Hi,
I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE
iPhone 11 Pro
I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;
I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.
If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.
Best of Luck
It's likely Apple will still not replace your device, so really your best action if you';re past the return window is to sell it and buy something else.
I don’t know what to say then. I personally haven’t experienced it that bad. But I got my lens repaired after I noticed it. It hasn’t been as bad since
No my iPhome 11 Pro Max does not exhibit those issues. Especially in picture #2 unless I take my fingers and rub it on the lens. Get your lens replaced that’s all I got for you.
It is normal and expected.
Everyone's iPhone 11 family camera has those issues under the same conditions.
However, that is normal for these devices.
There is a software update, do it, to me it didn't make any difference but you should try.
A better higher resolution sensor will have more issues with flare, it doesn’t make the system defective in any way.
It also is not more expensive than competitors.
night mode and the difference between autofocus and tap to focus. Helps a bit with the flares.
Yes, go to apple store and complain. More people do that, faster they start doing something.
It actually is, it's a lens reflection, sometimes called filter flare when caused by an external lens filter.
Stack Exchange Physics: Why are filter flare images centrally inverted?
You can contact Apple Support if you like, but the photos here for the most part show normal operation of the phone.
Seems like this continues to be an issue on the new iPhone 12 pro, given that it is shown & talked about in this review at 12:42
With the wrong focus point and exposure I'm sure you can induce flare on the Olympus, just as modifying composure and exposure can eliminate flare from the iPhone.
Taken with an 11 Pro Max.
I agree with you, even with the iphone 6, there was no such reflections .. there is a real problem on the 11 !
What can i do? refund? Waiting for an improvement ..
https://www.youtube.com/watch?v=J77FgXz58dg
I am getting a new phone sent to me and will have to mail this one back. Hopefully the problem will be fixed with a new phone. They wanted me to do all sorts of troubleshooting over the phone. Try it in different apps. I told them this happens in video and on photo images. Then they wanted me to take it into the Apple store and I refused that. I don’t have the time to sit there and then determine I need a new phone or camera. So I requested a new phone be sent. That way I can upload my phone here at home not in the store. The issue with doing this is that they put the charge on your CC until they receive your old phone. It’s a “hold” on the CC. So that’s how my lens flare issue is being resolved ... I’ll let you know if that fixes the issue.
Iphone 11 Pro Extreme lens flare
