Hi,
I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE
iPhone 11 Pro
I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;
I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.
If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.
Best of Luck
I watched on YT a night-time video test and the lens flares are present in case of Galaxy S20, too...
JimP_Solvang wrote:
For the record: My previous iPhone, a 6S, did not have this problem.
Yes it did.
iDownloadBlog: How to remove the green dot that sometimes shows on your iPhone photos
Perfectly normal.
That’s called “optics.”
It’s just as true with a $4000 DSLR with a $4000 lens.
It is what it is and the iPhone 12 series behaves in the same way - optics and physics are like that.
I took that other guys advice and returned the iPhone 12 pro max and got a s20 ultra. I haven't seen a single issue with photos or video with it.
[Edited by Moderator]
I consider it a defect in manufacturing by Apple
I have the same issue pictures taken at night have visible flares and tiny blue spots. Iphones are known for their cameras and i phone 11 camera performance is worse than even the iphone 6. Very disappointed, dint expect this to happen after spending so much of hard earned money. Apple support couldnt help either, after talking and explaining the problem by even providing pictures for evidence they suggested to go to a physical store, where they answered that even they dont know what to really do.
I have seen the same complaint on different other sites but Apple has done noting about it.
Very Disappointed Apple.
Can you please tell me more about this part replaced?! Do you have apple case for this i can refer to !! I went to the store they told me nothing to do with physics. As Apple discover new physics!! Why samsung and Huwawi doesn’t have the same issue. Then i told them that people starts to replace the camera to fix it and they said nothing needs to be replaced.
so i need you please tell more about which part and what is the case number!!? So i can refer to it .
thanks in advance.
I called into store yesterday with this problem - they have replaced the phone however I am still having the same issue with the lens flare making it impossible to take any photographs in well lit scenarios - this is not a software issue as I'm on the most up to date version of the software - not sure if it's worth going back to store again and trying yet another phone?
At a bit of a loss as the reason I bought the 11ProMax was specifically for the camera quality.
Really disappointing.
It's the new deep fusion feature XD Joke, unfortunately this Ios 13 is full of problems, less than Catalina, but they are there. I, for example, have a bug that was already present in Ios 12 or that to enable explicit content in Apple Music, you need to launch podcasts first and disable podcast restrictions. Unbelievable how the software made in Cupertino got worse
Yep. Got a replacement phone in the mail and have the same problem. Still have the lens flare. Now I have an appointment at the Genius Bar with the replacement phone ... don’t know what they’re going to be able to do for me. I want my old phone back at this point.
The moderator deleted the link to my video https://youtu.be/MafgdNjgCcU in another thread. I can understand that Apple do not want
people to see such a bad problem in iPhone 11 pro. I love Apple products and owned almost every
versions of iPhone. I really hope that
Apple would acknowledge the problem. I
am sure they can come up with a fix in the next iPhone design.
So Apple sent me a replacement phone. No change. Still bad. And right this very moment I’m at the Apple Store to see what the next step is. I was in last week and they made me wipe the new phone and upload everything separately but not from my old phone. Telling me that if the software were corrupt on the last phone then transferring it to the new phone will recreate the problem in the new phone. I knew their remedy would not work as this is not a software issue. But I obliged anyway so that we can eliminate all their guesses and get to the root of the problem. Waiting for my appointment now ... more to come.
How did they fix the camera only? My discussions with Apple support and Apple store employees is that the camera is embedded in the glass cover. There is no fix. The whole back of the phone. There is no way to just replace the camera only.
Very curios about this.
Iphone 11 Pro Extreme lens flare
