Hi,
I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE
iPhone 11 Pro
I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;
I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.
If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.
Best of Luck
I agree, my iPhone X max was perfect, I could take pictures at night and Day and that has the problem so I really don’t know what’s different in these cameras in the iPhone 11 Pro Max. I hope they come out with a software update to help deal with this
Experiencing the same annoying problem. Took it to the Genius Bar but they didn’t know what the problem was, so they just went ahead and replaced the camera module(breaking the screen in the process). Obviously replacing the camera module didn’t fix the problem so I’m planning on taking it back and hopefully get a replacement.
Any other success stories after getting an IPhone from a “later batch”?
It's disgusting that Apple released this phone with this issue. They must have known about this as they would have done loads of test photos leading up to the release of this phone.
I am experiencing the same issue and it is huge. Last night I recorded the big car spot at night and my whole recording have lots of flares from the headlights of the cars. Never seen anything like that in iPhone 8. It destroyed all my recordings because flares are almost in every scene this is not a stars on the sky!
I travel to san francisco to buy some gear, stupid me I choose to buy the new Iphone 11 pro max . Im a photographer/videographer.. I need my total refund ... the flares are not acceptable... I went to document some stuff in low light conditions... guys...the material is unusable
The new sensor from Samsung is 4 times the size of the current generation of flagship smartphones, which could in theory prevent flares like the ones you mention. I hope this lens will push Apple to do something similar, if not in megapixel count m, but in physical sensor size .
Guys do not let anyone tell you the dots and ghosting are normal in night video on the new phones. Here is a perfect example of a iPhone recording lots of light without a single dot or ghosting. Look at all the night video recorded with the new iPhone 11, dots and ghosting everywhere. Here is the link - https://youtu.be/2qXhCOZcyns
I’m trying something different, I just ordered from Amazon a HD lens protector that goes over the lenses and hopefully this will shield it from the reflection of the light, although it will be a test, I would really like to find a workaround to deal with it. Thank you for the response. Catchup
I’m trying my older iPhones, I have a lot of them and I don’t have those same problems. It’s amazing how innovative the first iPhone was, Steve Jobs really did a good job. I wish the new team had the same foresight as he did. Too bad this old phone wouldn’t boot up, the battery blew up inside So this is the only phone I’m having issues with.
I like the design of the newer iPhones. If it still had the giant chin and forehead I would of kept my Samsung. Apple does use premium materials, like stainless steal for its frame. The lens is more complex then previous iPhones which is what William claims is the cause of more flare. He claims the s8 I had before didn’t have as advance of a camera, even though the s10 has the exact same lens as the s7 besides the variable aperture.
Same overhere, annoying flare in pics. Considering the camera is an USP of the new iPone 11 Pro. The administrator’s suggestion to update software does not work. The suggestion to reach out to Apple ridiculous!!! Apple should reach out to its clients to offer a solution !
That’s a great quote. It’s all about the brand promise, if you look at the Apple commercials, the photography is awesome, it’s flawless. The video with the dog, all of the wonderful shots, you’re paying a premium for a camera that is perfect. It’s disappointing to have all these issues in every photo that you take, there has to be a fix. Pan-American, a leader in the industry, didn’t pay attention to the consumers and what happened to them. Apple is an awesome brand, they takes extra time to make sure the consumer experience is perfect. if it’s not perfect, people complain and hopefully they learn from us. Do the right thing, come up with a fix for the cameras, deliver what you promised and advertised.
I just bought for 3 days my 11 Pro Max from a store in Germany where i live and yesterday i had a shock when i took some photos and videos. I also had no idea that a problem with the lens flare on this model exists until I googled after taking these pictures. I know that lens flare is normal but i find it here way to extreme. Also in the 2nd picture you can see ghosting, not just lens flare. And the phone costs 1400 € here. I will post later a youtube link with a video i took, it is worst than the photos.
I have the same issue. Apple won’t recognize the issue and attempt a fix? And for some customers they replaced it with a refurb (you are paying for a new phone but the replacement is a refurb) and the refurb still has the same issue? I’m so disappointed in Apple.
Did they swap the camera model out while you waited? An Apple store is far from me and two trips is almost impossible. Should I call Apple Support first, or do I just show up at the store with my problem?
Iphone 11 Pro Extreme lens flare
