Iphone 11 Pro Extreme lens flare

Hi,

I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE

iPhone 11 Pro

Posted on Sep 28, 2019 1:45 PM

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Posted on Dec 28, 2019 4:41 PM

I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;

  1. Run more diagnostics on my end to determine if it was software
  2. Go to my local Apple store or Authorized repair to get my camera module replaced for free under my one year warranty for the product (not my Apple Care+)
  3. Send it in via mail to get the phone repaired
  4. Get a replacement device mailed to me through their mail in program for $99


I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.


If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.


Best of Luck

875 replies

Oct 28, 2019 1:54 PM in response to kalfix

Well that’s not true at all. It appears in my photos when there’s any sort of light source in front of the camera. Light from a window. Light from a bulb in a fixture. It doesn’t even have to be direct exposure to light. It can be indirect and the flare is there. And in my case, it’s pretty bad. Very large. I haven’t even tried it with “strobing/carnival lights”. It happens with normal daylight coming through a window.

Nov 17, 2019 10:11 PM in response to LightrodSilver

Hope it helps. I've not had any unusual amount of flare with my 11 Pro Max. Nor any smearing problems. Haven't wiped the lenses since I bought it 6 weeks ago. I use a clear case, the surface of which is almost two millimeters higher than the lens cover surfaces. The lenses are still perfectly clean. I never touch them. I keep the phone in cargo pants pockets, jacket pockets and shirt pockets.

Nov 18, 2019 9:35 AM in response to Dogcow-Moof

Then you have hawaii with sensors more then double the size of the current iPhone... Regardless, I won’t sell the device for one complaint that can be avoided. If I sold every device that I had a complaint about I’d have nothing because no product is “perfect”. And like I mentioned, Apple should be able to counter flare, maybe not remove it, but reduce it with post processing.

Nov 19, 2019 8:29 AM in response to RatFace82

Once again, for those with an issue with lens flare:


  • If it's been less than 14 days since your purchase, return it for a refund.
  • If it's been more than 14 days since you purchased it, sell it and buy something that is acceptable to you.


Multiple reviews, users and yes, professional photographers have stated the iPhone 11's cameras are the best ever made available on an iPhone.


It doesn't matter what your last iPhone did; as lenses on iPhones become more complex and more like cameras, lens flare is going to become an issue, especially when you do something that specifically induces lens flare.

Nov 19, 2019 8:42 AM in response to Dogcow-Moof

“Professional” photographers can say whatever they like if they’re sponsored by Apple to say it. Regardless, it IS an issue, and IS affecting users who bought the phone. People like me are trying to see if there is a way to get around this defect by adding additional glass coverings to the lenses and even repairing their lenses. We enthusiasts care about the quality of products.


[Edited by Moderator]

Nov 19, 2019 9:04 AM in response to LightrodSilver

I get the frustration, and I know you didn't say it was unusable, but other posters have, and that's what I was providing information to counter.


The "Pro" name is just that, a model identifier like the MacBook Pro or Mac Pro - it denotes a level of features, not that the features are necessarily suitable for say professional photographers.


Regardless, you are correct, it is the same lens used across the iPhone 11 family.


Personally, I hope Apple does not try to correct for flare in software, as such approaches inevitably get it wrong and we will end up with areas of darkened or blurred photo when the processor misinterprets areas as flare.


Even the flare correction in Photoshop is far from perfect and often causes more damage than it repairs.

Nov 29, 2019 7:15 PM in response to HappinessForAll

Maybe, just got to realize that Apple will probably not do anything regarding it. I mean you could go get another lens and hope for the best. I wouldn't say the lens replacement even fixed mine, rather it's all in my head. I think it is just bad design to be honest. Next year we get a new look for the iPhone so hopefully that new look includes a more versatile camera lens.

Nov 30, 2019 2:20 PM in response to Paul6245

As Steve Jobs once said, “products are not perfect, and neither are we. We make mistakes”. He said that after the iPhone 4 antenna issue., and told consumers that that it was an algorithm error in the software that would be fixed in a future update, but he also told consumers that Apple would distribute cases to make everyone happy. I remember when a product that Apple made was criticized it wasn’t left unnoticed and unacknowledged. I wish Apple had the mindset to make its consumers happy again.


This lens issue should be addressed first hand so us consumers aren’t stuck debating amongst ourselves if this is normal behavior. So far it’s been a riot of opinion vs fact, and although good points are thrown around, that doesn’t mean they hold true.


An update cannot fix a flaw in design, and it shouldn’t be hinted to consumers that it can be. I am thankful for those Apple stores and authorized venders for being compassionate and offering a free lens replacement to try and correct the issue.


[Edited by Moderator]

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Iphone 11 Pro Extreme lens flare

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