Level 1

11 points

Memory Leak on iTunes for Windows

iTunes version: 12.10.0.7

OS: Windows 10 Pro Insider Preview, Version 1903 (build 18895.1000)

I have ~2400 songs saved in my Apple Music library and I have iTunes set to automatically download it all. When I go to the page of an artist whose music I haven't saved and try to play a song from one of their albums from their Artist page, iTunes freezes and starts allocating more memory indefinitely. I have to kill the process with task manager to recover.

Reproduction steps:

Navigate to any artist in Apple Music whose music is not downloaded locally (search bar with "In Apple Music" selected -> type in any artist -> Artist page)

Click an album to expand the song list

Double click a song

I don't really care to find a fix for my situation but it'd be nice to have this passed to a developer team somewhere.

Posted on Sep 27, 2019 5:37 PM

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25 replies

ryan_tew

Level 1

4 points

Oct 29, 2019 3:34 AM in response to cbombiam

Same here, I've only recently used apple music on my PC and this is a real let down.

dM1hai

Level 1

8 points

Nov 1, 2019 2:54 AM in response to fxaa

Same here, up to 5gb of ram and 30% of CPU while not responding, have to force close everytime I try to play a song.

Nov 9, 2019 11:09 AM in response to fxaa

November 9

Exact same problem here

Apple, can you please consider your customer ?

Dec 4, 2019 3:33 AM in response to fxaa

same problem...time to spotify

Dec 4, 2019 5:01 PM in response to Community User

much better, thank you

sem6x3ag

Level 1

8 points

Dec 26, 2019 5:36 PM in response to fxaa

This started happening around the release iOS 13 and I am so over it. To my ears, there is a sound quality difference on the web version.

Dec 31, 2019 7:52 PM in response to fxaa

Same issue. It can use up all my 64GB memory if I forgot to kill it. It is ridiculous that apple did not fix and let it sitting there for several months!!!

Dec 23, 2019 2:25 AM in response to fxaa

Been having the same issue since late September (just as the majority of the posters). For me, as an Apple user with over 7 years of experience it's sad to see absolutely no actions taken to fix it, now that I'm forced to use a PC due to work requirements. Browser solution's okay, but I'm thinking about moving to Spotify. Thanks, Apple.

Dec 4, 2019 2:22 PM in response to fxaa

try this one:

https://beta.music.apple.com/for-you

Oct 20, 2019 6:52 AM in response to fxaa

Bump. I'm having the same problem ever since iTunes became an App on the windows store. I can play any song in my library without any problems. Just as you have written if I go to "For You" or play anything from Apple Music, iTunes becomes non-responsive and consumes RAM like no body's business. Apple Music is useless on my Windows at this point in time!

Win 10 Pro 1809 | Intel i7 7700K | 32 GB RAM

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Memory Leak on iTunes for Windows