Scam phone call from Apple?

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams

Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

https://support.apple.com/en-us/HT204759

Its a phishing attempt. Apple will not call unless you request a call

To report phishing the email address is actually

reportphishing@apple.com

It is a scam.

About Email and Other Scams

Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.comor itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.

An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.

Avoid Scams

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Report phishing email to abuse@apple.com.