upgrade as they might have been planning to. I had planned to return the iPhone 11Pro Max to Apple if it had all gone the wrong way as others here unfortunately have experienced but thankfully I am very pleased with my new phone and having it work so well with Carplay, quite a bit better that the iPhone 6, is an absolute bonus.

Hey everybody I have great news. I just updated my phone to the beta version of iOS 13.4 and I think it’s fixed! I’ve used 6 different cables and they all work. I’ve unplugged it and plugged I back in and it’s working every time! Keeping m fingers crossed, I think this update might be the one :-)

Betas are not for everyone but I’ve been using the developers betas for years, not the public ones. And I stopped using it because of this issue thinking it was part of the problem. So I’m glad I put it back on. It’s definitely fixed. Look for that 13.4 upgrade.

Well, maybe it doesn’t fix the Subaru issue but it definitely fixed the issue with my maxima. I haven’t had one disconnect or problem connecting to CarPlay at all since I’ve upgraded. I don’t use the original cable. I actually just use a regular iPhone cable. Hope they get you fixed soon.

Settings...battery....battery health and then turn off optimized charging. Lmk how that works for you

It is 13.2. But I had to update it each one of them. I’ve tested it now and have no problems.

I am using the lighting cable (usb A to lighting) from AirPods 2

I believe you can go to Best Buy or Apple store to buy a USB A (if your CarPlay input interface is USB A) to lighting cable