Iphone 11 Pro Extreme lens flare

Ive been persistent to the end. I have a case number , I called apple care. I make an appointment to FIX my new phone ....

I bought the phone on union square, san francisco but I live in mexico city . So they want me to fly to san francisco just to check if they can or should give my money back.

That is ridiculous, I want them to change it for a new one and they won’t. I got mine at Best Buy and they tried to exchange it but they didn’t have any inventory in it past the 15 days. They say it’s up to the store manager and if the manager doesn’t feel like taking care of you they won’t. It’s an Apple store, you should be able to get a refund at any Apple Store.

I remember how good a customer service would be, you would have a problem with your phone and they were just swap it out. Things of changed and I don’t know why they’re such a big change. We’re spending so much money on these phones compared to previous years. 1200 bucks and there’s no acknowledgment,. It’s a big investment. The only reason you pay a premium is you expect a premium product. The TV commercials are awesome for the product, the pictures that show are fabulous. What we get, is distorted pictures. Apple, what is your customer service, take care of us, help us through this please?

They know it is an issue. They are most likely scrambling in the background for a resolution — but not during peak holiday sales. Once again, greed takes over. Apple, please make this right by your customers.

I'm not changing my very expensive phone for a refurb no offing way. I already contacted apple support so it is on record for when all this mess blows up. Also commented on Engadget and Gizmodo, and recommend you to do the same.

That’s very insightful. We’re all having the same issue. If they don’t replace it with a New product, I’m going to ask for the refund.

I read somewhere that there is only a handful of phones that we’re having this issue. That the newer ones were fine, does anybody have a brand new iPhone, if so, are you having issues? I pre-ordered mine for the release date and it’s Defective in the Refurbished model too.

the key word here is parts not the whole phone.

Also, the last thing I want is going through the hassle of discussing if my less-than-a-month old phone is defective. I know the prices of this phones are somehow the new normal but this device is not cheap by any stretch of the imagination. They slap the "PRO" on the name, however footage with the kind of goshting and light artifacts I'm having are nothing of the sort.

Not here because this is fun.

We’re all over the place on this. We’re making excuses for poor performance when apples advertising actually shows excellent photos.

if you really wanted to compare apples to apples, let’s look at the note 10+ Let’s look up how they treat their night shots. Look at this link and go down to the shot image before and after The night filter is applied within the Samsung. https://www.cnet.com/google-amp/news/note-10-plus-how-its-camera-night-mode-helps-samsung-catch-up-to-rival-phones/

I used CNET to do this demo so there is no bias. they compare the Samsung to the Huawei pro 30. These pictures are so much better than what I’m achieving from my iPhone. 11 Pro Max.

below please find the images from the article comparing the two and the last image is how my iPhone is treating darkness. As you can see, both phones are actually taking great shots and dealing with natural lighting appropriately. I don’t know why we’re having so many problems with our photos.

Same horrible situation in here plus the worst customer support experience ever. Tuesday I will returning my 3rd iPhone 11 Pro Max in 2 months time and this time I don’t want a replacement. I’m fed up. I have spend so much useless time on the phone for the past 2 months with apple.

very disappointed. The latest unit is even worse than the other 2. This one is having a massive flare in rear and front camera.

very bad quality for a telephone that’s called PRO. I don’t think any professional photographers will replace their photos using this camera. It sucks. It’s like having ghosting pics. Welcome yo horrorland

My experience with Apple over the years it is that they protect the product, they write better software, they use the best components, they test and they deliver the best products in the market. That’s what a great brand does. If a company has a problem, they correct the problem, they have recalls, it’s just an industry think. Look at Samsung did when they had the battery, they took care of it. So it’s not a fault, it’s testing your products and making sure they perform to your brand promise, your product promise. They are aware that they have an issue, I’m sure they’re going to take care of it. They’ve already tried to fix with the software and it didn’t work. I don’t think it’s fault or blame, it’s just doing what’s right and fixing a problem They are aware of.

I disagree considering the butterfly keyboard was in the MacBook line for 4 years and the recall program was released 2 years in and once the new model got released in 2018 with the same keyboard Apple added that MacBook to the program day one of its release

And if you know how to use professional equipment this isn’t a big deal. Apple uses other brand components for its phones. Sony cameras, Samsung displays, etc. If a car manufacturer for example uses different brand tires and they end up with a higher failure rate, is that the car manufactures fault or the company that made the tire?

I’ve been looking for an option to this iPhone pro since I have until Jan 8th to return it. Seems like all the flagship phones are having issues with flare. I don’t know what to do. Excessive flare wasn’t even on my radar when I picked this thing up.

Please, no need to be patronizing, I am a photographer, it's impossible to take a photo at night in places like Christmas market. Yes, I agree with the sun you can adjust an angle and avoid it, but not at night. And no, my 10+ does not have green dots. The problem is, I don't really like 10+ but now I am forced to carry it for night shots.

iPhone 11 is just one big false advertisement. Photos and videos in ads are amazing, probably not even shot on iphone. Phone looks "scratch resistant" on the video(starts 0:27)

but in real life you can blow on your phone and get scratches...