Hi,
I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE
iPhone 11 Pro
I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;
I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.
If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.
Best of Luck
LOL. The iPhone 11 and 12 cameras are trash, and probably that one used by Hallmark too, which makes it even more outrageous considering the price.
Yes, sans the ugly flares and halos, they are great, but there are many instances where you have to shoot at places with light sources. It’s not “a matter of technique” if other iPhone models and basically most other cameras don’t have such problem.
Working around unintended effects is what makes a photographer/videographer more advanced.
A painter doesn’t blame their brushes for not giving the results they want, they learn how to use their tools to achieve the effect they envision.
If all cameras that produce flare are “trash,” then all cameras are “trash.”
In just the past few pages you’ve seen evidence of flare from DSLRs, high end cinema camera/lens combos costing over $40K, and from Samsung’s flagship. It’s a common effect and ironically becomes more of an issue the better the camera and lens system gets.
You are going to find this same issue with any other premium smartphone (or for that matter digital video camera at prices up to six figures), so feel free to buy what you want - you will be upset with those devices as well.
Samsung Galaxy S21 Ultra:
Google Pixel 4a:
Still it is mentioned which is the point. All I have to do is type “iPhone 11 lens flare” on YouTube and lots of smaller channels show up saying the camera has flare pretty bad.
That's what I would expect from a $10,000 Leica under these conditions.
No replacement no exchange...just sold it and get another new brand
I have the same issue, this is not acceptable! My old S8 didn't have any of these problems. I was in Apple Authorized Service Provider and they said that this is normal....
If you notice in some of the images taken this time a not simply a flare issue. There are reflections duplicated in another part of the image. See the birthday cake image posted above.
It is the way the phone and lens are designed. Remember Apple doesn’t manufacture the lenses so it might not be their fault.
That’s a perfect example of the issue. It’s not necessarily the lens “flare” that’s the issue but the ghost images.
The ghost images are flare.
Flare is a reflection of a brightly lit source within the lens, whether a point source or a large object.
This is a thread regarding the same issue on the Pixel 4. As you can see it's not only the iphone 11 suffering from this flare/ghosting.
He shot this video on a 0.5 wide camera, which is the only camera in 11 Pro that doesn't suffer from excessive flare. So no miracle editing here.
This is pointing at sun after repair
I still see some lens flair. Pointing at sun/light source I have the same green dot both on my iPhone 11 pro max and on my 7 as well. I wonder if replacing the lens in my case worth it.
Iphone 11 Pro Extreme lens flare
