Iphone 11 Pro Extreme lens flare

Hi,

I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE

iPhone 11 Pro

Posted on Sep 28, 2019 1:45 PM

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Posted on Dec 28, 2019 4:41 PM

I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;

  1. Run more diagnostics on my end to determine if it was software
  2. Go to my local Apple store or Authorized repair to get my camera module replaced for free under my one year warranty for the product (not my Apple Care+)
  3. Send it in via mail to get the phone repaired
  4. Get a replacement device mailed to me through their mail in program for $99


I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.


If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.


Best of Luck

875 replies

Dec 4, 2019 2:37 PM in response to jakubj89

They didn't. Either reviewers were sent peach perfect ones, or they didn't take enough photos to expose this. It seems to me that a lot of this is most present at night, and I do recall reviewers mentioning it, but saying its probably just the small sensor. Smaller reviewer channels who buy their phone off the shelf like the rest of us did mention it heavily and advised people to consider that before purchasing the handset.

Dec 5, 2019 11:53 AM in response to Bogdan0312

Thanks for sharing that, it’s interesting. If you go to the very end of that video you will see the sky finally darkening and this is where the iPhone starts having its problems. Most of the video was taken daylight and there wasn’t much contrast between the daylight light and the all of the electric lights. You did see a very bright lights but there was no lens flare.


it’s interesting at the very end, this is where the problem started to show up. I took a screenshot and circled it in red. So watch the video and look at the very end and then you’ll see where The flare starts to begin



Dec 6, 2019 8:53 AM in response to kironet

I’m trying to figure this out too. I purchased an iPhone 11 Pro Max, I had extreme flare issues and night and day. I fought with Apple and they gave me a refurbished phone and a refurbished phone have the same issue. Then I replaced the lens at the Apple store and still have the same issues. The fight goes on, below is an example of a photo taken after the lens was changed. The lens is perfectly clean.


I had the chance to return the phone in the first 14 days but there is no phones in stock to do the replacement at Best Buy, Best Buy told me to deal with Apple.


I was hoping to swap it out for a new phone but Apple refuse is to replace defective phones with new phones that so I really don’t know.


so I’m stuck with a double refurbished phone that still has issues.


Dec 6, 2019 11:56 PM in response to ajdeadam

In the night is visible. But as well when trying to make pictures of sunsets or just sun.

I had before an iPhone 7 Plus and never had this horrible experience as with the 11 pro max.

something is very wrong in them. And phones (other brands) offering better cameras for a pair of hundred dollar whilst this one is above the thousand irritates me. I love apple products but not the latest addition. 🙁

Dec 12, 2019 7:09 AM in response to XiaoHaoTian

There is a problem, every photo and night really sucks, this was just a monitor, Note the picture, the reflection had the details, The phone was not in night mode, no matter where you position the phone, the shot would be horrendous.


Apple replaceed my phone with a refurbished phone then replace the lenses.


Apple said, we’re not gonna do anything else, this is the way the cameras are. I’ve sent 20 different photo circumstances to Apple in the engineering team said there’s no problems with the camera.





Dec 15, 2019 9:22 AM in response to LightrodSilver

The lenses were clean, the second picture was after I had the lens replaced. I check my cameras every time before I use them. Maybe there's something wrong with the CMOS, I don't now, this is just normal for the song. Day is fine but it's hyper sensitive to light. I've talk to Apple support, they said this is the way it is, there's nothing wrong totally deny in the situation. I've asked for a refund, I've asked for a replacement with a new phone but they denied me of that so I have to live with this. I think you're lucky to have and IPhone that works perfectly. Even the support at Best Buy and the store said these are in unacceptable.

Dec 15, 2019 10:21 AM in response to kironet

I think it's funny that we're all trying to find out what's wrong with our phones. I was thinking it was The lack of anti reflective material in the lens. I've heard that it's a reflection of the sensor, but I think it's not up to us. It's up to Apple is the brand to fix it and correct it. This is a $1200 phone, they advertise the cameras being perfect but they're not. This is my iPhone 11 Pro Max photos, this is not normal. They also said it was the software, but they updated it. https://youtu.be/HAUb-gKR34A

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Iphone 11 Pro Extreme lens flare

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