I'm having the same issues. My ATV 4K shuts itself off (goes into sleep mode) at my predesignated sleep time (in my case 15 minutes) when using the Pandora App. I mentioned this issue in another thread that after updating to 13.0 (along with
experiencing several other update issues), Pandora was dropping out about every 15 minutes. After the drop my screen went blank. I would hit the menu button on the remote and the play arrow on Pandora and it would play for another 15
minutes. At first I thought it was just a compatibility issue with Pandora App until reading this thread and learned it was tie to the ATV sleep mode function as well. I had already used the reset/re-update tool which cleaned up a lot the other issues that the 13.0 update created. Unfortunately, however, it didn't fix this Pandora/sleep mode function problem. I not sure if there are other apps affected with this bug but I tested a couple more Apps below.
1. I started Pandora. Yes, after 15 minutes the ATV went into sleep mode. I repeated the test with the same results.
2. Next, I tried the iHeart Radio App. After 25 minutes iHeart Radio was still playing so I moved on. Apparently no issues with this app.
3. I then tried playing back my music from my iTunes library housed on my PC. No issues with it either. Continued to play for a couple of hours until I shut it off.
4. I rented a movie from Prime Video. Movie played from beginning to end (couple of hours long). No glitches, no buffering, no issues.
Without testing every app, it would appear to me there is a conflict with the ATV's sleep function and Pandora's App. I have now set my ATV to sleep after 5 hours. Pandora continued to play after 15 minutes and I'm anticipating after 5 hours the ATV with then go to sleep. If I don't fall asleep first.
If you can give me the contact info you used to contact Apple support, I would like to also let them know that I experiencing the same problem(s).
