Iphone 11 Pro Extreme lens flare

Hi,

I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE

iPhone 11 Pro

Posted on Sep 28, 2019 1:45 PM

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Posted on Dec 28, 2019 4:41 PM

I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;

  1. Run more diagnostics on my end to determine if it was software
  2. Go to my local Apple store or Authorized repair to get my camera module replaced for free under my one year warranty for the product (not my Apple Care+)
  3. Send it in via mail to get the phone repaired
  4. Get a replacement device mailed to me through their mail in program for $99


I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.


If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.


Best of Luck

875 replies

Nov 16, 2019 4:09 PM in response to JJoe15

Guys i have the same in my video recordings. Its not nice buying something you really wanted for a long time and then it does not work as advertised. Apple claimed its the best camera yet on A Apple device. I have had at least 5 or 6 iPhones before this and never once come across this issue. Here is a link to my video recordings with my iPhone 11 Pro Max - https://youtu.be/ep0zlpRa438

Nov 18, 2019 8:52 AM in response to DigitalMonkeys

Its like what do people think review pages are for. If the word isn’t spread about an issue, people will buy the phone expecting a perfect camera when it’s not. I say “I” as in the average consumer, people look for reviews and a negative one doesn’t look good on Apple. Words don’t do much, but if they spread to media outlets and get attention, it will affect sale numbers which Apple does care about

Nov 18, 2019 7:11 PM in response to AndroidandiPhoneuser

Exactly. For a device marketed for professionals, the excessive amounts of flare compared to its competitors needs to be acknowledged by bigger media outlets. I don’t care if the sensor is more “complex”, my galaxy s8 has a 12 megapixel sensor of the same size makes this inexcusable. I’m too invested in this ecosystem to switch back to Android, and I frankly enjoy IOS more, so I’ll deal with it.

Nov 19, 2019 3:54 AM in response to Dogcow-Moof

It’s a big disappointment to me. I did not have this problem with my last iPhone. I’ve never experienced this in such a bad way. The photos are unusable and it’s not acceptable. That should be an anti-reflective coating or something to prevent this. And this is a $1200 phone that brags about his cameras, did they even test them in real life situations?


Nov 19, 2019 9:33 AM in response to LightrodSilver

Thanks, The lenses were cleaning and every reproduce this so many times. If I go down to town and take pictures in the evening, I get this 100% all the time. In addition, I went to Apple and they said to replace the lenses, but then they replace the phone and this phone is doing the same thing as the first one. If I go down to town and take pictures in the evening, I get this 100% all the time. In addition, I went to Apple and they said to replace the lenses, but then they replace the phone and this phone is doing the same thing as the first one. It seems like, if there’s any lighting at night the flared happen on all lenses, as long as I’m pulling in the camera away from any light source, I get decent pictures. That was just a test from this new replacement phone, I was just re-producing some of the conditions. Is there any software or anything that may reduce this. I have other pictures that I haven’t pointed out the sun and I get the flair, these are just examples.


Is there a software that we can use to prevent the night shots, the city is beautiful and I’m trying to capture the beauty without having so much distortion on the images.

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Iphone 11 Pro Extreme lens flare

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