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Level 1

11 points

Memory Leak on iTunes for Windows

iTunes version: 12.10.0.7

OS: Windows 10 Pro Insider Preview, Version 1903 (build 18895.1000)

I have ~2400 songs saved in my Apple Music library and I have iTunes set to automatically download it all. When I go to the page of an artist whose music I haven't saved and try to play a song from one of their albums from their Artist page, iTunes freezes and starts allocating more memory indefinitely. I have to kill the process with task manager to recover.

Reproduction steps:

Navigate to any artist in Apple Music whose music is not downloaded locally (search bar with "In Apple Music" selected -> type in any artist -> Artist page)

Click an album to expand the song list

Double click a song

I don't really care to find a fix for my situation but it'd be nice to have this passed to a developer team somewhere.

Posted on Sep 27, 2019 5:37 PM

Similar questions

25 replies

Oct 25, 2019 11:52 AM in response to fxaa

Same issue here. Newest version of iTunes, newest version of Win 10.

Good luck getting Apple to acknowledge the issue considering we are second rate citizens running Windows, instead of macOS...

Oct 27, 2019 3:37 PM in response to iTunesUser6

Also having this problem. I basically can't listen to anything that's not directly in my library. Had it open for a couple minutes and it was using 22 of my 32GB of RAM.

ryan_tew

Level 1

4 points

Oct 29, 2019 3:34 AM in response to cbombiam

Same here, I've only recently used apple music on my PC and this is a real let down.

dM1hai

Level 1

8 points

Nov 1, 2019 2:54 AM in response to fxaa

Same here, up to 5gb of ram and 30% of CPU while not responding, have to force close everytime I try to play a song.

gaveho

Level 1

4 points

Nov 7, 2019 5:13 PM in response to fxaa

Ok, November 7th 2019, same problem here...

The iTunes app in Windows Store release date 04/26/2018 :(

Nov 9, 2019 11:09 AM in response to fxaa

November 9

Exact same problem here

Apple, can you please consider your customer ?

Dec 4, 2019 3:33 AM in response to fxaa

same problem...time to spotify

Dec 4, 2019 5:01 PM in response to Community User

much better, thank you

sem6x3ag

Level 1

4 points

Dec 26, 2019 5:36 PM in response to fxaa

This started happening around the release iOS 13 and I am so over it. To my ears, there is a sound quality difference on the web version.

Dec 31, 2019 7:52 PM in response to fxaa

Same issue. It can use up all my 64GB memory if I forgot to kill it. It is ridiculous that apple did not fix and let it sitting there for several months!!!

Memory Leak on iTunes for Windows